Engineer, Customer Engineering & Escalations: Alletra-MP, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

95100.00 - 181500.00 USD / Year

Save Job

Apply Position

Job Description:

This is a Global 24/7 customer escalation Team for HPE storage arrays. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

Job Responsibility:

Responsible for storage array firmware / software configuration, performance, troubleshooting, debugging, fixing (code design and development)
Responsible for finding solutions to complex software and product design / test problems
Responsible for reviews of design and code developed by team
Responsible for understanding and preparing product requirements (Software requirement specification)
Responsible for analyzing and proposing solutions to customer issues
Responsible to interface the customer issues related to the product, and to handle them to adhere with SLA requirements
Reviews and evaluates designs and project activities for compliance with systems design and development guidelines and standards
provides tangible feedback to improve product quality and mitigate failure risk
Develops relationships with internal and external development partners on software systems design and development
Collaborates with peers, senior engineers, technicians and external design partners
Committed and enthusiastic team player with a strong desire to collaborate in an interdependent team setting

Requirements:

Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
Typically 2-4 years experience
Embedded system programming in one of the following areas: Servers, Storage or Networking
Experience in overall architecture of firmware and interaction with hardware designs for products and solutions
Demonstrable workable knowledge on system programming and debug skills in C / C++ / and scripting languages
Linux Kernel programming, device driver experience, multi-threaded programming
Working knowledge of FC, SCSI, iSCSI and FCoE protocols
Ability to work in team environment utilizing collaboration skills
Strong written and verbal communication skills
Ability to get up to speed with current product architecture quickly
Analytical and problem-solving skills

Nice to have:

Cloud Architectures
Cross Domain Knowledge
Design Thinking
Development Fundamentals
DevOps
Distributed Computing
Microservices Fluency
Full Stack Development
Security-First Mindset
Solutions Design
Testing & Automation
User Experience (UX)

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
July 09, 2025

Expiration:
October 27, 2025

Employment Type:

Fulltime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Engineer, Customer Engineering & Escalations: Alletra-MP