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We are seeking an experienced professional to lead 2nd Line Operations for OSS provisioning systems within a complex, multi-vendor environment. The individual will ensure continuous, high-quality service delivery for OSS applications by applying advanced troubleshooting, automation, monitoring, and process optimisation practices. This role involves close collaboration with cross-functional teams, integration and configuration of new platforms, and driving improvements across operational processes and technology stacks.
Job Responsibility:
Administer and optimise provisioning and monitoring platforms, including critical OSS applications
Lead deep-dive troubleshooting, perform root cause analysis, and implement lasting corrective actions
Develop and maintain automated monitoring and incident detection solutions to support proactive operations
Support configuration management activities and contribute to technical project implementation
Mentor junior team members, providing technical guidance and knowledge sharing
Collaborate with 3rd party vendors to resolve complex or escalated technical issues
Work closely with NOC engineers and other Service Delivery teams to ensure effective coordination
Apply Incident, Problem, and Change Management processes (INM, PRM, SRM) in line with operational standards
Utilise ticket management systems and automated routing tools effectively
Maintain accurate and compliant operational documentation, including KEDB, inventories, operational guides, and workarounds
Ensure strong communication flow, effective escalation, and adherence to SLAs through proactive monitoring and reporting
Requirements:
Experienced in developing and maintaining technical documentation and operational procedures
Skilled in Linux OS administration, application and database support, and telecom-related protocols
Proficient in one or more scripting/programming languages such as Python or Bash
Hands-on exposure to containerisation technologies such as Docker or Kubernetes
Strong understanding of virtualisation platforms including VMware vSphere/ESX or Microsoft Azure
Advanced knowledge of Oracle database administration and troubleshooting
Familiar with automation and digitalisation techniques in network operations
Fluent in English with strong communication and collaboration abilities
Aligned with ITIL practices, including role/access management, security controls, change and release processes, and documentation maintenance
Holds a university degree in Electronics, Telecommunications, IT, or Computer Science
Has a minimum of 3 years’ experience in server/application operations and maintenance, and 3+ years in Linux and database operations
What we offer:
Hybrid way of working: 2 days per week/ 8 per month
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off
Special Paternal Program - 4 months of paid paternity leave