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The Engagement Manager is a senior-level client leader responsible for ensuring the overall success, quality, and growth of HIKE2 client engagements. This role requires a unique blend of strategic advisory skills, delivery leadership, and business development expertise. In this role, you will operate at both the executive and program levels — building trust, guiding vision, and translating complex capabilities into measurable business value. You will oversee delivery across diverse methodologies, ensure every engagement meets client expectations, and drive the growth and expansion of each account relationship. HIKE2’s portfolio spans AI & Innovation, Data & Analytics, Advisory, and Cloud Solutions practices. The Engagement Manager will help clients harness these capabilities to accelerate digital transformation, modernize operations, and deliver measurable business outcomes. This includes guiding organizations through the adoption of emerging technologies well as improvements to processes, customer experiences, and organizational effectiveness. This position is ideal for a seasoned professional with a proven record of leading transformative technology initiatives, fostering deep client relationships, and driving both business and delivery excellence in a consulting environment.
Job Responsibility:
Serve as the strategic advisor and primary relationship owner for assigned accounts
Build and maintain trusted relationships with client executives, senior stakeholders, and delivery teams
Translate business and technical strategies — including AI-enabled, Data & Analytics and Cloud solutions — into clear, actionable business value propositions
Lead the strategy-to-delivery handoff from Advisory engagements, shaping clear projects, success metrics, and mobilization plans from strategic recommendations
Advise clients on how emerging technologies can be integrated into their operations to improve efficiency, innovation, and customer outcomes
Anticipate client needs, proactively surface opportunities, and lead conversations that shape long-term partnerships
Provide executive-level oversight for multiple engagements, ensuring scope, quality, and timelines are met or exceeded
Partner with Delivery Leads, Project Managers, and Technical Architects to resolve risks, remove roadblocks, and ensure exceptional outcomes
Collaborate with internal teams to align staffing and resource planning, ensuring the right capabilities are in place to meet delivery and account growth objectives
Monitor project financials and partner with leadership to improve margins, utilization, and delivery efficiency
Propose delivery workstreams from Advisory engagements (roadmaps, current/future state, value cases)
Maintain a holistic view of account health, delivery performance, and client satisfaction
Collaboration with Advisory, AI & Innovation, Data & Analytics, and Cloud Solutions practice leads to design solution approaches that meet client’s strategic goals and define how impact will be measured
Contribute to proposals, executive presentations, and statements of work
Accountable for Bookings and Pipeline Targets
Convert Advisory findings into proposals including scope, estimates, and business value
Leverage deep understanding of HIKE2’s practices — AI & Innovation, Data & Analytics, and Cloud Solutions — to design innovative, client-specific solutions
Champion and lead the account review / roadmapping process that aligns sales, delivery, partnerships, and marketing around shared client objectives
Share client insights to inform go-to-market strategies
Mentor and coach internal team members on executive communication, delivery excellence, and consultative engagement.
Requirements:
10+ years in senior client-facing roles within consulting, technology services, or enterprise delivery
Proven ability to engage with and influence C-level and senior business stakeholders
Demonstrated success in translating complex technical concepts — including AI & Innovation, Data & Analytics and Cloud Solutions — into strategic business outcomes
Strong understanding of how AI is transforming business operations and the ability to advise clients on practical, high-value applications
Experience turning strategic advisory outputs (roadmaps, capability assessments, operating models) into actionable delivery plans, backlogs, and SOWs
Ability to frame business cases and prioritize initiatives based on advisory recommendations
Strong understanding of delivery methodologies (Agile, Waterfall, Hybrid) and enterprise program management
Experience shaping and closing new business opportunities, including solution approach, scope, and estimates
Exceptional communication, facilitation, and relationship-building skills
Track record of leading multidisciplinary teams to deliver high-value client outcomes.
What we offer:
Six national health medical plans to choose from, including a HSA option
Dental & Vision options
Retirement Savings with a Safe Harbor 401K plan with immediate vesting and company match
Long and short term disability coverage options
Life Insurance and travel insurance
Flexible PTO policy and 10 paid holidays
Reimbursement for certifications related to your role
Opportunity for career development, advancement and learning
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