Engineer Senior Analyst, Citi

Citi

Location:
India, Chennai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Process Automation Services Engineering Lead Analyst position responsible for Infrastructure Architecture and Business enablement for platforms hosting Process Automation initiatives. The role involves enabling required architecture for Infrastructure and guidelines for business enablement on Windows Servers hosting Robotics Processing Automation (RPA)/Open Source/Xceptor, Linux Servers hosting applications such as Appian, Boardwalk and other certified products.

Job Responsibility:

Enable engineering initiatives of standardizing environment build & configuration processes
Enable Engineering Product certifications (Infrastructure, Configuration & Business enablement)
Infrastructures build & usage certifications for on-prem Windows/Linux infrastructure or containerized environment
Enabling Infrastructure improvement (Architecture, Usage, Monitoring & Alerting, Product features)
Infrastructure build & product configuration automation (using Ansible)
Driving productivity, recommending improvements, remediation and operational excellence using quality methodologies
Work closely with other Citi internal technology teams to ensure robustness, scalability, and global applicability of solutions
Work with project teams and developers to ensure compatibility with desktop and server platforms
Identify and proactively resolve issues that could impact system performance, reliability, and usability
Enable operations to resolve issues on Windows and Linux with Root Cause Analysis (RCA)
Automating team's manual work through scripting automation
Write Run Books/Knowledge Base articles and Confluence pages
Conduct effective workshops/training sessions
Risk & Compliance reviews of Vulnerabilities/EOVS
Standardize, modernize and optimize operational processes
Provide 24/7 coverage on rotational basis

Requirements:

7+ years of relevant experience in enabling on-prem Windows/Linux platform
Experience in troubleshooting/maintenance of applications on Windows/Linux servers or containerized open-shift or cloud infrastructure
Experience in enabling and maintaining products on Windows/Linux infrastructure with exposure to containerized open-shift or cloud infrastructure
Experience with automation or lo-code technologies (Automation Anywhere, Appian Boardwalk, or other automation technologies)
Expert hands on scripting experience with PowerShell, Python, Linux Scripting, Ansible, etc.
Experience is setting up Application Monitoring implementation (AppDynamics, Splunk, etc.)
Must have Linux app server (Apache, Tomcat, etc.) and Linux shell script/troubleshooting experience
Experience with the entire software development lifecycle (SDLC) and CI/CD pipeline tools
Hands-on experience with tools like ServiceNow and JIRA
Schedulers (Autosys, etc.)
IT Support based qualifications/training
Patch Management
ITIL certified
Scrum certified

Nice to have:

Experience working in Financial Services or a large complex and/or global environment
Analytical/diagnostic thinking and experience with data analysis tools and methodologies

Additional Information:

Job Posted:
September 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Engineer Senior Analyst