CrawlJobs Logo
ARK Infosolutions Pvt. Ltd. Logo ARK Infosolutions Pvt. Ltd. · IT - Software Development

Engineer- Customer Support

India, Bangalore · Job Posted January 02, 2026
Apply Position
Job Link Share

Job Description

We are seeking a highly motivated and experienced 3D Printer Technical Application cum Support Engineer to join our dynamic team at ARK Infosolutions. The ideal candidate will have a strong background in additive manufacturing, hands-on experience with Formlabs SLA printers and/or Intech Additive Metal 3D Printers, and the ability to handle both pre-sales and post-sales technical support functions.

Job Responsibility

  • Demonstrate 3D printers (Formlabs & Intech) to potential clients with detailed technical knowledge
  • Conduct application studies, sample part printing, and benchmarking for customer requirements
  • Collaborate with sales and application teams to provide suitable 3D printing solutions
  • Assist clients in material selection and process parameters for various applications
  • Install and configure Formlabs (SLA) and Intech (Metal 3D) printers at client sites
  • Conduct comprehensive training for end-users on hardware, software (PreForm, Magics, etc.), and post-processing
  • Ensure seamless onboarding for new customers
  • Provide timely technical assistance for troubleshooting hardware/software issues
  • Perform routine maintenance, calibration, and servicing of 3D printers
  • Coordinate with OEMs (Formlabs, Intech) for escalated technical issues and firmware/software updates
  • Maintain service logs and customer support records
  • Create and maintain technical documentation, service reports, and application case studies
  • Report product feedback to the internal product management team for improvements
  • Participate in exhibitions, workshops, and customer events as a technical representative
  • Deliver presentations and hands-on demos to promote brand awareness

Requirements

  • Bachelor's Degree/Diploma in Mechanical Engineering, Mechatronics, or a related field
  • Minimum 3 years of experience in additive manufacturing or 3D printer support roles
  • Strong hands-on experience with Formlabs (SLA) printers and Intech metal printers is preferred
  • Proficiency in slicing software (e.g., PreForm, Magics, Cura) and CAD tools (SolidWorks, AutoCAD, etc.)
  • Understanding of SLA, SLS, DMLS/SLM technologies, and post-processing workflows
  • Excellent problem-solving, communication, and customer-handling skills
  • Willingness to travel for installations, training, and support

Nice to have

  • Certified Additive Manufacturing Professional (CAM-P)
  • OEM Certifications from Formlabs or Intech (if any)

What we offer

  • Exposure to cutting-edge 3D printing technologies
  • Training and certification opportunities with global OEMs
  • Dynamic and collaborative work environment
  • Competitive salary and growth opportunities
ARK Infosolutions Pvt. Ltd. - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Engineer- Customer Support

8 matching positions

Engineer- Customer Support

We are looking for an intern to support customer engagement and basic technical ...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
arkinfo.in Logo
ARK Infosolutions Pvt. Ltd.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Basic understanding of Chaos as a brand and visualization tools such as V-Ray or Enscape
  • Good communication and problem-solving skills
  • Interest in AI tools and knowledge base development
  • Ability to interact with users and document information clearly
  • Candidate must bring their own laptop
Job Responsibility
Job Responsibility
  • Handle basic customer support tickets and assist users with initial queries related to Chaos tools
  • Coordinate with users to gather project insights and experiences and convert them into case studies and blog content
  • Assist in developing AI-enabled FAQ resources and knowledge base content for common user queries
  • Support creation of short help videos and documentation for frequently asked product questions
  • Maintain records of customer interactions and support responses
  • Fulltime
Read More
Arrow Right
New

Customer Support Engineer

We are looking to hire a Customer Support Engineer, who will provide front-line ...
Location
Location
Spain , Barcelona
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum 3 years experience in Technical Support or a position of a similar nature in a software company. Capable of understanding the technical aspects of a complex system.
  • Strong technical troubleshooting skills and problem-solving.
  • Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
  • Must have excellent communication skills and a passion for providing world-class service.
  • Experience in directly supporting enterprise-level customers.
  • Ability and desire to learn products and technologies.
  • Must be able to work independently as well as with others, as part of a domestic and international team.
  • Proven experience with Microsoft and Unix operating systems.
  • Excellent time management, decision-making, prioritization, and organization skills.
  • All communication, internal and external, requires a high level of English.
Job Responsibility
Job Responsibility
  • Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
  • Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
  • Document all technical inquiries.
  • Develop and review content for knowledge sharing for both internal purposes and customer-facing platforms.
  • Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.
  • Participate in on-call rotation to provide 24/7 support for CyberArk's customers
  • Work directly with R&D teams
  • Fulltime
Read More
Arrow Right
New

