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The Engineering Analyst 2 is an intermediate level position responsible for a variety of engineering activities including the design, acquisition and development of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to ensure quality standards are being met within existing and planned frameworks.
Job Responsibility:
Monitor & Troubleshoot Environments: Track system health and performance
troubleshoot infrastructure, application, and deployment issues to minimize downtime
Support CI/CD Pipelines: Assist in building, maintaining, and optimizing continuous integration and deployment workflows to ensure efficient and reliable releases
Automate Routine Tasks: Implement automation to streamline repetitive activities—like deployment, configuration and infrastructure
Troubleshooting & Incident Management: Respond swiftly to production incidents, conduct root-cause analysis, act on alerts, and implement corrective measures to prevent recurrences
Observability & Logging: Set up and maintain monitoring, logging, and alerting solutions (AppD,Splunk, Grafana, ELK) for real-time visibility and rapid response capabilities
Collaboration & Support: Act as a liaison between development, QA, and operations teams
Help troubleshoot deployments, guide operations, document support processes, and provide user-facing support when needed
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