Engagement Manager Job at Scale (Washington)

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Engagement Manager

As an Engagement Manager with GlideFast Consulting, you will be accountable for ...

Location

United States , Reston

Salary:

115000.00 - 160000.00 USD / Year

GlideFast

Expiration Date

Until further notice

Requirements

Demonstrates full proficiency in the required experience, skillset, software tools, and knowledge areas as outlined in the Delivery Competency Matrix
Meets the certification criteria outlined in the Delivery Competency Matrix
Maintain an active government security clearance if applicable.

Job Responsibility

Build and maintain strong relationships with client stakeholders, acting as a trusted advisor throughout the project lifecycle
Lead ServiceNow implementation projects using the GlideFast Engagement Methodology and ServiceNow Adaptive Implementation Framework (SAIF), ensuring delivery on scope, schedule, and budget
Proactively manage project governance including RIDAC items, budget tracking, schedule adherence, and scope management to drive successful outcomes
Develop and maintain detailed project plans, Work Breakdown Structures, and resource forecasts while keeping PPM and related tools updated with project status, risks, and issues
Drive clear communication with clients and leadership through weekly status reporting, risk management, and proactive issue resolution
Oversee the creation and delivery of project collateral such as kickoff decks, meeting notes, and implementation documentation, ensuring timely distribution and centralized storage
Facilitate discovery workshops to validate requirements and align business objectives with technical solutions
Collaborate with Solution Consultant, BPC’s, and developers to deliver high-quality, best practice solutions that achieve measurable results and positive client feedback
Act as the primary liaison and escalation point for clients, advising on strategic initiatives, participating in customer success reviews, and driving consistently strong CSAT scores
Continue learning service delivery solutions, technologies, and methodologies

What we offer

medical
dental
vision
life insurance
discretionary bonuses

Fulltime

Engagement Manager

Scale's Generative AI business is continuing to see tremendous growth and expans...

Location

United States , San Francisco; New York

Salary:

160800.00 - 201000.00 USD / Year

Scale

Expiration Date

Until further notice

Requirements

3 to 5 years of work experience, with experience in consulting, technical program management, or project coordination
A track record of managing multiple concurrent workstreams with strong attention to detail and follow-through
Experience in B2B client-facing roles where execution and delivery were core responsibilities
An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
A technical background (education or professional experience with CS, Engineering, Economics, Mathematics, or another STEM field)

Job Responsibility

Own end-to-end execution and delivery for assigned customer projects, from kickoff through completion and quality feedback
Manage customer communication, action items, and follow-ups across multiple concurrent projects
Monitor delivery against SLAs, budget, and quality standards, proactively identifying risks and escalating blockers with proposed solutions
Review, track and improve operational performances and be obsessed with continuous improvement
Partner cross-functionally with operations and planning teams to improve delivery efficiency and drive better outcomes for customers

What we offer

Comprehensive health, dental and vision coverage
retirement benefits
a learning and development stipend
generous PTO
commuter stipend

Fulltime

Engagement Manager

Location

United States

Salary:

Not provided

OnePlan Solutions

Expiration Date

Until further notice

Requirements

3 to 5+ years of hands-on implementation experience with PPM or Work Management platforms such as OnePlan, Microsoft Project Online, Clarity PPM, Planview, or Smartsheet, in a SaaS or consulting environment
Proven project management experience, preferably at the enterprise level
Strong process analysis, design, and documentation skills
Excellent MS Office and Microsoft product knowledge
Ability to learn and master new technologies with a technical and analytical mindset
Exceptional communication and interpersonal skills
Detail-oriented and customer-focused with a consultative approach
Strong organizational skills and ability to manage multiple projects simultaneously

Job Responsibility

Acting as the main contact for customers and managing day-to-day interactions
Creating and maintaining project schedules with milestones and tasks
Providing weekly project status reports and updates to clients
Managing budgets, project scope, and change requests, including estimates and change orders
Leading business strategy workshops and producing phased roadmaps based on client needs
Guiding sprint grooming, requirements gathering, and user story development
Supporting Solution Consultants with requirement documentation, process flows, and configuration specifications
Participating in discovery sessions to understand client objectives and system needs
Collaborating with Solution Architects and Consultants to design solutions that meet client requirements
Leading or supporting end-user training and adoption activities

What we offer

Comprehensive health, dental, and vision benefits, with additional insurance options
Employer RRSP and 401K matching programs
A fun, collaborative, and diverse environment with regular health and team challenges

Engagement Manager

This starts as a contract engagement, and while we're hiring for an immediate ne...

