Engagement Manager

• Serve as the primary contact for Optimizely's Product Onboarding team, ensuring a premium onboarding experience for customers
• Manage global clients through comprehensive product onboarding projects, from sales handover to the go-live stage
• Lead multiple simultaneous customer onboarding processes across a range of products, aligning business goals with customer use cases and ensuring technical quality throughout the project lifecycle
• Maintain project hygiene by providing regular updates on status and timelines
• Work closely with internal teams and external partners to deliver structured onboarding programs with defined goals and timelines
• Serve as the main point of contact for customers and implementation partners during onboarding
• Use tools like Microsoft Teams, Salesforce, Kantata, Zendesk, Jira, and Gainsight to manage onboarding projects
• Understand customer goals and promote product adoption through continuous learning of Optimizely products and relevant tools

• Minimum 4+ years in customer success and project management within a SaaS/PaaS environment
• Must have experience with global clients and managing international projects
• Proven ability to manage competing priorities, adapt quickly, and respond to shifting customer needs and timelines
• PMP certification required
• Familiarity with Agile, hybrid, and Waterfall methodologies required
• Highly collaborative, organized, and execution-oriented with strong communication and presentation skills
• Solid project management skills, with attention to detail, timelines, and quality
• Strong problem-solving abilities and flexibility in dynamic project settings
• Proven experience managing multiple projects simultaneously
• Excellent verbal and written communication in English
• Understanding of A/B testing, experimentation, CMS, cloud computing, B2B/B2C commerce, and web technologies
• Bachelor’s degree required

Familiarity with Optimizely products is a plus

• Best-in-class compensation plans
• Two annual festival bonuses
• Recognition and rewards programs
• Paid Maternity (4 months) & Paternity Leave (12 weeks)
• Flexible vacations days and working hours
• Annual Work/Service Anniversary Leave
• Comprehensive medical & life insurance for you and your dependants
• Volunteering opportunities to make a difference
• Chance to work alongside our incredible global team
• Monthly and quarterly regional and global team-building events
• Communal transport facilities inside Dhaka to and from the office
• Free catered lunch every day
• An agile performance review process that encourages ongoing transparency between managers and direct reports
• Enablement program and soft skill training to support internal career growth and development