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The Infrastructure Technology Lead Analyst responsible for the installation, configuration and support of Citi's IBM iSeries high-availability platform.
Job Responsibility:
Installation and maintenance of the IBM i Operating System, security, middleware and communications software on Power-8 and Power-10 hardware
High availability systems operations, scheduling, automation and support
Vulnerability patching of operating system and associated components
Storage & File Systems management
Hardware Planning, Configuration and Incident Management
Performance & Capacity Management
System (COB) Continuity of Business processes and procedures
Review requirement documents and update processes and procedures as necessary
Ensure ongoing compliance with regulatory requirements
Perform impact analysis, solve/work high impact problems/projects, and provide resolution to restore services
Provide Root Cause Analysis (RCA) post restoration of service
Requirements:
7+ years of experience working on large, complex iSeries environments especially in Financial Services industry
5+ years of experience providing level 2/3 engineering support
Ability to work with virtual / in-person teams, and work under pressure / to a deadline
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Strong time management and organizational skills
Ability to communicate technical concepts to non-technical audience
Bachelor's degree/University degree or equivalent experience
What we offer:
medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays
discretionary and formulaic incentive and retention awards
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