CrawlJobs Logo

Engineering Manager, Ambassador Routing

airbnb.com Logo

Airbnb

Location Icon

Location:
United States

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

204000.00 - 255000.00 USD / Year

Job Description:

Critical to Airbnb’s mission is being there for hosts and guests in the moments that matter. Ambassador Routing sits at the center of that experience - powering intelligent routing and agent connections so each request reaches the right expertise, at the right time, through the right channel. As Engineering Manager, you’ll lead the team building the next generation of routing and service experiences, including skills-based matching, differentiated service pathways, and capabilities that scale with Airbnb’s expanding products and global footprint.

Job Responsibility:

  • Lead a team of engineers building routing and decisioning capabilities that improve customer outcomes and operational efficiency
  • Build and scale Skills Based Routing that better matches contacts to ambassador skills
  • enable Differentiated Service experiences that appropriately tailor support pathways to customer context - improving quality, speed, and customer satisfaction
  • Contribute to Airbnb wide initiatives (e.g. Services, Experiences, multi-region resiliency) by aligning team capabilities with shared goals and ensuring smooth integration across dependencies
  • Raise the bar on technical quality and execution through roadmap planning, clear ownership, and pragmatic architecture and design reviews
  • Partner closely with Product, Data, Science, Operations, and adjacent engineering teams to drive success metrics (e.g., NPS, CSAT, time-to-resolution)
  • Champion customer-centric discovery: use qualitative insights alongside metrics to prioritize what will most improve the experience
  • Develop talent and team health through coaching, feedback, and career development - creating an environment of high trust, inclusion, and accountability

Requirements:

  • 10+ years of software engineering experience
  • 4+ years managing engineering teams in a fast-paced environment
  • BS/MS in CS or a related field or equivalent experience
  • Experience building and scaling distributed systems (e.g., service-oriented architectures, APIs, event-driven systems) through measurement & experimentation driven approaches
  • Solid technical judgment
  • you can guide trade-offs, review designs, and keep delivery moving while maintaining quality
  • Demonstrated ability to turn ambiguous problem spaces into clear roadmaps, milestones, and measurable outcomes
  • Strong customer and product mindset: you care deeply about the end-to-end experience and use metrics and feedback loops to guide iteration
  • Excellent communication and collaboration skills - you create clarity, align partners, and drive decisions without relying on hierarchy
  • Demonstrated ability to hire and retain strong talent, and build an inclusive, high-accountability team culture

Nice to have:

  • Experience with routing/matching systems, workflow orchestration, decisioning engines, or other optimization problem spaces
  • Familiarity with customer support tooling and ecosystems (case management, contact channels, agent experience), and how they influence service quality
  • Experience applying data science/ML or LLM-enabled techniques to improve automation, classification, triage, knowledge-retrieval or decision quality
  • Experience building skill models/taxonomies (e.g., proficiency signals, intent classification) used to drive intelligent assignment and personalization
What we offer:
  • bonus
  • equity
  • benefits
  • Employee Travel Credits

Additional Information:

Job Posted:
February 01, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Engineering Manager, Ambassador Routing

