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Engineer Coordinator

United Kingdom, Ashford 26000.00 - 28000.00 GBP / Year · Job Posted October 20, 2025
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Job Description

Organised and customer-oriented individual to provide exceptional customer service as the first point of contact. Friendly and professional approach to ensure customers feel valued and their queries are addressed promptly.

Job Responsibility

  • Arrange all call outs and maintenance visits for 12 Engineers across the UK
  • Provide customers with a competent and accessible first point of contact
  • Ensure that customers are kept informed of service progress
  • Providing RAMS
  • Working with client portals and completing client forms eg PQQ's
  • Liaise with technical support in relation to faults
  • Liaise with engineers on day-to-day jobs progress
  • Passing invoice requests to accounts
  • Reporting at weekly service meeting
  • Providing holiday cover for Service and Stock Co-ordinator
  • Ad hoc project work as required
  • Use of company systems as required (Accounts and Project Management)

Requirements

  • Experience scheduling Engineers
  • Excellent Geographical knowledge of the UK
  • Excellent telephone manner
  • Competent IT user - experience of MS Office and Sage 50 desirable

Nice to have

Experience of MS Office and Sage 50

What we offer

  • Modern offices
  • 25 days annual leave plus a day off for your Birthday
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