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Engineer- Customer Support

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ARK Infosolutions Pvt. Ltd.

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Location:
India , Bangalore

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking a highly motivated and experienced 3D Printer Technical Application cum Support Engineer to join our dynamic team at ARK Infosolutions. The ideal candidate will have a strong background in additive manufacturing, hands-on experience with Formlabs SLA printers and/or Intech Additive Metal 3D Printers, and the ability to handle both pre-sales and post-sales technical support functions.

Job Responsibility:

  • Demonstrate 3D printers (Formlabs & Intech) to potential clients with detailed technical knowledge
  • Conduct application studies, sample part printing, and benchmarking for customer requirements
  • Collaborate with sales and application teams to provide suitable 3D printing solutions
  • Assist clients in material selection and process parameters for various applications
  • Install and configure Formlabs (SLA) and Intech (Metal 3D) printers at client sites
  • Conduct comprehensive training for end-users on hardware, software (PreForm, Magics, etc.), and post-processing
  • Ensure seamless onboarding for new customers
  • Provide timely technical assistance for troubleshooting hardware/software issues
  • Perform routine maintenance, calibration, and servicing of 3D printers
  • Coordinate with OEMs (Formlabs, Intech) for escalated technical issues and firmware/software updates
  • Maintain service logs and customer support records
  • Create and maintain technical documentation, service reports, and application case studies
  • Report product feedback to the internal product management team for improvements
  • Participate in exhibitions, workshops, and customer events as a technical representative
  • Deliver presentations and hands-on demos to promote brand awareness

Requirements:

  • Bachelor's Degree/Diploma in Mechanical Engineering, Mechatronics, or a related field
  • Minimum 3 years of experience in additive manufacturing or 3D printer support roles
  • Strong hands-on experience with Formlabs (SLA) printers and Intech metal printers is preferred
  • Proficiency in slicing software (e.g., PreForm, Magics, Cura) and CAD tools (SolidWorks, AutoCAD, etc.)
  • Understanding of SLA, SLS, DMLS/SLM technologies, and post-processing workflows
  • Excellent problem-solving, communication, and customer-handling skills
  • Willingness to travel for installations, training, and support

Nice to have:

  • Certified Additive Manufacturing Professional (CAM-P)
  • OEM Certifications from Formlabs or Intech (if any)
What we offer:
  • Exposure to cutting-edge 3D printing technologies
  • Training and certification opportunities with global OEMs
  • Dynamic and collaborative work environment
  • Competitive salary and growth opportunities

Additional Information:

Job Posted:
January 02, 2026

Employment Type:
Fulltime
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