Customer Solution Design Professional

Location
Location
Hungary , Budapest; Debrecen
Salary
Salary:
Not provided
plus.net Logo
Plusnet
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to meet the customers’ needs in line with the business requirements
  • Ability to explain and present difficult technical concepts to a variety of audience special focus on senior management
  • Ability to lead a team of network designers and take active part in their professional development
  • Focusing on the objectives and the required outcomes of the processes while delivering a service
  • Working with a cooperative and positive attitude in a group setting to achieve common goals
  • Ability to build strong and reliable relationship with external customers (special focus on senior management level). Act as trusted partner or advisor for key stakeholders and decision makers of internal and external customers
  • Have excellent Customer facing and communication skills, as you will be working directly with external BT customers and partners
  • Analytical thinking and designer mindset
  • Industry accreditation (e.g.: Cisco) at professional/expert level in ICT with special focus on Service provider or Enterprise networking or equivalent experience (WAN, LAN, Wi-Fi)
  • Ability to interpret Customer needs, assess the full requirements, identify solutions to standard and non-standard requirements
Job Responsibility
Job Responsibility
  • Prepare and deliver high quality (standard or custom) network designs (e.g.: HLD, MLD, LLD) and/or customer solutions according to the project scope and schedule, within budget. Regularly maintain overall solution documents as required
  • Define and agree the project scope, estimate the time, budget and resources required to support the deliverable
  • Collaboratively work with other designers, engineers to resolve design and implementation issues
  • Provide technical consultancy for large multinational customers and business partners
  • Work together and technically coordinate or supervise a global team of network designers
  • May lead a matrix (virtual) team of technical experts to deliver network design solutions and providing technical guidance to a larger matrix team
  • Be responsible for end-to-end technical solution
  • Act as a technical ambassador for the company
What we offer
What we offer
  • Cafeteria package - HUF 600,000/ year
  • Performance-based bonus
  • Comprehensive private health care package for all the employees, which can be extended to family members
  • Nursery support for mothers returning from maternity
  • Extended paternity leave: 10+10 day fully paid days
  • Commuting allowance
  • Home office allowance
  • Employee discount opportunities
  • Highly affordable mobile packages for the family as well
  • New high-class offices both in Budapest and Debrecen
  • Fulltime
Read More
Arrow Right
New

Senior Software Engineer I

Articulate is looking for a Senior Software Engineer I to join our amazing Expan...
Location
Location
United States
Salary
Salary:
137700.00 - 182426.00 USD / Year
articulate.com Logo
Articulate
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Comfortable operating in ambiguous problem spaces, with a bias toward shipping quickly to test, learn, and iterate
  • A proven track record of implementing, shipping, and maintaining production software, typically gained over 5+ years, with demonstrated technical depth and breadth
  • Expertise in backend and frontend technologies (Node.js, Postgres, Docker, React, TypeScript)
  • Proficiency developing and maintaining services on AWS, with solid operational skills using tools like Datadog or equivalent APMs
  • A history of working collaboratively with engineers and cross-functional partners to deliver shared outcomes
  • Strong communication skills, with an ability to clearly explain technical topics to technical and non-technical stakeholders
Job Responsibility
Job Responsibility
  • Partner with product managers, designers, and other engineers to contribute to technical solutions aligned with customer needs
  • Build new features and enhancements, balancing speed of delivery with scalability, reliability, and long-term sustainability
  • Contribute to technical direction by participating in design discussions, evaluating tradeoffs, and applying patterns and practices that improve code quality
  • Mentor other software engineers on the team and review their work constructively
  • Contribute to a world-class engineering culture in a remote-first environment
  • Make effective use of your time, focusing on quality results instead of effort
  • Participate in on-call rotation and help level up our incident response process
What we offer
What we offer
  • Bonus-eligible
  • Robust suite of benefits (visit website for full list)
  • Fulltime
Read More
Arrow Right
New

Warehouse Inbound Production Supervisor

At KeHE, we’re obsessed with creating solutions, unboxing potential, and serving...
Location
Location
United States , Lehigh Valley
Salary
Salary:
75000.00 USD / Year
kehe.com Logo
KeHE Distributors
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diplomas or GED required
  • 2+ years of experience in warehouse operations
  • at least 2 years of formal leadership experience for teams of 10 or more
  • Proven track record of maintaining a safe work environment and compliance with safety regulations
  • Demonstrated experience leading a team, mentoring, and developing warehouse personnel
  • Strong communication and interpersonal skills
  • Ability to motivate and engage a team
  • Experience conducting structured monthly check-ins and on-the-floor observations
  • Experience developing and tracking action plans for team members
  • Ability to delegate effectively and manage change
Job Responsibility
Job Responsibility
  • Lead a team of Warehouse Associates (25-28) to ensure efficient operations, maintain safety standards, and ensure compliance with all policies and procedures
  • Drive performance, deliver results, and meet or exceed defined goals
  • Cultivate a high-performance culture by setting clear expectations, providing real-time coaching, motivating your team, and ensuring a collaborative, respectful, and safe work environment
  • Lead, mentor, and motivate a team of 25-28 Warehouse Associates
  • Set clear, achievable performance goals using KPIs such as productivity, order accuracy, safety, and cleanliness
  • Provide real-time coaching, guidance, and feedback
  • Inspire individual growth and career development
  • Recognize and celebrate outstanding performance
  • Lead by example in creating and reinforcing a safety-first culture
  • Conduct regular safety inspections and audits
What we offer
What we offer
  • Health/Rx
  • Dental
  • Vision
  • Flexible and health spending accounts (FSA/HSA)
  • Supplemental life insurance
  • 401(k)
  • Paid time off
  • Paid sick time
  • Short term & long term disability coverage (STD/LTD)
  • Employee stock ownership (ESOP)
  • Fulltime
Read More
Arrow Right
New

