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K2 Partnering Solutions Logo K2 Partnering Solutions · Customer Service

Engagement Operations Coordinator

Italy, Milano · Job Posted January 12, 2026
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Job Description

This is a position that requires at least 2 years of work experience in the field of CX. The role of “Engagement Operations Coordinator” has close relationships to Shared Services departments including Accounting and Credit Control and also Sales. Allocated responsibility to a region.

Job Responsibility

  • Correct setup of the Operations related section of the Salesforce deal sheet tube map for new and renewal deals
  • Direct client and consultant relationships to verify information and build relationships
  • Deal Sheet data entry
  • Contract (SOA/STC/SOW) creation and sending in collaboration with Compliance
  • Monitoring SOW status (pending vs received) / PO receipt
  • Support the sales team with their commissions through deal sheet cleanup
  • Ownership for Consultant / Client Onboarding for new/renewal deals including sending or checking SOAs/SOWs as required
  • Timesheet and Expense collection and processing including Professional Services agreements, permanent placements or payroll solutions
  • Consultant invoice processing
  • Customer Invoice creation and processing (Including Perm)
  • Direct contact with business associates for timesheet related, other queries, renewals and offboarding
  • Issue investigation and close collaboration with departments like IT, K2 Konnect Product Support, Credit Control, Accounting or Sales
  • Processing of credit notes

Requirements

  • At least 2 years of work experience in the field of CX
  • Excellent communication skills: Ability to communicate effectively and professionally with various stakeholders internally and externally
  • Customer service orientation: Ability to perform in a service oriented role
  • Organisational skills to ensure the right level of prioritisation whilst multitasking a variety of tasks
  • Problem solving skills: Ability to understand and solve problems that may arise as part of the day to day operations
  • Attention to detail: Strong attention to detail is essential to avoid errors and ensure accuracy
  • Adaptability: Being able to adapt in an ever changing, fast paced environment
  • Desire to constantly improve efficiencies and processes in the workflow
  • Teamwork: Collaborate effectively in a team environment
  • Fluency in English

Nice to have

Any additional European language may be a bonus

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