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Ericsson Logo Ericsson · IT - Administration

Engineer- IP

India, Noida · Job Posted February 17, 2026
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Job Description

This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers, switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases.

Job Responsibility

  • Actively Supervising of ITSM Ticket queues to maintain MTTR
  • Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA)
  • First point of contact for support of any alarm/event/KPI related issues
  • Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.)
  • Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA)
  • Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function
  • Node health checks and backups & trouble-shoot the deviation identified
  • Sharing details for MIR & CSR to respective teams
  • End to End Network Understanding

Requirements

  • Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, Segment Routing
  • Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP
  • Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces)
  • Product/Vendor knowledge on CISCO (mandatory) & Ericsson
  • Good Communication & trouble-shooting skills
  • 3-7 years of relevant in IP Domain
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