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To give our customer the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables.
Job Responsibility:
Answer inbound Emails /Chats / Phone calls from Enphase customers during assigned hours in SPANISH
Be open to work on weekends and night shifts
Conduct remote troubleshooting of Enphase products
Troubleshoot, approve, and execute warranty claims
Provide pre-sales information about Enphase products
Assist with the activation of new Enphase sites as needed
Document all activity in a central CRM/Help Desk software platform
Coordinate with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database
Assist other team-members with troubleshooting and/or administrative tasks as needed
Follow departmental conventions and procedures
Participate in ongoing training/education of industry standards and Enphase product-specific information
Professionally represent Enphase via all communications mediums
Abide by all company policies and standards of conduct contained in the Enphase Energy employee-manual
Perform other duties as assigned
Requirements:
Should be a Graduate – B.E/B.Tech/BCA/ BSC IT and Min C1 Certification in Spanish
Should have scored 60% and above in 10th, 12th, and Graduation. Applicant with lower than 60% scores in 10th,12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position
Should have a minimum of 2-year experience supporting customer in Tech Support or Customer Support role. Freshers will not be considered for the role
Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers
Strong verbal and written communications skills
Computer literate (PC skills essential, Mac OS desirable)
General understanding electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable