CrawlJobs Logo

Engineering Excellence Application Support, Assistant Vice President

https://www.citi.com/ Logo

Citi

Location Icon

Location:
United States , Irving

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

96400.00 - 144600.00 USD / Year

Job Description:

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Job Responsibility:

  • Provides technical and business support for users of Citi Applcations
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Formulates and defines scope and objectives for complex application enhancements and problem resolution
  • Reviews and develops application contingency planning to ensure availability to users
  • Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
  • Participate in application releases, from development, testing and deployment into production
  • Engages in post implementation analysis to ensure successful system design and functionality
  • Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues
  • communicates impact
  • Ensures essential procedures are followed and helps to define operating standards and processes
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements
  • Acts as advisor or coach to new or lower level analysts
  • Provides evaluative judgment based on analysis of factual information in complicated and unique situations
  • Directly impacts the business by ensuring the quality of work provided by self and others
  • impacts own team and closely related work teams
  • Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
  • Performs other duties and functions as assigned
  • Has the ability to operate with a limited level of direct supervision
  • Can exercise independence of judgement and autonomy
  • Acts as SME to senior stakeholders and /or other team members
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
  • Facilitate collaboration between Branch Agents, Contact Center Advocates, and development teams to efficiently resolve system health issues impacting employee productivity
  • Conduct live sessions with front-line employees and tech teams to identify root causes and implement user-centric solutions for system issues
  • Enhance technology governance by incorporating employee experience metrics into best practices and compliance audits
  • Oversee operational support for internal applications, ensuring alignment with business goals and fostering employee efficiency
  • Partner with IT service management to minimize disruption and ensure continuity for employee applications
  • Collaborate with Technology partners to implement solutions that improve internal application capabilities and employee experience
  • Act as a liaison between tech teams, business units, and leadership to foster innovation and improve the employee technology landscape

Requirements:

  • 5-8 years experience in an Application Support role
  • Experience installing, configuring or supporting business applications
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to communicate appropriately to relevant stakeholder
  • Bachelor’s/University degree or equivalent experience
What we offer:
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Additional Information:

Job Posted:
February 08, 2026

Expiration:
February 12, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Engineering Excellence Application Support, Assistant Vice President

New

L2/L3 Production Support – Assistant Vice President

We are seeking an experienced L2/L3 Production Support - AVP to join our Product...
Location
Location
United States , Tampa
Salary
Salary:
87280.00 - 130920.00 USD / Year
https://www.citi.com/ Logo
Citi
Expiration Date
February 21, 2026
Flip Icon
Requirements
Requirements
  • Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or a related field
  • 5-8 Years of experience in application or production support with 2+ years at a lead level
  • Strong hands-on experience with SQL (MSSQL/Oracle or similar, Stored proc, SSIS, SSRS )
  • Experience with Unix/Linux (scripting, file manipulation, job control) and Big Data technologies (Hadoop, Hive, Spark)
  • Job Schedulers like Autosys
  • Log analysis tools
  • Solid understanding of financial instruments and trade lifecycle (Equities, Fixed incomes, Secured Financing, Derivatives, Liquidity management)
  • Familiarity with CUSIP, ISINs and other instrument identifiers
  • Knowledge of front office/back office and reporting workflows and operations
  • Excellent analytical and problem-solving skills
Job Responsibility
Job Responsibility
  • Provide L2/L3 production support for mission critical liquidity reporting and financial applications, ensuring high availability and performance
  • Monitor and resolve incidents related to trade capture, batch failures, position keeping, market data, pricing, risk and liquidity reporting
  • Engage with operations, traders, quants, development teams to understand and resolve production outages/issues
  • Proactively manage alerts, logs and jobs using Autosys, Unix tools, and monitoring platforms (ITRS/AWP)
  • Execute advance SQL queries and scripts for data analysis, validation, and issue resolution
  • Support multiple applications build on stored proc, SSIS, SSRS, Big data ecosystems (hive, spark, Hadoop) and troubleshoot data pipeline issues
  • Maintain and improve knowledge bases, SOPs, and runbooks for production support
  • Participate in change management and release activities, including deployment validations
  • Lead root cause analysis (RCA) , conduct post incident reviews, and drive permanent resolutions
  • Collaborate with infrastructure teams on capacity, performance, and system resilience initiatives
What we offer
What we offer
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
  • Fulltime
Read More
Arrow Right