Business Intelligence Developer

Design, develop, and support the data extracts, data marts, and reporting soluti...
Location
Location
United States , Sacramento
Salary
Salary:
Not provided
zeektek.com Logo
Zeektek
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 years of experience with Informatica PowerCenter programming and SQL
  • Ability to work with complex computer operations, including intermediate programming in 3rd and 4th generation languages, relational databases, and operating systems
  • Proficiency with advanced features of common software tools, including word processing, spreadsheets, and graphics
  • Strong written and verbal communication skills
  • Ability to read, write, speak, and understand the primary language(s) used in the workplace
Job Responsibility
Job Responsibility
  • Programming, mapping, testing, and maintaining Business Intelligence data extracts and data marts using Informatica PowerCenter
  • Performing analysis to understand business problems, data needs, and new requirements
  • Validating business requirements with appropriate stakeholders to ensure accuracy and alignment
  • Assisting internal customers in understanding BI extracts, data marts, and reporting solutions
  • Promoting information technology knowledge to increase internal customer independence and effective data use
  • Participating in data quality initiatives to ensure the accuracy and reliability of data populated in BI data marts
  • Estimating development and enhancement timelines and delivering work within targeted timeframes
  • Taking ownership of assigned problems and projects through successful completion
  • Creating and maintaining clear documentation for new or modified procedures, processes, and solutions
  • Staying current on regulatory requirements, emerging technologies, and new BI techniques
What we offer
What we offer
  • Weekly Direct Deposit
  • 401K Matching
  • Competitive medical, dental and vision insurance
  • Consistent communication throughout your project
  • ZeekTek Referral Program
Read More
Arrow Right
New

Lead Counsel, Data Center Development

Meta seeks a highly motivated and experienced attorney to join the Real Estate, ...
Location
Location
United States , Los Angeles
Salary
Salary:
170000.00 - 237000.00 USD / Year
meta.com Logo
Meta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • J.D. degree and membership in at least one U.S. state bar
  • 5+ years of experience managing large real estate development transactions, including the structuring, drafting and negotiation of purchase and sale agreements, development agreements, infrastructure agreements and incentive agreements and performing real estate due diligence activities (such as the review of title documents, surveys, environmental reports, etc.)
  • Solid business judgment and the ability to think strategically and solve unique legal challenges
  • Experience efficiently managing multiple projects simultaneously under deadline pressure
  • Advanced communication skills with experience working cross-functionally and developing and maintaining productive and quality working relationships
Job Responsibility
Job Responsibility
  • Assist Meta’s IDCS Team with the development and expansion of data center campuses in the U.S. This work will include the purchase of real property, negotiation of economic development incentives, acquisition of entitlements and negotiation of infrastructure, development and ancillary agreements. The work may also include the drafting and negotiation of data center leases
  • Support the IDCS Team on operational issues relating to Meta’s portfolio of data center facilities and existing incentives
  • Coordinate with legal colleagues focused on the construction of and energy procurement for Meta’s U.S. data centers
  • Flag issues and seek guidance from other subject matter experts as needed (e.g., risk management, compliance, policy, finance, tax, etc.) to counsel the IDCS Team on the above areas
  • Counsel the IDCS Team on strategic development, investment and operational opportunities
  • Hire, closely manage and direct outside counsel
What we offer
What we offer
  • bonus
  • equity
  • benefits
Read More
Arrow Right
New

