Engineering Manager - Support Platform Jobs

New

Senior Engineering Manager - Support Platform

Join Intercom as a Senior Engineering Manager and lead teams at the heart of our...

Location

United Kingdom , London

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

Minimum 5+ years of experience leading engineering teams building and delivering customer-facing software products
Proven ability to lead multiple teams or broad product areas, aligning work across complex domains
A hands-on leader who brings clarity, context, and energy — ready to roll up your sleeves, dive deep, and stay close to the work and your teams, not just manage from a distance
Thrives in ambiguous, fast-paced environments, providing stability, structure, and momentum
Strong product mindset and customer obsession — you think in terms of customer problems, measurable outcomes, and business impact
Comfortable being the sole directly responsible individual (DRI) for your area, taking full ownership of outcomes and stepping confidently into product-thinking shoes when needed
Outcome-driven and an unblocker by nature — you take ownership of problems, remove barriers proactively, and relentlessly drive your teams toward success. You’re energized by achieving results and seeing impact
Eager to directly work with customers, and skilled at turning customer feedback and data into actionable insights and impactful product decisions
Passionate about building high-autonomy, high-accountability teams that consistently deliver exceptional customer outcomes
This is an AI-first role with a high bar for excellence. We expect you to be fluent in using AI tools to solve problems, accelerate output, and inspire others to do the same — helping shape a culture that embraces AI as a core advantage

Job Responsibility

Own one of Intercom’s largest and most complex product areas end-to-end — setting vision, priorities, and measurable outcomes
Work directly with customers and internal functions (including Sales, GTM, and Customer Support) to deeply understand their needs and translate insights into impactful product solutions
Act as the single accountable owner for your product area — comfortable being directly responsible for roadmap, execution, and results, and not shy about stepping into product-thinking shoes when needed
Drive clarity and alignment across teams, balancing near-term delivery with long-term product strategy
Continuously raise the bar for quality, reliability, and customer experience within your teams and beyond
Partner closely with Staff and Principal Engineers to shape direction, architecture, and execution
Coach and grow engineers and emerging leaders, supporting their development and helping them deliver exceptional outcomes
Foster a culture of ownership, accountability, and autonomy, enabling your teams to move fast and deliver meaningful results
Contribute to Intercom’s engineering culture, helping evolve how we build customer-driven software across the organization

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

New

Senior Engineering Manager - Support Platform

Join Intercom as a Senior Engineering Manager and lead teams at the heart of our...

Location

Ireland , Dublin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

Minimum 5+ years of experience leading engineering teams building and delivering customer-facing software products
Proven ability to lead multiple teams or broad product areas, aligning work across complex domains
A hands-on leader who brings clarity, context, and energy — ready to roll up your sleeves, dive deep, and stay close to the work and your teams, not just manage from a distance
Thrives in ambiguous, fast-paced environments, providing stability, structure, and momentum
Strong product mindset and customer obsession — you think in terms of customer problems, measurable outcomes, and business impact
Comfortable being the sole directly responsible individual (DRI) for your area, taking full ownership of outcomes and stepping confidently into product-thinking shoes when needed
Outcome-driven and an unblocker by nature — you take ownership of problems, remove barriers proactively, and relentlessly drive your teams toward success. You’re energized by achieving results and seeing impact
Eager to directly work with customers, and skilled at turning customer feedback and data into actionable insights and impactful product decisions
Passionate about building high-autonomy, high-accountability teams that consistently deliver exceptional customer outcomes
This is an AI-first role with a high bar for excellence. We expect you to be fluent in using AI tools to solve problems, accelerate output, and inspire others to do the same — helping shape a culture that embraces AI as a core advantage

Job Responsibility

Own one of Intercom’s largest and most complex product areas end-to-end — setting vision, priorities, and measurable outcomes
Work directly with customers and internal functions (including Sales, GTM, and Customer Support) to deeply understand their needs and translate insights into impactful product solutions
Act as the single accountable owner for your product area — comfortable being directly responsible for roadmap, execution, and results, and not shy about stepping into product-thinking shoes when needed
Drive clarity and alignment across teams, balancing near-term delivery with long-term product strategy
Continuously raise the bar for quality, reliability, and customer experience within your teams and beyond
Partner closely with Staff and Principal Engineers to shape direction, architecture, and execution
Coach and grow engineers and emerging leaders, supporting their development and helping them deliver exceptional outcomes
Foster a culture of ownership, accountability, and autonomy, enabling your teams to move fast and deliver meaningful results
Contribute to Intercom’s engineering culture, helping evolve how we build customer-driven software across the organization

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

New

Engineering Manager - Support Platform

Join Intercom as an Engineering Manager and lead a team at the heart of our Supp...

