Engagement Operations Specialist

GSK is looking to hire an Engagement Operations Specialist to join our Customer Excellence Team. This role is hybrid, with an expectation to work from our Mississauga office 2–3 days per week, and reports directly to the Customer Excellence Director. The ideal candidate will reside in or near Mississauga, Ontario. As an Engagement Operations Specialist, you will be responsible for supporting the end-to-end coordination of Medical Education programs, Advisory Boards, Consultancies, and other learning opportunities involving external Healthcare Professionals (HCPs), Healthcare Organizations (HCOs), and external experts in alignment with GSK processes and policies. You will work closely with the sales team to onboard new HCPs and HCOs into GSK systems, ensuring a seamless and positive engagement experience. You will manage and coordinate each engagement through a compliance-driven process, including preparing and distributing all required documentation such as contracts, Conflict of Interest (COI), Transfer of Value (TOV), and banking forms necessary for execution. Your ability to demonstrate strong organizational skills, customer focus, collaboration, and attention to detail will be critical to success. You will collaborate closely with internal and external stakeholders to support compliant, efficient, and well-executed engagements while upholding GSK’s core values of Transparency, Integrity, and Patient Focus.