FP&A Analyst

We are looking for a skilled FP&A Analyst to join our team in New York, New York...
Location
Location
United States , New York
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in FP&A roles, with a focus on financial modeling and reporting
  • Proficiency in Excel, including advanced functions like Power Query and Power Pivot
  • Familiarity with tools such as Power BI, NetSuite, Paylocity, and Microsoft Fabric
  • Strong understanding of retail operations, including budgeting and forecasting
  • Knowledge of automated month-end close processes
  • Ability to work with three-statement financial models and perform margin analysis
  • Excellent analytical and problem-solving skills with attention to detail
Job Responsibility
Job Responsibility
  • Translate current Excel-based financial models into a new financial planning system for improved usability
  • Collaborate with the implementation team to connect back-end data sources and build front-end reporting dashboards
  • Develop automated month-end close processes to enhance efficiency and accuracy
  • Integrate financial reporting data from Netsuite into Datarails
  • Integrate accounting data from NetSuite and payroll information from Paylocity into Microsoft Fabric
  • Use Power BI to create comprehensive financial reports, including three-statement models and margin analyses
  • Assist with budgeting, forecasting, and transfer planning models tailored to retail operations
  • Perform financial accounting tasks as needed to support workflows
  • Utilize advanced Excel functions, such as Power Query and Power Pivot, for data analysis and reporting
  • Support the creation of dashboards and analytics for finance and sales reporting
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • access to top jobs, competitive compensation and benefits, and free online training
Read More
Arrow Right
New

Logistics Technician

As a Microsoft Logistics Technician, known internally as a Data Center Inventory...
Location
Location
Greece , Athens
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma AND some prior experience in warehouse/supply chain within an information technology (IT) environment, inventory management, retail, warehouse management, or a related field
  • OR equivalent experience
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Job Responsibility
Job Responsibility
  • Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations
  • Coordinate with suppliers to initiate warranty claim and process failed vendor hardware devices
  • Leverage process knowledge and best judgment to complete tasks with minimal direct supervision
  • Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks
  • Maintains and steward up-to-date and accurate logical information within various inventory management systems
  • Ensures detailed physical inventory tracking and staging
  • Help to reconcile and report inventory discrepancies
  • Performs destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary
  • Notifies management about ordering stock shortages
  • Escalates any issues to management
What we offer
What we offer
  • Training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications
  • Fulltime
Read More
Arrow Right
New

Senior Software Engineer II

Articulate is looking for a Senior Software Engineer II to join our Expansion te...
Location
Location
United States
Salary
Salary:
163900.00 - 217194.00 USD / Year
articulate.com Logo
Articulate
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Comfortable operating in ambiguous problem spaces, with a bias toward shipping quickly to test, learn, and iterate
  • Proven experience building and scaling production software systems, often gained over 8+ years, with demonstrated technical depth and breadth
  • Deep expertise in backend and frontend technologies. We use Node.js, Postgres, Docker, React, TypeScript
  • Proficiency developing and maintaining services on AWS, with strong operational skills using tools like Datadog or equivalent APMs
  • Experience building secure, compliant distributed applications with a strong focus on scalability, observability, and resilience
  • Commitment to accessibility and inclusive design in software development
  • Outstanding communication skills, with an ability to clearly explain technical topics to technical and non-technical stakeholders
  • A track record of technical leadership, mentoring others, and influencing engineering direction beyond your immediate team
Job Responsibility
Job Responsibility
  • Partner cross-functionally with product managers, designers, and other engineers to align technical solutions with customer needs
  • Drive outcomes with a high degree of autonomy, focusing on impact and quality results
  • Lead development of new features and enhancements, balancing speed of delivery with scalability, reliability, and long-term sustainability
  • Influence technical direction, driving design discussions, evaluating tradeoffs, and introducing frameworks and patterns that raise the engineering bar
  • Contribute to a world-class engineering culture in a remote-first environment
  • Mentor and support engineers at multiple levels: coaching, reviewing work, and fostering technical excellence across teams
  • Guide incident response and operations by anchoring on-call rotations and helping others navigate complex challenges
What we offer
What we offer
  • This position is bonus-eligible
  • Articulate also offers a robust suite of benefits
  • Fulltime
Read More
Arrow Right