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Engineer 2 - Service Assurance

India, Chennai · Job Posted March 03, 2026
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Job Description

Responsible for working escalated managed service customer trouble tickets, troubleshooting operations issues and providing technical solutions to operational problems. This is a customer facing position that requires a unique skillset of being highly technical, while delivering a great customer experience. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Works with moderate guidance in own area of knowledge.

Job Responsibility

  • Manage escalated tickets from Tier 1/2 and install groups
  • Act as an escalation point for managed services customers
  • Interface with off-net carriers to drive escalated issues
  • Perform adjustments to customer networks as needed or upon request
  • Ensure that customer configurations across multiple platforms are kept up to date
  • Maintain and create technical documentation of processes and procedures used throughout normal operations
  • Acts as a knowledge resource to the Tier 1/2 and install teams
  • Regular, consistent and punctual attendance
  • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
  • Other duties and responsibilities as assigned

Requirements

  • Bachelor's Degree
  • 2-5 Years relevant work experience

What we offer

  • Medical, prescription, vision, and dental insurance for eligible employees
  • 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay
  • Paid time off including eight observed company holidays and flex time
  • Exclusive perks + discounts, including tuition assistance, commuter benefits and more

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