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Responsible for participating as an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams. Has in-depth experience, knowledge and skills in own discipline. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.
Job Responsibility
Act as the primary Incident Manager for medium to high severity incidents
Own end-to-end incident lifecycle management
Drive incident bridges
Ensure accurate and high-quality incident documentation
Provide timely, clear, and consistent communications to stakeholders during active incidents
Coordinate post-incident activities
Partner with Application operations teams
Monitor operational KPIs
Serve as an escalation point for incident process gaps
Contribute to process improvements
Ability to handle multiple concurrent incidents in a 24x7 operations environment with minimal supervision
Requirements
Bachelor's Degree
5-7 Years relevant work experience
Nice to have
Data Operations
hands-on with any IOP / INC related automations
What we offer
Medical, prescription, vision, and dental insurance for eligible employees
401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay
Paid time off including eight observed company holidays and flex time
Exclusive perks + discounts, including tuition assistance, commuter benefits and more