Location

Canada

Salary:

Not provided

OnePlan Solutions

Expiration Date

Until further notice

Requirements

3 to 5+ years of hands-on implementation experience with PPM or Work Management platforms such as OnePlan, Microsoft Project Online, Clarity PPM, Planview, or Smartsheet, in a SaaS or consulting environment
Proven project management experience, preferably at the enterprise level
Strong process analysis, design, and documentation skills
Excellent MS Office and Microsoft product knowledge
Ability to learn and master new technologies with a technical and analytical mindset
Exceptional communication and interpersonal skills
Detail-oriented and customer-focused with a consultative approach
Strong organizational skills and ability to manage multiple projects simultaneously

Job Responsibility

Acting as the main contact for customers and managing day-to-day interactions
Creating and maintaining project schedules with milestones and tasks
Providing weekly project status reports and updates to clients
Managing budgets, project scope, and change requests, including estimates and change orders
Leading business strategy workshops and producing phased roadmaps based on client needs
Guiding sprint grooming, requirements gathering, and user story development
Supporting Solution Consultants with requirement documentation, process flows, and configuration specifications
Participating in discovery sessions to understand client objectives and system needs
Collaborating with Solution Architects and Consultants to design solutions that meet client requirements
Leading or supporting end-user training and adoption activities

What we offer

Comprehensive health, dental, and vision benefits
additional insurance options
Employer RRSP and 401K matching programs
A fun, collaborative, and diverse environment with regular health and team challenges

Engagement Manager

Location

Salary:

Not provided

Codvo AI

Expiration Date

Until further notice

Requirements

Bachelor's degree in technology, business, or a related field
Minimum 12-16 years of experience in client engagement, account management, or customer success roles
Proven ability to manage multiple high-value accounts and drive strategic outcomes
Strong communication and relationship-building skills
Proficiency in CRM tools and engagement tracking systems
Excellent organizational and time management abilities
Ability to work collaboratively across teams and adapt to changing client priorities
Willingness to work in the US Time zone (6 PM to 3 AM IST)

Job Responsibility

Lead engagement strategy and execution across assigned client accounts, acting as the primary point of contact
Ensure timely delivery of Engagement Performance Goals (EPG), Customer Satisfaction (CSAT), and Net Promoter Score (NPS) assessments
Oversee the accuracy and completeness of client documentation, including NDAs, SOWs, and MSAs
Represent the voice of the customer internally, sharing feedback and insights to inform product and service enhancements
Build and maintain strong client relationships through regular communication and issue resolution
Develop and implement strategies to improve customer satisfaction and retention, aligned with revenue and growth targets
Identify upsell and cross-sell opportunities within existing accounts based on evolving client needs
Conduct governance meetings and performance reviews with clients and internal stakeholders
Collaborate with delivery and support teams to ensure seamless execution and continuous improvement
Support conflict resolution and contribute to client success and long-term partnerships

Fulltime

Engagement Manager

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strategic and Analytical Thinking: Ability to conceptualize and communicate solutions to our clients' business issues.
Problem-Solving: Strong problem-solving abilities, with a proactive and solution-oriented approach.
Industry Knowledge: In-depth knowledge of the Enterprise Software, Technology and Telco sectors obtained through either working in the industry or in a consultancy.
Management Experience: Extensive project management experience and experience managing a small team within a client support role. Demonstrable ability to manage projects to deadlines while maintaining quality.
Technical Skills: Strong skills related to market sizing, competitive analysis, benchmarking, primary research, storytelling, and other relevant analytic frameworks.
Communication Skills: Excellent written and verbal communication skills, with the ability to influence and engage stakeholders at all levels.
Client Management: Experience working closely with and managing internal and/or external clients, and in preparing and conducting presentations to Senior Management.

