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At Cegal, we’re passionate about creating a more sustainable, efficient, and digital energy industry. As we continue to grow, we’re strengthening how we engage with our customers - ensuring every partnership delivers measurable value, stability, and innovation. We’re now seeking an Engagement Manager to play a key role in nurturing our customer relationships in Brisbane and ensuring the seamless delivery of contracted services. As an Engagement Manager, you’ll act as the trusted link between one of our larger local customers and Cegal’s delivery teams, ensuring services are aligned to business goals and contractual commitments are met. You’ll oversee the full lifecycle of customer contracts, from initiation through renewal, while continuously seeking ways to improve performance, increase efficiency, and deliver added value. You’ll combine commercial awareness, service delivery management, operational understanding, and communicaton skills to ensure each customer engagement runs smoothly, delivers measurable outcomes, and supports long-term success. You will be amongst our first hires in Brisbane, and be an important contributor to our success in the area. You will spend most days working closely with our local customers and end-users, but always with the full support of our global organization behind you.
Job Responsibility:
Serve as the primary point of contact for assigned customers, managing relationships and expectations across the engagement lifecycle
Monitor and manage contract performance, ensuring service levels, commitments, and outcomes are achieved
Coordinate internal teams across Sales, Delivery, Operations, and Finance to maintain alignment and operational continuity
Identify opportunities for improvement and value creation, including service enhancements and efficiency gains
Support financial performance by tracking contract profitability and contributing to renewal and upsell discussions
Represent the customer internally, ensuring their needs and feedback are translated into meaningful action
Requirements:
Higher education in Business, IT, Service Management, Project Management, or similar
Experience in customer-facing roles within IT services, managed services, or service delivery
Good understanding of contract management, customer governance, and service delivery frameworks
Familiarity with ITSM platforms, cloud services (Azure, AWS), and tools like ServiceNow, Salesforce, Power BI, and Excel
Strong communication and stakeholder management skills
Analytical, structured, and solution-oriented mindset
Experience with project delivery within scope and timelines
Nice to have:
Experience within the Oil and gas subsurface industry is beneficial
Certifications within ITIL, PRINCE2, or Agile is an advantage
What we offer:
Career paths - Advance your career with trainee programs, mentorship, growth dialogue
Influence - Ideal company size - global impact, yet room for you stand out and make a difference
Professional growth – Benefit from a training budget and dedicated time for learning and growth, while enjoying access to digital courses and our very own certification center
Technology - We are passionate about new tech. Test the latest technologies and learn how to implement them in real-world scenarios
Work-life balance - Enjoy a supportive and flexible work environment that enables you thrive both professionally and personally
Social impact - Support diversity in the tech industry through our humanitarian and advocacy programs or platinum partnership with the Oda Network