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Join a supportive UK-based remote team as a Junior SME, where you'll work with EngageOne Designer to create dynamic customer communications. This role requires hands-on experience with document composition tools, HTML, and CSS. You'll manage workflows in JIRA, execute test cases, and contribute to documentation. A Bachelor's degree in Computer Science or Graphic Design is required. Enjoy flexible work options and a collaborative culture.
Job Responsibility:
Be hands-on with EngageOne Designer, building and maintaining dynamic customer communications within the utilities space that meet precise business and technical specs
Design correspondence templates and implement them in production-ready formats
Ensure everything is scalable, standards-compliant, and delivered on time
Execute robust test cases using varied data sets to validate both logic and layout
Manage and update pre-process scripts and EngageOne configuration files
Package releases for deployment across UAT and production environments
Contribute to and maintain functional specs and internal technical docs
Design and implement email templates that meet branding and delivery standards
Manage workflow in JIRA Cloud, following agile processes, logging updates clearly, and keeping stakeholders informed
Troubleshoot and resolve bugs or live issues efficiently
Requirements:
Bachelor's degree in Computer Science or Graphic Design
Hands-on experience with EngageOne Designer or similar document composition tools
Some exposure to graphic design software
Experience managing and updating configuration files or batch scripts
Understanding of how to work with structured input data (e.g., pipe-delimited formats)
Solid grasp of programming concepts and Agile methodologies
Familiarity with the fundamentals of HTML and CSS
Confidence using Microsoft Office tools (Teams, Word, Excel)
Self-starter who takes initiative, communicates clearly, and manages workload with precision
Strong problem-solving skills, logical thinking, and a sharp eye for detail
Comfortable working under pressure and delivering high-quality work to tight deadlines
What we offer:
Flexible work options
Supportive and collaborative culture
Tailored benefits that support physical, emotional, and financial wellbeing
Continuous growth and development opportunities
Inclusive work environment with Inclusion Networks (Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network, Parent Network)