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Engineering Manager - Support Platform

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Intercom

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Location:
Germany , Berlin

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Become the Engineering Manager for a team at the center of our support strategy and our mission to make business personal. You’ll be responsible for leading the team who are building our highly differentiated, next gen ticketing solution. This is an opportunity to lead an existing team to deliver a huge amount of impact for our customers and raise the bar for high performance in how we work.

Job Responsibility:

  • Partnering with engineering, product, and design leaders to shape team direction and strategy
  • Supporting and driving this strategy to clear impact with the help of your team
  • Enabling your team to achieve high levels of productivity, performance and reliability
  • Teaching, mentoring, coaching and being a role model for engineers and other engineering managers
  • Creating a collaborative, inclusive and supportive team culture focused on fast, focused, high impact execution
  • Helping to shape and evolve our engineering culture by contributing to our engineering organization programs

Requirements:

  • An ability to lead Engineering teams that deliver impact quickly
  • Experience developing and supporting a team of engineers in their personal growth and career progression
  • A track record of partnering with product and design leadership to deliver great outcomes
  • Demonstrated impact in a similar technical leadership role
  • A growth mindset and eagerness to learn
  • The ability to thrive in an ambiguous environment with a high degree of autonomy
What we offer:
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Additional Information:

Job Posted:
December 26, 2025

Work Type:
Hybrid work
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