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Engineer Unified Comms 2nd Line Operations

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Vodafone

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Location:
India , Pune

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking an Engineer for Unified Comms 2nd Line Operations to join our dynamic team in Pune. The purpose of this role is to support 2nd line operations for Cisco Unified Communications services and Voice over IP solutions (Hosted Collaboration Solution) for global enterprise customers. This team is responsible for ensuring the overall availability of the Voice platform.

Job Responsibility:

  • Provide end-to-end 2nd line technical incident support for Unified Communications services
  • Provide input for planning, assessment, and implementation of change requests
  • Resolve reported incidents within service level agreements
  • Request and manage vendor support activities
  • On-board new customers on the production environment through changes, testing, and updates into the inventory database
  • Manage technical service ramp-up (installation, configuration, and coordination of setup tasks) for network platforms
  • Resolve external customers' technical issues and attend conference calls that have this in scope
  • Update, maintain, and improve the knowledge and inventory database
  • Onboard and troubleshoot new customer deployments

Requirements:

  • Advanced knowledge in voice/VoIP networking, SIP protocol, UC Collaboration technologies, specifically: Oracle SBC, MS Teams, SIP, NGIN, IMS
  • Understanding of Networks, AWS, Azure, and ability to troubleshoot devices
  • Scripting/programming experience, preferably in Python
  • Experience with (at least 3) the following tools: Remedy, Netcool, Palladion, VoIP Future, Science Logic
  • Good oral and written communication skills
  • Six (6) or more years of experience in an implementation role, preferably with a primary technical focus on Cisco UC/Collaboration and Data Center technology
  • Good knowledge of Automation tools Cognitive
  • Understanding of new service offerings and methodology
  • Self-motivated to keep abreast of continual changes in the collaboration technology space
What we offer:
  • Opportunity to work in a dynamic and exciting environment where you can connect with exciting opportunities, develop, grow, and collaborate with teams from around the globe
  • Potential to advance from a 2nd line support engineer to a Subject Matter Expert (SME)
  • Exposure to cutting-edge technologies and continuous investment in building and developing the right capability and capacity

Additional Information:

Job Posted:
January 22, 2026

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