Engagement Manager Job at Advance Solutions (Alpharetta)

Engagement Manager

Advance Solutions

Location:
United States , Alpharetta

Category:
Consulting

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Engagement Managers at ADVANCE play a critical role in setting customers up for success by prescriptively shaping and then leading the execution of large and transformational engagements. Engagement Managers serve as a trusted advisor to customers and internal teams, ensuring synergies across each customer’s projects, and providing highest levels of customer satisfaction. Managing the successful deployment of a scoped solution, acting as the primary customer contact for services, handling any issues arising, escalating as appropriate, providing status reporting to all stakeholders, and maintaining top level customer satisfaction are the primary goals for this role.

Job Responsibility:

Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects
Facilitate solutions to technical problems through discussion with technical resources
Partner with development team members to understand opportunities and limitations of solutions being requested and implemented
Provide production and technical knowledge, in addition to innovation insight, in order to arrive at the best-possible execution decisions
Provide the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project delivery
Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project
Plan and deliver project kick-off meetings, conduct daily stand-up scrum calls as well as hold regular project review calls and meetings with customers
Develop and present the value proposition to the customer as part of the initiative and on-going collaboration
Understand the outcomes that the customer wants to achieve with the project and ensure the project deliverables impact in a tangible and positive way these outcomes
Manage the customer expectations on the project outcomes, progress, and scope (changes). Act as single point of contact / escalation point for customer to ADVANCE
Provide weekly/monthly, quarterly updates to the customer as well as to internal executive teams
Manage each phase of the project and be able to navigate the cross-functional team, both internal and external
Motivate your team to deliver to their best abilities and provide a great customer experience
Collaborate with internal stakeholders like Resource Management, Finance and Sales to ensure a smooth execution of internal processes and procedures
Work with customers to produce and execute a project plan
Prepare and share project status reporting for external and internal stakeholders
Maintain project status on Professional Services tools on a regular basis
Work with Resources Manager to allocate appropriate resources
Work with Sales to provide insight into producing Statements of Work (SOW’s) based on customer requirements
Identify up-sell opportunities and provide details to Sales

Requirements:

Demonstrated technical and/or functional aptitude, and ability to engage with architects or SME’s
Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
Demonstrated ability to influence a group audience, facilitate and lead discussions such as implementation methodology, Road-mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting
Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes
Very strong communication skills with the ability to set appropriate expectations with the customer
Ability to gather and analyze data to understand the pros and cons of different decisions and options
Ability to communicate abstract ideas clearly and independently manage complex project objectives
Excellent negotiation and persuasion skills
Be flexible in your approach and work method and feel comfortable to be part of a fast-paced and growing ServiceNow partner environment
Strong customer orientation and an innate ability to anticipate and act
Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement
Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically
Global roll out experience, working with teams in multiple countries
Commercially astute
Interest in the industry, especially cloud platforms, SaaS, PaaS, as well as IoT
Ability to travel up to 50%

Nice to have:

ServiceNow experience is highly preferred
Agile and Scrum experience is highly preferred

What we offer:

Competitive compensation
Generous benefits
Professional atmosphere
Collaborative and inclusive work environment
Opportunity to grow professional careers

Additional Information:

Job Posted:
December 05, 2025

Employment Type:

Fulltime

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