Vice President-software Engineer

Step into the role of Vice President-Software Engineer. At Barclays, we are more...
Location
Location
India , Pune
Salary
Salary:
Not provided
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Knowledge of ‘Micro-Service’ driven approach to design, build, test and deployment of a major system
  • Experience in Software development consisting of the languages and technologies like Java, J2EE, Spring boot, React, Angular, CCS, CSS pre-processors and Node.js
  • Recognizing, selecting, and applying appropriate Design patterns, frameworks according to business benefit, maintainability and delivery priorities and constrains
  • Writes and review code in adherence to the well-defined acceptance criteria and definition of done
  • Applies product development & engineering best practices
  • Participate in design reviews and provides feedback to the team
  • Creates and Maintains architecture, framework, technical documentation
  • Good knowledge about Test Driven Development (TDD) and/or Behavior Driven Development (BDD) to improve the test coverage and automation of unit and integration test along with the extended testing teams
  • Support best practices and proactively takes measures to empower support teams to resolve issues with agility
  • Knowledge of integrating testing into the DevOps pipeline for automated build and deployment using tools like Jenkins, Travis CI and similar tools
Job Responsibility
Job Responsibility
  • Lead and manage engineering feature teams, owning the technical solution, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions, driving technical excellence, fostering a culture of innovation, and collaborating with cross-functional teams to align technical decisions with business objectives
  • Design, development, support, enhancement and build-out of strategic applications
  • Design and development of solutions as products that can evolve, meeting business requirements that align with modern software engineering practices and automated delivery tooling
  • Targeted design activities that apply an appropriate workload placement strategy and maximise the benefit of cloud capabilities
  • Best practice designs incorporating security principles
  • Solutions that appropriately balance risks and controls to deliver the agreed business and technology value
  • Adoption of standardised solutions where they fit
  • Fault finding and performance issues support to operational support teams
  • Solution design impact assessment in terms of risk, capacity and cost impact
  • Development of the requisite architecture inputs required to comply with the banks governance processes
What we offer
What we offer
  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution
  • Fulltime
Read More
Arrow Right

Java Applications Manager, Senior Vice President

The Senior Software Engineer will be responsible for building world class digita...
Location
Location
United States , Irving; Tampa
Salary
Salary:
156160.00 - 234240.00 USD / Year
https://www.citi.com/ Logo
Citi
Expiration Date
March 09, 2026
Flip Icon
Requirements
Requirements
  • 10+ years’ experience in overall IT (Product development and Software Engineering)
  • 5+ years’ experience managing large scale delivery of mobile, web, and cloud products
  • Ability to grasp new technology concepts quickly and assist others in understanding them as well
  • Experienced technical contributor in large, global, distributed organizations, leading teams with staff located multiple time zones and supporting different business units with multiple priorities
  • Demonstrated ability to design, develop and implement complex solutions across multiple technical domains including network, compute, storage, security, and distributed data
  • Thinks strategically but stays on top of tactical execution
  • Demonstrated analytical, critical thinking, and interpersonal skills
  • Capacity to adapt to shifting goals and activities
  • Capacity to manage multiple activities in parallel
  • Self-starter with the ability to define goals and strategies with minimal management oversight
Job Responsibility
Job Responsibility
  • Manage global technology teams, stakeholders, and various partners to identify and deliver technology needs and make recommendations to business decision-makers
  • Evaluate risk and controls issues, evaluate application adherence against it, and ensure strict compliance to the security of the applications
  • Manage the Citi’s technology infrastructure, including software, hardware, and procured products
  • Lead detailed technical discussions with seasoned developers and architects in building short- and long-term technology roadmaps for partnership programs in the applications
  • Own the delivery of products against this roadmap
  • Build a culture of ownership within the technical and design teams to closely review and own experiences and push the partners to adopt the forward-looking designs
  • Strong interaction with Business and tech teams
  • Represent department on key Senior Management forums at Regional and Global levels
What we offer
What we offer
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
  • discretionary and formulaic incentive and retention awards
  • Fulltime
Read More
Arrow Right

