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We are seeking an individual to support 2nd Line Operations for OSS provisioning systems in a multi-vendor environment. The role involves ensuring service continuity, resolving complex incidents, and improving automation and monitoring for OSS applications. The successful candidate will collaborate across technical teams, engage with external partners, and support the introduction of new systems and technologies.
Job Responsibility:
Administer and optimise provisioning and monitoring platforms, as well as critical OSS applications
Conduct advanced troubleshooting, root cause analysis, and implement lasting corrective actions
Develop and maintain automated monitoring tools and incident detection systems
Deliver process improvements, configuration management, and technical input for projects
Provide technical guidance and mentorship to colleagues within the team
Collaborate with third-party vendors for complex issue resolution
Engage with technical teams, NOC engineers, and Service Delivery teams, applying ITIL-aligned practices for Incident, Problem, and Change Management
Manage ticketing systems, escalation flows, and operational documentation
Ensure proactive monitoring, reporting, and clear communication to maintain service levels
Requirements:
Skilled in creating and maintaining technical documentation and operational procedures
Experienced with Linux OS, application/database administration, and telecom protocols
Proficient in programming/scripting (e.g., Python, Bash)
Experienced with containerisation (Docker, Kubernetes) and virtualisation (VMware vSphere/ESX, Microsoft Azure)
Possessing advanced Oracle database knowledge and troubleshooting capabilities
Familiar with automation and digitisation initiatives in network operations
Fluent in English with strong communication and collaboration skills
Educated to university level in Electronics, Telecommunications, IT, or Computer Science
With minimum three years of experience in server/application operations and Linux/database environments
What we offer:
Hybrid way of working: 2 days per week/ 8 per month
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off
Special Paternal Program - 4 months of paid paternity leave