Engineer Senior Analyst

• Incident Management: Deep understanding of incident response, recovery processes, and engineering operations in enterprise environments & the related KPIs
• Automation: Champion automation initiatives to streamline operational tasks, improve efficiency, and reduce manual intervention. This includes scripting for automated health checks, alerting, and remediation
• Collaboration: Work closely with development, infrastructure, and business teams to ensure seamless communication and collaboration throughout the incident lifecycle. Participate in post-mortem analysis and contribute to continuous improvement efforts
• Ensure quality standards are being met within existing and planned frameworks
• A variety of engineering activities including the design, acquisition and development of hardware, software and network infrastructure in coordination with the Technology team

• Solid understanding of z/OS, MVS, and dataset management (including VSAM)
• Advanced proficiency in JCL for all aspects of batch processing and utility usage
• Strong COBOL programming and debugging skills, with experience in COBOL-DB2 program development
• Extensive experience with CICS (Customer Information Control System) for online application support, including transaction processing, region management, and debugging
• Core technical skills in operating systems (Linuz – Rhel), databases ( Oracle, Mongo DB), middleware/application layers ( websphere, ngnix, tomcat), message queues (IBM MQ, Kafka)
• Strong scripting and automation skills eg phython, shell scripting and experience in AI/ML will be an added advantage
• 6-10 YOE is a must have
• Experience working in Financial Services or a large complex and/or global environment
• Project Management experience
• Consistently demonstrates clear and concise written and verbal communication
• Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
• Demonstrated analytic/diagnostic skills
• Ability to work in a matrix environment and partner with virtual teams
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Proven track record of operational process change and improvement
• In-depth knowledge and practical experience with common IBM utilities like IDCAMS, SORT, and ICETOOL for data manipulation, file management, and reporting
• In-depth knowledge of DB2 for z/OS concepts, advanced SQL, and experience with DB2 utilities and basic performance analysis
• Experience with EZT (Easytrieve) for reporting and data manipulation
• Understanding and practical experience with z/OS APIs for integrating mainframe applications (e.g., RESTful services, JSON/XML)
• Operational expertise with NDM (Connect:Direct) for file transfers and IBM MQ for messaging, including troubleshooting
• Proven ability to resolve complex production incidents, perform root cause analysis, and adhere to change management processes
• Experience with mainframe monitoring tools (e.g., OMEGAMON, SYSVIEW) and advanced debugging across various mainframe components
• Strong ability to create and maintain technical documentation
• Bachelor’s degree/University degree or equivalent experience

Experience in AI/ML will be an added advantage