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T-Mobile Logo T-Mobile · IT - Software Development

Engineer, System Architecture - AI Enabled Automation

United States, Bellevue · Job Posted May 04, 2026
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Job Description

This role develops and enhances technical network and service architectures that support T-Mobile’s voice and call routing ecosystem, including IMS and PSTN connectivity. The position focuses on embedding AI-enabled automation directly into production network workflows — improving how changes move from intake through implementation and closure. Responsibilities include designing scalable automation solutions using Python, APIs, data pipelines, and workflow tools (e.g., JIRA, ServiceNow), while ensuring secure, resilient, and reliable network performance. The engineer interprets operational data, system outputs, and testing results to improve automation maturity and reduce manual intervention across the workflow lifecycle. Success is measured by measurable improvements in workflow completion time, system integration, documentation clarity, automation coverage, and overall service reliability.

Job Responsibility

  • Design and embed AI-enabled automation directly into network and service architectures
  • Develop practical AI and automation solutions that integrate into production systems supporting voice call routing, IMS platforms, and network change management processes
  • Identify and implement automation use cases across the end-to-end workflow lifecycle
  • Bridge gaps between intake systems (e.g., JIRA), change management platforms (e.g., ServiceNow), and implementation processes to reduce manual steps and improve workflow completion time
  • Apply AI to accelerate analysis, decision-making, and deployment efficiency
  • Partner with engineering, operations, and data teams to operationalize AI solutions
  • Collaborate within the Network Engineering organization to ensure automation solutions are production-ready, governed appropriately, documented clearly, and aligned with operational requirements
  • Evaluate emerging technologies and improve existing network architectures
  • Assess tools, automation frameworks, and AI capabilities to recommend enhancements that improve scalability, observability, and resiliency of network systems
  • Evaluate and enhance AI platforms, automation frameworks, and data pipelines
  • Design and implement solutions using scripting languages (e.g., Python), lightweight web frameworks (e.g., Flask), database technologies (e.g., MySQL), and APIs to support secure and scalable automation within the network ecosystem
  • Define and track measurable performance metrics (10%)

Requirements

  • Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent
  • Automation development using Python or similar scripting languages
  • API development or integration (e.g., Flask or lightweight web frameworks)
  • Workflow automation or ITSM integration (e.g., ServiceNow, JIRA)
  • Database scripting or data pipeline work (e.g., MySQL)
  • Exposure to telecom, VoIP, IMS, or large-scale network environments
  • At least 18 years of age
  • Legally authorized to work in the United States

What we offer

  • annual stock grant
  • employee stock purchase plan
  • 401(k)
  • free year-round money coaches
  • medical, dental and vision insurance
  • flexible spending account
  • paid time off and up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs
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