Engineering Executive Job at JLL (Bengaluru)

Job Description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Responsibility

Handle incidents/work orders for critical systems within SLA on a global scale through incident management software
Ensure timely updates and follow ups within SLA
Ensure timely escalations and notification/communication reaches the stakeholders properly
Prepare Post incident report with detailed root cause for business affected incidents and share it to stakeholder’s
Timely communication to stakeholders for the incidents nearing closure SLA
Prepare and share open incident status to stakeholder’s on monthly basis
Handle facilities service requests on a global scale through D365 /CFS tool
Receiving and logging complaints containing complete details of the requests
Assign each request with appropriate service level hierarchy to determine the nature of issues, and to dispatch them to the appropriate department
Follow up on the progress of each request by coordinating with respective assignees and monitoring their response time
Keep tabs on feedback and communicate with the requestor to ensure the closure of the task
Prepare daily and weekly reports on call status, as well as monthly reports on recurring calls
Assisting manager in conducting analyses
Prepare/contribute to the monthly management report for our clients
Working side-by-side with both engineering and facilities departments in handling our operational procedures
Remotely monitor the mail and voice alarms for critical systems
Monitor the alarms/faults for remote locations
Escalate potential alarms/faults to the stakeholders as per the SLA
Record the alarms/faults on shift basis
Compile the alarms/faults record and share it to the stakeholders on monthly basis
Prepare and share the weekday/weekend work report as per the SLA timelines
Record the permit status communication
Prepare and share the weekday/weekend end of work report as per the SLA timelines
Compile all weekday and weekends report on monthly basis and share it to the stakeholders
Prepare duty logs and sharing it to internal team at end of shift
Prepare histogram and share it to internal team and clients on weekly basis
Prepare daily reports on alarms/faults and share it to stakeholders on daily basis
Prepare weekly incident report and share it managers on weekly basis
Prepare monthly management reports and share it to stakeholders on monthly basis
Prepare adhoc reports and share it to the stakeholder
Work with a team to ensure that all performance targets set out in the KRA are being met

Requirements

Knowledge and penchant for using technology tools in delivering day-to-day tasks
Excellent Organization, Time Management & prioritizing skills
Attention to detail
Fluent spoken and written English language
Ability to communicate with colleagues, clients and vendors
Collaborative mind-set
Demonstrate flexibility in working with a team
Customer centric focus
Superior organizational skills to manage daily activities effectively

What we offer

Dedicated Total Rewards Program
Competitive pay and benefits package

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Engineering Executive

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