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Citi Logo Citi · IT - Administration

Engineer Senior Analyst

India, Chennai · Job Posted June 14, 2026
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Job Description

The CICS team is part of Citi's Global Mainframe Business Integration (BI) group within Enterprise Services. The technologies this team is involved with include the latest IBM CICS software and associated products such as CICS Configuration Manager, AbendAid, Intertest, CAFC, CBAC, etc. The CICS team interacts closely and collaborates with other teams in BI supporting MQ, WebSphere and z/OS. In CTI, we are focused on delivering the best for our clients, and we know to do this we need a talented team with diverse experiences, backgrounds, and skills. The Infrastructure Operations Engineer is responsible for building, maintaining, and supporting CICS regions and companion third party software. You will apply your technical knowledge and social skills to leverage our established set up and drive future improvements in the performance of our infrastructure platforms, ensuring we are increasing the quality and reliability of the platform while optimizing its capacity. We are seeking a true team member capable of mentoring less experienced coworkers while successfully coordinating with advanced experts inside and outside CICS.

Job Responsibility

  • Provide guidance and direction in area of infrastructure technology specialization to support platforms and sectors
  • Apply the discipline of engineering to deliver critical platform support and optimize platform/sector functionality
  • Fully understand, support, and define platform and areas supported to minimize risks and impact to customers
  • Review issues and escalations, as well as resolve production problems, ensuring that status and technical matters are reported to management in a timely manner
  • Utilize skillset to provide support, trouble-shooting and performance-tuning within technical domain
  • Support the creation and implementation of system improvements that will improve performance and reliability while maintaining controls

Requirements

  • At least seven years' experience installing, configuring, and supporting CICSPlex and CICS, AbendAid, Omegamon, an application code debugger like IBM Debug or Intertest, and familiarity with a dataset name management product like CAFC/DADS/CBAC
  • Multiple years of experience in your area of infrastructure technology specialization, preferably in a comparable technology and financial institutions organization
  • Work independently and are self-directed
  • Understand the importance of prioritization of your work
  • Skills and proficiency with MS PowerPoint, Excel, Access or other analytical tools
  • Bachelor's degree (Computer Science or Engineering degree preferred) or equivalent work experience

Nice to have

COBOL, z/OS Connect, and/or Ansible Tower knowledge is a plus

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