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Engineer - Unified Communications Operations

India, Pune Employment contract · Job Posted May 27, 2026
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Job Description

We are seeking an experienced Unified Communications professional to provide end-to-end second line operational support for Cisco-based collaboration and Voice over IP services for global enterprise customers. The role focuses on incident resolution, service availability, change implementation and continuous improvement through automation, while operating in a 24x7, customer-facing environment

Job Responsibility

  • Provide end-to-end second line technical support for Unified Communications services, including data centre infrastructure such as Cisco Nexus 7K/9K, firewalls (ASA and Firepower), Catalyst switches and Cisco routers
  • Diagnose issues, identify root causes and resolve incidents within agreed service level agreements, acting as a high-level escalation point for customer-impacting incidents
  • Coordinate and manage vendor support engagements to ensure timely and effective resolution of complex technical issues
  • Support and implement change requests, including planning, risk assessment, testing and post-change validation to ensure service stability
  • Onboard new customers into the production environment through configuration, testing and accurate updates to inventory and knowledge databases
  • Generate and analyse daily signalling load and traffic reports across all nodes to improve performance indicators and service resilience
  • Support network platform ramp-up activities, including installation, configuration and coordination of setup tasks
  • Identify opportunities for operational automation as part of network transformation initiatives and collaborate with development teams to deliver measurable benefits
  • Maintain and continuously improve technical documentation, knowledge repositories and asset inventories

Requirements

  • Experienced Unified Communications or network operations professional with strong expertise in Cisco Nexus platforms, firewalls (ASA/vASA) and enterprise routing and switching
  • Knowledgeable in routing protocols such as BGP, OSPF, MPLS and EIGRP, with a solid understanding of Linux system administration
  • Comfortable working with incident and monitoring tools such as Remedy, Netcool, Palladion, VoIP Future and Science Logic
  • Confident in communicating clearly with customers, vendors and internal stakeholders, both verbally and in writing
  • Self-motivated, adaptable and keen to stay current with evolving collaboration technologies and automation practices

What we offer

  • Exposure to large-scale, global enterprise Unified Communications environments with high availability requirements
  • Opportunities to progress from a second line operations role into a subject matter expert position
  • Hands-on involvement in network transformation and automation initiatives
  • A collaborative, international working environment aligned to the Vodafone Way, with opportunities to work across markets and teams
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