Engineer, Technical Support

This role is essential for designing, implementing, and deploying scalable software solutions that meet customer requirements and support high availability environments. The role involves collaborating with engineering teams to support the implementation, testing, and operational stability of our Microsoft Dynamics 365 Contact Center (CCaaS) platform. This role works closely with product, engineering, operations, and vendor partners to deliver reliable contact center capabilities that support great customer and agent experiences. This position requires independent development of full software stacks and understanding system protocols, data flows, and technology interactions. Success is measured by the ability to deliver technical solutions, produce clear documentation, and contribute to technology strategy and innovation. The work impacts the organization by enabling advanced software systems that improve operational efficiency and support business goals.