Engagement Manager Jobs

Engagement Manager

Axon

Location:
United States , Austin ▼
Denver
Scottsdale
Seattle

Category:
Customer Service

Contract Type:
Not provided

Salary:

102450.00 - 185000.00 USD / Year

Save Job

Apply Position

Job Description:

As an Engagement Manager, you will work closely with Customer Success Managers and play a pivotal role in ensuring customer satisfaction and driving long-term success. You will partner closely with public safety agencies to understand their workflows and train them on the Prepared platform, ensuring each role within the agency is getting the most possible value out of Prepared by Axon. Your deep understanding of public safety operations, particularly in the 911 space, and commitment to providing world-class service will help us build lasting partnerships and deliver tangible outcomes. This role requires up to 75% travel.

Job Responsibility:

Become a Prepared platform subject matter expert, educating customers on the best ways to fully leverage all features to meet their operational needs
Go onsite and conduct engaging, hands-on training for every role within an agency to help them become masters of Prepared and ensure they are leveraging the platform in the ways that benefit them most
Monitor customer usage metrics and proactively address any areas for improvement, ensuring customers are achieving their goals and adhering to best practices
Serve as the voice of the customer within the organization, collaborating with CSMs, product, support, and engineering teams to ensure blockers to engagement are identified and customer feedback is integrated into future development
Triage and resolve customer issues in collaboration with the technical support team, providing prompt solutions and maintaining a positive customer experience

Requirements:

3+ years in customer success, training or a related field responsible for product adoption, preferably in the SaaS or public safety industries
Brings firsthand experience in emergency communications, including prior roles as a call taker, dispatcher, operations manager, or equivalent, and a deep understanding of 911, CAD, NG911, and public safety technology ecosystems
Excellent written and verbal communication, with the ability to translate complex concepts into clear, actionable insights
Strong analytical skills and the ability to creatively solve customer needs and drive product adoption
Proven track record of fostering relationships across multiple levels of an organization
Comfortable working in a fast-paced startup environment with a willingness to adapt and grow alongside the company
Ability to quickly learn and become proficient in new technologies and systems
Passion for helping customers succeed, with a proactive and empathetic approach to addressing their needs

Nice to have:

direct experience in the 911 space or at a company that supports 911 services (e.g., emergency call handling, dispatch technology, or related public safety communications systems)

What we offer:

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
snacks in our offices

Additional Information:

Job Posted:
December 23, 2025

Employment Type:

Fulltime

Work Type:

Remote work

Axon - All Job Offers

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.