Engagement, Partnerships & Communications Manager

• Source and deliver end-to-end partnerships with creators, agencies, sports clubs, charities, and community organisations
• Develop high-profile collaborations that increase donations and visibility
• Identify and onboard new customers from other platforms and create impactful fundraising challenges
• Work with local and global communication leads to design and implement earned and owned media strategies in Australia
• Amplify fundraiser stories, trends, and movements across media channels
• Track industry trends and introduce new product offerings to the local market in innovative ways
• Design scalable customer success and coaching strategies to drive engagement and fundraiser quality
• Lead outreach to re-engage past customers and support timely, seasonal, and event-driven campaigns
• Serve as the main point of contact between Australian and global product teams
• Recommend localisation strategies and provide internal feedback to inform continuous product improvements
• Lead international GTM strategies for new products and oversee regional product launches
• Create outreach materials, presentations, and webinars to support Customer Success and GTM teams
• Respond proactively to crises and viral news by engaging key stakeholders and influencers
• Encourage fundraiser creation, sharing, and donations to support urgent relief efforts
• Manage escalating stories to maximize impact and visibility
• Drive ideation and strategic outreach for new campaigns and collaborations
• Delegate campaign tasks, oversee execution, and collaborate cross-functionally to deliver innovative strategies

• 5+ years of experience in partnership, engagement and/or communications focused roles requiring autonomy, strategic thinking, and results-driven execution
• Experience building and nurturing strategic partnerships with charities, community organisations, creators, and corporate partners
• Experience amplifying campaigns, driving engagement, and increasing donations through collaborative, high-impact initiatives
• Thrive in fast-paced environments and consistently strive to improve outcomes
• A self-starter who takes extreme ownership of projects, partnerships, and initiatives
• Experience working closely with product teams to understand customer needs and tailor solutions that deliver measurable results
• Communicate clearly and persuasively for diverse audiences, both internal and external
• Experience playing a central role in shaping initiatives with tangible impact
• Ideally have knowledge of Australia’s fundraising and philanthropy landscape, particularly digital technology, or proven ability to quickly learn a new industry and deliver outcomes

Knowledge of Australia’s fundraising and philanthropy landscape, particularly digital technology

• Competitive pay
• Comprehensive healthcare benefits
• Financial assistance for things like hybrid work, family planning
• Generous parental leave
• Flexible time-off policies
• Mental health and wellness resources
• Learning, development, and recognition programs
• Volunteering program