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The Workshop Engineer is responsible for performing service activities on Baxter products within the workshop, ensuring all internal and external contractual obligations are met, and consistently adhering to service level agreements (SLAs). The role also requires maintaining full compliance with Baxter’s quality processes to ensure safe, efficient, and high-standard operations.
Job Responsibility:
Establish and maintain communication & partnership with customers, team members and business contacts
Install, service and maintain products, distributed – manage product complaints and complete within KPI timeframe
Ensure all activities are performed following the available instructions and information, within the quality system framework
Report all relevant service activity, to ensure updated and accurate service data in the service system
Comply with Quality management system requirements
Adherence to the Health and Safety policy at all times
Embrace and adhere to the Enterprise Management System
Take on other roles/duties as requested by Supervisor/Manager
Requirements:
Electronics qualification (preferred)
Electrical engineering experience (preferred)
Experience in healthcare/service environments (desirable)
Strong customer focus with commitment to high-quality service
Self-motivated with ability to meet targets and deadlines
Able to work both independently and as part of a team
Positive, enthusiastic approach
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Good written and spoken English
Understanding of ESD protection
Knowledge of ERP and quality systems
Strong electrical engineering knowledge
Good understanding of compliance and quality practices