Engineering Group Manager

• Enhance the reliability, performance, and scalability of our global Business Intelligence services platforms
• Address region-specific requirements, mitigate operational risk, and ensure consistent, high-quality service delivery in strategically important markets
• Automate and standardize processes to reduce manual effort and improve operational effiency
• Design and architect services to handle growth, usage spikes, and ensure cross-regional availability
• Enable SaaS (Software As A Service) or PaaS (Platform As A Service) solutions on AWS/GCP to reduce on-prem Data center foot print and leverage Gen AI capabilities
• Champion SRE principles and drive the adoption of best practices within the team
• Assess the current technology landscape and identify key areas for infrastructure automation, configuration management, monitoring, and alerting
• Design and implement proactive monitoring and alerting systems to detect and respond to production issues, focusing on preventive solutions
• Develop and track key performance indicators (KPIs) for BI Services and implement processes for continuous improvement
• Operationalize highly available services across multi-region and multi-data center environments
• Lead root cause analysis for service outages, providing architectural and engineering recommendations for remediation
• Collaborate with senior leaders across various functions including external partners to achieve organizational objectives
• Develop and maintain an internal knowledge base to educate partners and support teams
• Mentor and develop team members

• 15 + years of experience as a Solution Architect
• Deep understanding of fail-over processes and solutions design
• Strong scripting skills (Shell, Python, Ruby, Perl, etc.)
• Extensive experience with virtualization, containerization, and cloud technologies (VMware, Docker, Kubernetes, Cloud Platforms such as AWS, GCP)
• Expertise in platform architecture with the ability to apply SRE principles to design resilient services
• Strong analytical and problem-solving skills along with building large scale platforms
• Strong experience in designing complex solutions for Financial industry
• Hands-on experience gathering performance metrics, troubleshooting, tuning, and monitoring systems
• Proficiency in installing, configuring, and troubleshooting Linux and Windows-based environments
• Experience with Agile methodologies (Scrum, Kanban)
• Experience with automation technologies (Ansible)
• Experience with CI/CD tools
• Knowledge of Business Intelligence products (Tableau preferred) and data federation tools (Starburst a plus)
• Experience deploying and administering large-scale Business Intelligence implementations
• Strong understanding of security best practices
• Experience with monitoring platforms (Grafana a plus)
• Excellent written and verbal communication skills
• Strong team player with a passion for knowledge sharing, cross-training, and continuous learning
• Ability to present complex technical concepts to both technical and non-technical audiences
• Experience managing vendor relationships
• Experience working in the financial services industry or a large, complex global environment is preferred

Master’s degree preferred