Location

United Kingdom , London

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

3+ years of experience managing software engineering teams that build and ship customer-facing products
A hands-on, technically strong manager with a player-coach leadership style — you’re not afraid to code, debug, or dive deep into system design when needed
Proven ability to lead a full-stack, customer-facing, cross-functional team through planning, delivery, and continuous improvement, assuming full ownership of outcomes and results
Strong product mindset and customer empathy — you care deeply about solving real customer problems and delivering measurable impact
Skilled at turning feedback and data into actionable insights that guide your team’s decisions
Experience working and collaborating with internal functions such as Sales, Customer Support, and Marketing to align on customer needs and influence product direction
Thrives in collaborative, fast-moving environments, helping your team stay focused and productive
Relentless about outcomes — you own challenges, remove roadblocks, and empower your team to deliver success without excuses
This is an AI-first role with a high bar for excellence. We expect you to be fluent in using AI tools to solve problems, accelerate output, and inspire others to do the same — helping shape a culture that embraces AI as a core advantage

Job Responsibility

Lead a team of talented engineers building and enhancing core features within Intercom’s Support Platform
Directly engage with customers — build strong partnerships, learn from their experiences, and use those insights to shape our product strategy and direction
Work closely with internal functions such as Sales, Customer Support, and Marketing to align on customer needs and opportunities
Partner with Senior and Staff Engineers to shape and execute on the technical strategy for your area
Help your team deeply understand customer needs, translating them into thoughtful technical and product decisions
Bring clarity and alignment to priorities, balancing near-term goals with long-term improvements
Support engineers in their growth and development, helping them achieve their career goals and deliver exceptional work
Promote a culture of ownership, accountability, and high standards, enabling your team to move quickly and deliver meaningful results
Contribute to Intercom’s engineering culture, helping shape how we build great software and work together effectively

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

New

Engineering Manager - Support Platform

Become the Engineering Manager for a team at the center of our support strategy ...

Location

Germany , Berlin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

An ability to lead Engineering teams that deliver impact quickly
Experience developing and supporting a team of engineers in their personal growth and career progression
A track record of partnering with product and design leadership to deliver great outcomes
Demonstrated impact in a similar technical leadership role
A growth mindset and eagerness to learn
The ability to thrive in an ambiguous environment with a high degree of autonomy

Job Responsibility

Partnering with engineering, product, and design leaders to shape team direction and strategy
Supporting and driving this strategy to clear impact with the help of your team
Enabling your team to achieve high levels of productivity, performance and reliability
Teaching, mentoring, coaching and being a role model for engineers and other engineering managers
Creating a collaborative, inclusive and supportive team culture focused on fast, focused, high impact execution
Helping to shape and evolve our engineering culture by contributing to our engineering organization programs

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Open vacation policy and flexible holidays so you can take time off when you need it
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

New

Senior Engineering Manager - Infra Platform

Lead the team that powers every product at Intercom, building the platform that ...

Location

Ireland , Dublin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

Experience leading an infrastructure or platform team in a cloud environment, ideally AWS, with accountability for availability and costs
A track record of independently leading and delivering on complex initiatives, often spanning multiple projects, teams, and quarters
Expert grasp of modern web and distributed systems
Clear, timely communication
Comfort with data
Ability to learn quickly, iterate, unblock yourself and your team, and persist until the right problem is solved

Job Responsibility

Lead and inspire a high-performing, autonomous team of engineers working on scaling and optimizing Intercom’s core infrastructure and supporting systems
Navigate complex scaling and infrastructure challenges, guiding the team through strategic decisions on how we build and scale Intercom’s core components
Collaborate closely with domain experts and other parts of R&D
Drive strategic initiatives and execute high-impact projects, ensuring they are delivered reliably and efficiently
Use the best tools in the industry
Foster a culture of agility and simplicity, prioritising scalability and uptime while supporting continuous deployment and incremental improvements
Mentor and coach engineers and future leaders, playing an active role in their hiring, onboarding, and career development
Adapt and thrive across various functions to ensure objectives are met

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews
Pension scheme & match up to 4%
Life assurance
Comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave
6 weeks paternity leave for fathers
Cycle-to-Work Scheme

Fulltime

New

Senior Engineering Manager - AI Core Platform

We’re hiring a Senior Engineering Manager (or high-potential EM2) for the Core P...