Job Responsibility

Project Management: Lead the day to day execution of client projects
Directly manage small project teams of analysts, ensuring high-quality deliverables that meet or exceed client expectations
Manage multiple consulting assignments and internal projects simultaneously, ensuring they are delivered on time, within scope, and within budget
Support the Consulting Director in resource planning
Client Relationship Management: Support Consulting Directors and sales teams in understanding clients’ needs
Begin to develop key client relationships through consulting engagements, presenting at conferences, and thought leadership documents
Ensure client satisfaction and long-term engagement through regular communication and by providing value-added insights
Strategic Development: Support the Consulting Directors and the Global Leader in developing a long-term consulting strategy that aligns with the broader company objectives
Leverage the skill sets of the consulting team and the assets of the company to create innovative solutions and new business opportunities
Support the Consulting Directors with client and business development work

Fulltime

Engagement Manager

Location

United Kingdom , London

Salary:

Not provided

BlackLine

Expiration Date

Until further notice

Requirements

Between 5-8 years of experience in Engagement Mgmt, Project Mgmt, Consulting Services, or Professional Services environment
Strong foundational understanding of Finance processes is required
Bachelor's degree or equivalent work experience
Previous project management experience in a revenue driven environment
Demonstrated successful completion of complex enterprise-level client implementation projects
Proven experience to balance multiple projects at any given time and stay on top of all details
Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels
Experience in SaaS industry and/or Software, as well as issues related to installation, configuration, troubleshooting, and support
Experience with large scale ERP systems including SAP and Oracle
Advanced Knowledge/experience in Accounting, Audits, Financial Services, Software Technology, SaaS industry and/or related experience

Job Responsibility

Manage customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine
Work with the internal teams during the presales process to assessing and approve level of effort, products and solutions involved, and timing of projects
Manage the relationship with the customer and partner teams throughout the engagement and serve as main point of contact between customer/partner and BlackLine teams
Develop a delivery strategy for large scale partner implementation projects
Create customer project plans complete with budgetary information and resource needs
Provide leadership to the project team by building and motivating resources to meet project goals, adhering to their responsibilities and project milestones
Define project success criteria and communicate them to all stakeholders
Provide status updates cross-organization
Track and report project financials against estimate
resolve budget issues as they arise

Fulltime

Engagement Manager

The Engagement Manager at Optimizely plays a crucial role in product onboarding ...

Location

Bangladesh , Dhaka

Salary:

Not provided

Optimizely

Expiration Date

Until further notice

Requirements

Minimum 4+ years in customer success and project management within a SaaS/PaaS environment
Must have experience with global clients and managing international projects
Proven ability to manage competing priorities, adapt quickly, and respond to shifting customer needs and timelines
PMP certification is a plus
familiarity with Agile, hybrid, and Waterfall methodologies required
Highly collaborative, organized, and execution-oriented with strong communication and presentation skills
Solid project management skills, with attention to detail, timelines, and quality
Strong problem-solving abilities and flexibility in dynamic project settings
Proven experience managing multiple projects simultaneously
Excellent verbal and written communication in English

Job Responsibility

Serve as the primary contact for Optimizely's Product Onboarding team, ensuring a premium onboarding experience for customers
Manage global clients through comprehensive product onboarding projects, from sales handover to the go-live stage
Lead multiple simultaneous customer onboarding processes across a range of products, aligning business goals with customer use cases and ensuring technical quality throughout the project lifecycle
Maintain project hygiene by providing regular updates on status and timelines
Work closely with internal teams and external partners to deliver structured onboarding programs with defined goals and timelines
Serve as the main point of contact for customers and implementation partners during onboarding
Use tools like Microsoft Teams, Salesforce, Kantata, Zendesk, Jira, and Gainsight to manage onboarding projects

Fulltime

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