Engineering Manager, Ambassador Routing

Critical to Airbnb’s mission is being there for hosts and guests in the moments that matter. Ambassador Routing sits at the center of that experience - powering intelligent routing and agent connections so each request reaches the right expertise, at the right time, through the right channel. As Engineering Manager, you’ll lead the team building the next generation of routing and service experiences, including skills-based matching, differentiated service pathways, and capabilities that scale with Airbnb’s expanding products and global footprint.