Location

Ireland , Dublin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

Experience leading engineering teams, ideally across infrastructure or platform domains
Recent hands-on coding experience — you’ve shipped production code in the last couple of years
Strong technical judgment and the ability to coach senior engineers through complex architectural trade-offs
Adaptable leadership style suited to a group that will grow quickly, and change shape over time
Curiosity and enthusiasm for AI, with a desire to learn how ML systems are developed and operated in production

Job Responsibility

Lead a high-performing team building the platform and infrastructure that power Intercom’s AI capabilities
Contribute directly to production code, staying close to the work and building knowledge & context through first-hand experience
Support teams of ML Scientists and Engineers building AI powered capabilities
Plan, prioritize, and deliver high-impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation
Improve developer experience across the AI infrastructure stack, ensuring that systems are observable, scalable, and easy to build upon
Empower the engineers on the team to act with agency and maximize their impact
Expand your scope over time, potentially taking ownership of additional platform domains as the team and AI initiatives grow

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

New

Platform Engineering Manager

As an Engineering Manager on the Platform Engineering team at Arrive Logistics, ...

Location

United States , Austin

Salary:

Not provided

Arrive Logistics

Expiration Date

Until further notice

Requirements

5+ years of engineering experience, with significant time spent in systems, software, platform, site reliability, or DevOps engineering
1+ year of people management or team leadership experience, including performance and career development
Demonstrated ability to pragmatically balance business priorities with technical constraints
Experience driving initiatives, while holding teams accountable for results and ensuring continuous improvement
Strong analytical, problem-solving, and decision-making skills
Significant experience building or operating cloud applications on a major provider such as Azure (preferred), AWS, or GCP
Expertise or significant experience with containerized workloads and Kubernetes or similar orchestration systems

Job Responsibility

Lead and manage a Platform Engineering team, ensuring members of the team’s performance aligns with the overall department goals by holding direct reports accountable to performance expectations
Coach, mentor, and advocate for your engineers, growing a stronger team through stronger individuals
Responsible for the delivery of high-quality, scalable platform solutions to production on a regular basis, owning the quality, documentation, tests, and communication across teams
Manage the team’s day-to-day with a high level of awareness of what your team/teams are doing to remove blockers and ensure efforts are aligned with the priorities
Keep your team informed of the priorities and vision that is driving the organization, making sure they understand the what and the why, to advance the organization’s goals
Work with the Director of Engineering, peers, and Product partners to scope, plan, and execute platform initiatives with impeccable communication around estimates and risk
Advance the organization’s goals within your team and ensure success in hitting them
Drive the development of custom tools and automation that hide Kubernetes complexity, streamline onboarding, remove manual toil, and improve mean time to detection and resolution
Oversee the design of robust CI/CD pipelines for applications and infrastructure
Partner with stakeholders across the organization to understand and drive requirements for the internal developer platform, assessing benefit and risk analysis, and advising on the best course of action

What we offer

Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage
Invest in your future with our matching 401(k) program
Build relationships and find your home at Arrive through our Employee Resource Groups
Enjoy office wide engagement activities, team events, happy hours and more
Leave the suit and tie at home
our dress code is casual
Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown
Park your car for free on site
Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew
Sweat it out with the team at our onsite gym

Fulltime

Data Engineering Support Engineer / Manager

Wissen Technology is hiring a seasoned Data Engineering Support Engineer / Manag...

Location

India , Mumbai; Pune

Salary:

Not provided

Wissen

Expiration Date

Until further notice

Requirements

Bachelor of Technology or master's degree in computer science, Engineering, or related field
8-12 years of work experience
Python, SQL
Familiarity with data engineering
Experience with AWS data and analytics services or similar cloud vendor services
Strong problem solving and communication skills
Ability to organise and prioritise work effectively

Job Responsibility

Incident and user management for data and analytics platform
Development and maintenance of Data Quality framework (including anomaly detection)
Implementation of Python & SQL hotfixes and working with data engineers on more complex issues
Diagnostic tools implementation and automation of operational processes
Work closely with data scientists, data engineers, and platform engineers in a highly commercial environment
Support research analysts and traders with issue resolution

Fulltime

Engineering Manager - Support Platform

Intercom

Location:
Ireland , Dublin

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 26, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Engineering Manager - Support Platform

Senior Engineering Manager - Support Platform

Senior Engineering Manager - Support Platform

Engineering Manager - Support Platform

Engineering Manager - Support Platform

Senior Engineering Manager - Infra Platform

Senior Engineering Manager - AI Core Platform

Platform Engineering Manager

Data Engineering Support Engineer / Manager

Engineering Manager - Support Platform

Intercom

Location:Ireland , Dublin

Category:IT - Software Development

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 26, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Engineering Manager - Support Platform

Senior Engineering Manager - Support Platform

Senior Engineering Manager - Support Platform

Engineering Manager - Support Platform

Engineering Manager - Support Platform

Senior Engineering Manager - Infra Platform

Senior Engineering Manager - AI Core Platform

Platform Engineering Manager

Data Engineering Support Engineer / Manager

Location:
Ireland , Dublin

Category:
IT - Software Development

Contract Type:
Not provided

Job Posted:
December 26, 2025