Director of Customer Success

We are seeking a seasoned and strategic leader to oversee and manage the Custome...
Location
Location
India , Pune
Salary
Salary:
Not provided
checkmarx.com Logo
Checkmarx
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 10 years’ experience managing Customer Success, Services, Sales Engineering, or Technical Account Management teams
  • Previous experience with Gainsight and SFDC (Salesforce) is a plus
  • Proven ability to manage and execute large and complex projects
  • Excellent organizational and time management skills
  • Comfortable working independently and leading a remote, global team
  • Experience managing a diverse, multinational team
  • Willingness to travel as required to support customer relationships and team engagement
  • Strong understanding of application security testing and best practices
  • In-depth knowledge of DevOps and DevSecOps practices
  • Proficient in at least one programming language
Job Responsibility
Job Responsibility
  • Lead and manage the customer success team across Africa, the Middle East, and Australia, ensuring strong collaboration and alignment with business goals
  • Work closely with regional Sales Vice President to align customer success efforts with sales initiatives and targets
  • Mentor, guide, and develop a diverse, multi-national team, fostering a culture of excellence, continuous learning, and innovation
  • Provide regular coaching and performance feedback to team members
  • Manage escalations, customer issues, and drive resolutions to ensure customer satisfaction and long-term success
  • Regularly assess and report on customer health, identifying potential risks and proactively addressing them
  • Focus on renewals and minimizing churn through effective relationship management and risk mitigation strategies
  • Manage and oversee Onboarding, Upgrade, and migration projects, ensuring timely and successful delivery
  • Work closely with Product Management, R&D, technical support teams, and Professional Services to ensure that customer requirements are met and that services are delivered on time and according to customer specifications
  • Champion the voice of the customer internally, providing valuable feedback and insights to drive product enhancements and innovation
What we offer
What we offer
  • Comprehensive benefits package
  • Professional development opportunities
  • Collaborative and inclusive work environment
  • Fulltime
Read More
Arrow Right

IT Internal Audit Assistant Manager

As the IT Internal Audit Assistant Manager (Project Security), you will lead ind...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
March 08, 2026
Flip Icon
Requirements
Requirements
  • Post Secondary education in Information Systems, Computer Science, Software Engineering, or a related field - is required
  • A minimum of 3 years in IT auditing - is required
  • Recognized professional audit or security related designation (CIA, CISA, AAIA, CCSK, CCSP, CISSP, CISM, etc.)
  • Working experience in reviewing software engineering controls related to project governance, data governance, IT and Data Security, testing and change/release management areas
  • Knowledge of best practices and strong security controls over cloud environments (AWS, Azure, GCP, etc.) or Artificial Intelligence (AI)/Machine Learning (ML) technologies and their security implication
  • Proficient in reviewing security vulnerabilities identified from different platforms such as middleware/container/automated pipelines with experience to independent assess the end-risk and root cause for each of the vulnerabilities
  • Strong analytical skills that lead to accurate conclusions
  • Strong project management skills and solutions driven
  • Excellent written and communication skills
Job Responsibility
Job Responsibility
  • Lead IT portion of Real-Time Review of trusted advisory assignments, focusing on Cybersecurity, Artificial Intelligence, Secure Development Practices, Third-Party Risk Management, Project and Data Governance, Change Management, Cloud infrastructure, among others
  • Assist in planning and developing scope, and appropriate procedures for each review in accordance with departmental guidelines, IIA Standards, and relevant laws and regulations
  • Identify gaps in the Software Development Lifecycle of key projects and collaborate with stakeholders to provide recommendation that align with company’s internal standards or industry best practices
  • Support the audit team in kick-off and closing meetings, effectively communicate audit objectives, scope, findings and recommendations to management
  • Demonstrate expertise in security controls such as application security, logical access management, and data protection, providing valuable feedback to the first and second lines of business
  • Work with business stakeholders on issues follow-ups to ensure implementation of recommendations
  • Prepare concise memorandums for review by Portfolio Managers, Directors and Vice President of Internal Audit
  • Foster risk and control awareness across the organization by working with management and other line of defense functions
  • Advocate for application security within the organization and keep abreast of the latest security issues and technologies
  • Fulltime
Read More
Arrow Right
New

