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Enphase Energy Logo Enphase Energy · IT - Administration

Engineer II, Technical Support - Spanish

India, Bangalore Employment contract · Job Posted May 04, 2026
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Job Description

To give our customer the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables.

Job Responsibility

  • Answer inbound Emails /Chats / Phone calls from Enphase customers during assigned hours in SPANISH
  • Be open to work on weekends and night shifts
  • Conduct remote troubleshooting of Enphase products
  • Troubleshoot, approve, and execute warranty claims
  • Provide pre-sales information about Enphase products
  • Assist with the activation of new Enphase sites as needed
  • Document all activity in a central CRM/Help Desk software platform
  • Coordinate with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database
  • Assist other team-members with troubleshooting and/or administrative tasks as needed
  • Follow departmental conventions and procedures
  • Participate in ongoing training/education of industry standards and Enphase product-specific information
  • Professionally represent Enphase via all communications mediums
  • Abide by all company policies and standards of conduct contained in the Enphase Energy employee-manual
  • Perform other duties as assigned

Requirements

  • Should be a Graduate – B.E/B.Tech/BCA/ BSC IT and Min C1 Certification in Spanish
  • Should have scored 60% and above in 10th, 12th, and Graduation. Applicant with lower than 60% scores in 10th,12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position
  • Should have a minimum of 2-year experience supporting customer in Tech Support or Customer Support role. Freshers will not be considered for the role
  • Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers
  • Strong verbal and written communications skills
  • Computer literate (PC skills essential, Mac OS desirable)
  • General understanding electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable

Nice to have

  • BE Electrical
  • Exposure to solar/PV-related environments
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