Customer Support Engineer II

The Customer Support Engineer I is responsible for providing outstanding technic...
Location
Location
South Africa , Johannesburg
Salary
Salary:
Not provided
nintex.com Logo
Nintex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Microsoft certification in cloud technologies
  • Experience in administration of Microsoft SharePoint
  • Demonstrable experience in (HTML, CSS, REST, JAVA, .NET)
  • Knowledge of Microsoft web server and development products (i.e. Visual Studio, IIS and IIS plugins)
  • Experience in planning or setting up infrastructure – Active Directory, load balancing and packet capture analysis
  • Experience with salesforce as a user, power user or administrator
  • Prior experience supporting applications that integrate with Salesforce
  • SQL developer experience – understand stored procedure, database design
  • Experience with network diagnostics and troubleshooting
Job Responsibility
Job Responsibility
  • Using the company CRM, Phone or Chat, interact with external customers and partners to resolve all technical issues with Nintex’s products and environments where Nintex products are deployed
  • The role is required to use company and third-party training sites to grow knowledge and stay at the forefront of software technology stacks used by Nintex and its customers and become a subject matter expert
  • The customers must be the central focal point in all interactions, and the role will act as the voice of the customer in all interactions ensuring all defined SLA’s are adhered to ensure their continued success
  • In this role you must “know your customer”, be able to identify the customer’s technical ability, and customize messaging to ensure the customer has a clear understanding of what is being conveyed to them
  • The role will anticipate follow-up questions and provide additional documentation to proactively answer ancillary questions or future issues
  • Use company virtual machines and tools to replicate complex customer scenarios, confirm whether behavior is unique to Nintex and document all results into defined Nintex department
  • On completion of all cases, the role will participate in knowledge base creation for internal and external consumption to reduce future in-bound case volume and same case issues
  • The role will take part in all team meetings sharing ideas and knowledge to grow the effectiveness of the overall global support department
  • The role must take equal ownership of periodic out of hours on call availability
What we offer
What we offer
  • Global Gratitude and Recharge Days
  • Flexible, paid time off policy
  • Employee wellness programs and counseling resources
  • Meaningful peer recognition and awards
  • Paid parental leave
  • Invention/patenting assistance
  • Community impact, paid volunteer time, and opportunities
  • Intercultural learning and celebration
  • Multiple tools through which to learn and grow, and an incredible global community
  • Fulltime
Read More
Arrow Right

Customer Support Engineer

Install equipment at customer's locations, including equipment with new features...
Location
Location
China , Hefei
Salary
Salary:
Not provided
asml.com Logo
ASML
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS degree in an engineering field or equivalent experience
  • mechanical aptitude
  • knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software
  • knowledge of safety procedures
  • sufficient oral and written English level
  • off line analysis capability
  • analysis techniques and tools
  • analyzing capability
  • open-minded and communication skills
  • passionate and willing to learn
Job Responsibility
Job Responsibility
  • Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test
  • analyze applicability, accuracy and adherence to design specifications
  • recommend design changes or substitution of materials when appropriate
  • evaluate and diagnose problems and make appropriate repairs
  • work with co-workers, customer & field support in isolating and solving problems
  • maintain and optimize equipment on a daily basis to enhance functionality and prevent problems
  • train customers in use and routine maintenance of equipment
  • answer customer questions and assist customers in a professional manner
  • act as a resource for users on routine malfunctions
  • advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures
  • Fulltime
Read More
Arrow Right

Customer Support Engineer

Location
Location
Israel , Migdal HaEmek
Salary
Salary:
Not provided
asml.com Logo
ASML
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Mechatronics is preferred.
  • Proven interest and/or experience in hands-on technical work, either in a professional environment or during education.
  • Strong customer focus and commitment to customer satisfaction.
  • Experience working according to strict procedures within defined timelines.
  • Demonstrated experience with computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
  • Ability to complete assignments with attention to detail and a high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads.
  • Ability to establish and maintain cooperative working relationships with both co-workers and customers.
Job Responsibility
Job Responsibility
  • Evaluate and diagnose problems and make appropriate repairs, working closely with co-workers, customers, and technical support to isolate and solve issues.
  • Monitor, maintain, and optimize equipment on a daily basis to enhance functionality and prevent problems.
  • Advise users on appropriate actions to correct malfunctions in a timely manner.
  • Train customers in the use and routine maintenance of equipment and answer customer questions in a professional manner.
  • Perform administrative and coordination duties, including procedure changes, pass-downs, work orders, and field service, system problem, and monthly reports.
  • Independently and accurately prepare written technical reports.
  • Provide appropriate support and assistance to less experienced ASML personnel when required.
  • Assist installation teams at customer locations, including new equipment installations, upgrades, and system relocations on multiple platforms.
  • Fulltime
Read More
Arrow Right