Business Analyst

TMS is undergoing an exciting period of digital transformation, and we are seeki...
Location
Location
United Kingdom , Salford, Manchester; London
Salary
Salary:
Not provided
dssmith.com Logo
DS Smith
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong analytical and problem-solving skills with the ability to translate business needs into practical solutions
  • Excellent communication and interpersonal skills, with confidence engaging stakeholders at all levels
  • High attention to detail and a commitment to producing high-quality outputs
  • Adaptable, proactive, and comfortable working in a fast-paced environment with competing priorities
  • Collaborative approach with the ability to influence and negotiate effectively
  • 3+ years’ experience in a Business Analyst role within IT, digital transformation, or similar environments
  • Familiarity with Agile and Waterfall delivery methodologies
  • Experience in FMCG or print management is highly desirable
  • Proficiency with tools such as M365, Visio, and other business analysis or mapping tools
  • Understanding of customer integration technologies (e.g., APIs, CRM platforms)
Job Responsibility
Job Responsibility
  • Gather, analyse, and document business and functional requirements in collaboration with stakeholders
  • Assess existing processes, identifying opportunities to streamline workflows and improve efficiency through technology
  • Work with technical teams to design and recommend effective digital solutions that enhance business performance and customer experience
  • Support the delivery of multiple concurrent projects, ensuring alignment with strategic goals
  • Facilitate workshops, meetings, and communication between business teams and IT
  • Produce clear documentation including process maps, business cases, user stories, and specifications
  • Support testing and validation activities to ensure solutions meet business expectations
  • Assist with change management, including the creation of training materials and supporting user adoption
  • Contribute to system and data integration initiatives that improve customer-facing and internal processes
  • Apply sector knowledge (FMCG or print management) to ensure solutions meet industry-specific requirements
What we offer
What we offer
  • Competitive salary
  • Qualifying Sick Pay scheme
  • Pension scheme & Life insurance
  • Share Save scheme
  • Income Protection
  • 25 days holiday plus Bank Holidays
  • Employee Assistance Programme
  • Virtual GP, Occupational Health & free Flu vaccine
  • Cycle to Work and shopping discounts
  • Fulltime
Read More
Arrow Right
New

Customer Service Representative

We want you to join our team as a Customer Service Representative. If you have t...
Location
Location
United States of America , El Paso
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Selling products to customers
  • Providing excellent customer care
  • Communication and friendly conversation
  • Performing at a quick pace while having fun
  • Working as part of a team to accomplish daily goals
  • Coming up with great ideas to solve problems
  • Thinking quickly and offering suggestions
  • Ability to stand and/or walk for up to 8 hours
  • Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
  • Occasionally lift and/or carry up to 60 pounds from ground to waist level
Job Responsibility
Job Responsibility
  • Greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program
  • Working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers
  • Provide regular and predicable onsite attendance
  • Interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store
What we offer
What we offer
  • Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
  • Flexible Schedules
  • Weekly Pay
  • Weekly Bonus Potential
  • Large, Stable Employer
  • Fast Career Opportunities
  • Work With Fun, Motivated People
  • Task Variety
  • Paid Comprehensive Training
  • 401K With a Competitive Company Match
Read More
Arrow Right
New

Senior Python Pyspark Engineer

The Applications Development Senior Programmer Analyst is an intermediate level ...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8 - 10 years of relevant experience
  • Experience in systems analysis and programming of software applications
  • Experience in managing and implementing successful projects
  • Working knowledge of consulting/project management techniques/methods
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Programming Languages:Python, PySpark
  • Data Lake Table Format: Apache Iceberg
  • Data Orchestration:Apache Airflow
  • Data Visualization: Tableau
  • Big Data Processing: Apache Spark
Job Responsibility
Job Responsibility
  • Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
  • Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
  • Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
  • Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
  • Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
  • Ensure essential procedures are followed and help define operating standards and processes
  • Serve as advisor or coach to new or lower level analysts
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Fulltime
Read More
Arrow Right