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We are seeking an OSS Provisioning Systems Operations Specialist to support 2nd Line Operations for OSS provisioning and monitoring systems in a multi-vendor environment. This role focuses on preventive and corrective troubleshooting, ensuring service quality and continuity for OSS applications. You will collaborate with Engineering and 1st Line Operations to develop procedures for alarm analysis and fault elimination, while assisting with data configuration, software rollout, and integration activities.
Job Responsibility:
Administer provisioning and monitoring platforms, including critical OSS applications
Troubleshoot faults and implement corrective actions, engaging with third-party support when required
Perform daily monitoring and health checks, contributing to incident detection and system optimisation
Participate in projects, process improvements, and configuration verification activities
Interact with technical staff, NOC engineers, and Service Delivery teams to ensure smooth operations
Apply strong knowledge of Incident, Problem, and Change Management processes (INM, PRM, SRM)
Confidently handle ticket systems and auto-routing for efficient issue resolution
Requirements:
Ability to create technical instructions and provide 2nd level support for OSS applications
Solid knowledge of Linux OS, application/database administration, and telecom protocols
Experience in service request fulfilment and system/software rollouts
Exposure to virtualisation technologies such as VMware vSphere/ESX and Microsoft Azure
Strong teamwork orientation and proficiency in English (spoken and written)
Familiarity with ITIL-aligned operational practices, including role/access management, security compliance, and accurate documentation (KEDB, inventories, operational guides)
University degree in Electronics, Telecommunications, IT, or Computer Science
Minimum 1 year of experience in server/application operations and maintenance, and Linux OS/database operations
Willingness to learn programming or scripting languages (experience is a plus)
What we offer:
Hybrid way of working: 2 days per week/ 8 per month
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education
You get to work with tried and trusted web-technology
23 days off
Special Paternal Program - 4 months of paid paternity leave