Customer Support Engineer II

The Customer Support Engineer II is responsible for providing outstanding techni...
Location
Location
South Africa , Johannesburg
Salary
Salary:
Not provided
nintex.com Logo
Nintex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s in business, computer science or related field
  • Experience with K2 is highly desirable
  • At least 3 years in a customer support role that involved technical troubleshooting, ideally a third party enterprise application (NB: not helpdesk!)
  • Experience and knowledge of Microsoft server environments (Windows admin, virtualisation, AD/AAD/Entra, network, load balancing, etc)
  • Experience and knowledge of SQL databases and administration
  • Experience administering and troubleshooting Sharepoint, either on-premise or online
  • Experience using or supporting a workflow product, especially in an on-premise environment e.g. Power Automate, IBM BAW, Oracle BPM
  • Experience with authentication technologies e.g. Web services, OAuth, SCIM, etc
  • Any form of application development experience is a bonus
Job Responsibility
Job Responsibility
  • Using the company CRM, Phone or Chat, interact with external customers and partners to resolve all technical issues with Nintex’s products and environments where Nintex products are deployed
  • The role will be an internal escalation point before a case is moved to development including the ability to identify the customer impact, the customer base impact, and how to prioritize
  • Perform complex troubleshooting for the product the role supports including, but not limited to
  • advanced SharePoint configuration, Network Load Balancing, Managed Services Configuration, SQL database layout, code review / scripting, and solution advice and queries
  • Use company and third-party training sites to grow your own knowledge and stay at the forefront of software technology stacks used by Nintex and its customers and become a subject matter expert
  • The customers must be the central focal point in all interactions, and you will act as the voice of the customer in all interactions ensuring all defined SLA’s are adhered to ensure their continued success
  • Know your customer, be able to identify the customer’s technical ability, and customize messaging to ensure the customer has a clear understanding of what is being conveyed to them
  • Anticipate follow-up questions and provide additional documentation to proactively answer ancillary questions or future issues
  • Be accountable for managing cases for key enterprise customers
  • Use company virtual machines and tools to replicate complex customer scenarios, confirm whether behavior is unique to Nintex and document all results into defined Nintex department
What we offer
What we offer
  • Global Gratitude and Recharge Days
  • Flexible, paid time off policy
  • Employee wellness programs and counseling resources
  • Meaningful peer recognition and awards
  • Paid parental leave
  • Invention/patenting assistance
  • Community impact, paid volunteer time, and opportunities
  • Intercultural learning and celebration
  • Multiple tools through which to learn and grow, and an incredible global community
  • Fulltime
Read More
Arrow Right

Customer Support Engineer

Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or...
Location
Location
China , Shenzhen
Salary
Salary:
Not provided
asml.com Logo
ASML
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent written and verbal communications skills
  • Ability to analyze data and report problems, to complete accurate, comprehensive service reports, and to communicate technical issues to other technical staff
  • Ability to collect, translate, and analyze data and take action based on effectively report problems though written and/or graphical representation of data (detailed Post-Mortem Chronological Abstracts, trending analysis, failure statistics, etc.)
  • Strong customer service skills, with a solid foundation in and an understanding of the importance of relationship building
  • Advanced level of technical knowledge of electronics
  • Ability to facilitate resolution of technical challenges
  • Ability to apply advanced knowledge of installation, maintenance/repair, and troubleshooting at both the module and system level
  • Ability to read and analyze opto-mechanical and electronic schematics
  • Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus)
  • oral and written English language skills highly recommended
Job Responsibility
Job Responsibility
  • Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site
  • Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites
  • Regularly provides assistance, guidance, leadership, and technical assistance to junior or less experienced field service engineers
  • may serve as site leader for customer
  • Maintains and manages an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer
  • Assists customers in the receipt, installation, and testing of company equipment
  • Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities
  • Provides service education to customer's service and operations staff
  • Ensures that parts are available and as specified for service requirements
  • Maintains appropriate tools are on hand and as required
  • Fulltime
Read More
Arrow Right

Customer Support Engineer

At Paymentology, we're redefining what's possible in the payments space. As the ...
Location
Location
Salary
Salary:
Not provided
paymentology.com Logo
Paymentology
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Working knowledge of SQL and PostgreSQL, Linux and command line environments, APIs and tools such as Postman, AWS, logging tools such as DataDog, and modern AI tools
  • Ability to analyse logs, metrics, and system behaviour to diagnose issues effectively
  • Strong structured troubleshooting approach with the ability to work through incomplete or ambiguous information
  • Excellent analytical thinking and attention to detail
  • Strong written and spoken English with the ability to communicate clearly to both technical and non-technical audiences
  • 2–4 years of experience in technical support, application support, NOC, or similar roles
  • Experience working in a shift-based or 24/7 support environment preferred
  • Experience in banking, fintech, or card processing environments
Job Responsibility
Job Responsibility
  • Monitor alerts, queues, and systems to ensure platform stability
  • Handle customer tickets and incidents in line with SLAs
  • Execute standard procedures while ensuring accuracy and consistency in ticket handling
  • Troubleshoot issues beyond documented procedures using logs, metrics, databases, and system tools
  • Identify root causes for recurring or unclear issues and contribute to long-term fixes
  • Escalate effectively with structured analysis and supporting data
  • Leverage AI tools to enhance troubleshooting and reduce repetitive work
  • Participate in incident management for low to medium severity issues
  • Support senior engineers during high-severity incidents through investigation and diagnostics
  • Improve time-to-resolution through effective triage and contextual analysis
  • Fulltime
Read More
Arrow Right