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Engineer 2nd line - OSS

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Vodafone

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Location:
Romania , Bucuresti

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking an experienced professional to lead 2nd Line Operations for OSS provisioning systems within a complex, multi-vendor environment. The individual will ensure continuous, high-quality service delivery for OSS applications by applying advanced troubleshooting, automation, monitoring, and process optimisation practices. This role involves close collaboration with cross-functional teams, integration and configuration of new platforms, and driving improvements across operational processes and technology stacks.

Job Responsibility:

  • Administer and optimise provisioning and monitoring platforms, including critical OSS applications
  • Lead deep-dive troubleshooting, perform root cause analysis, and implement lasting corrective actions
  • Develop and maintain automated monitoring and incident detection solutions to support proactive operations
  • Support configuration management activities and contribute to technical project implementation
  • Mentor junior team members, providing technical guidance and knowledge sharing
  • Collaborate with 3rd party vendors to resolve complex or escalated technical issues
  • Work closely with NOC engineers and other Service Delivery teams to ensure effective coordination
  • Apply Incident, Problem, and Change Management processes (INM, PRM, SRM) in line with operational standards
  • Utilise ticket management systems and automated routing tools effectively
  • Maintain accurate and compliant operational documentation, including KEDB, inventories, operational guides, and workarounds
  • Ensure strong communication flow, effective escalation, and adherence to SLAs through proactive monitoring and reporting

Requirements:

  • Experienced in developing and maintaining technical documentation and operational procedures
  • Skilled in Linux OS administration, application and database support, and telecom-related protocols
  • Proficient in one or more scripting/programming languages such as Python or Bash
  • Hands-on exposure to containerisation technologies such as Docker or Kubernetes
  • Strong understanding of virtualisation platforms including VMware vSphere/ESX or Microsoft Azure
  • Advanced knowledge of Oracle database administration and troubleshooting
  • Familiar with automation and digitalisation techniques in network operations
  • Fluent in English with strong communication and collaboration abilities
  • Aligned with ITIL practices, including role/access management, security controls, change and release processes, and documentation maintenance
  • Holds a university degree in Electronics, Telecommunications, IT, or Computer Science
  • Has a minimum of 3 years’ experience in server/application operations and maintenance, and 3+ years in Linux and database operations
What we offer:
  • Hybrid way of working: 2 days per week/ 8 per month
  • Medical and dental services
  • Life and hospitalization insurance
  • Dedicated employee phone subscription
  • Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off
  • Special Paternal Program - 4 months of paid paternity leave

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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