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Engagement Manager

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HSO

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Location:
United States

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Category:
Consulting

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Contract Type:
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Salary:

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Job Description:

As an Engagement Manager you can expect to serve as the primary client-facing leader for a portfolio of engagements, typically managing 4–8 concurrent initiatives representing approximately $6M–$10M in revenue, with scope varying by Service Line.

Job Responsibility:

  • Serve as the primary client-facing leader for a portfolio of engagements, typically managing 4–8 concurrent initiatives representing approximately $6M–$10M in revenue, with scope varying by Service Line
  • Act as the central liaison between client leadership, delivery teams, and internal stakeholders, ensuring alignment, transparency, and strong client outcomes
  • Own the executive client relationship for delivery, serving as the primary contact for communication, governance, and issue escalation
  • Build trusted advisor relationships with client Executive Sponsors and maintain recurring leadership touchpoints to proactively monitor engagement health and drive referenceable client success
  • Ensure the client experience aligns with commitments, delivery standards, and quality expectations
  • Oversee delivery execution across engagements to ensure quality, timeliness, and adherence to scope, methodology, and financial targets
  • Partner with Project Managers and Solution Architects to remove blockers, manage escalations, and maintain overall engagement health
  • Lead executive governance forums, including Steering Committee discussions, providing senior-level guidance beyond the Project Manager remit
  • Provide ongoing executive updates to ensure transparency, alignment, and informed decision-making throughout the engagement lifecycle
  • Monitor and manage engagement financial performance, including forecast accuracy, margin health, billability, and revenue realization
  • Drive disciplined change management and strong governance for all scope, timeline, and financial adjustments
  • Identify and pursue opportunities for account expansion, cross-sell, and upsell across the Microsoft ecosystem
  • Partner with Sales and Practice Leadership to develop proposals, Statements of Work, and change requests, while shaping long-term client solution roadmaps
  • Maintain strong commercial discipline, including effective change order management and minimal non-billable leakage (<2.5%)
  • Proactively identify and mitigate risks, issues, and dependencies, ensuring timely resolution and leadership alignment
  • Act as the escalation point for delivery or client concerns raised by the Project Manager or client stakeholders
  • Capture lessons learned, client feedback, and best practices to drive continuous improvement in delivery quality and client experience
  • Provide structured engagement reporting and governance updates, including financial performance, delivery health, client satisfaction, and account growth

Requirements:

  • Bachelor’s degree in Business, Information Systems, Engineering, or a related field
  • 10+ years of experience delivering complex technology or business transformation engagements, preferably within a Microsoft consulting environment
  • Proven success managing multiple concurrent client engagements with responsibility for delivery, financial performance, and client satisfaction
  • Strong understanding of Microsoft technologies such as Dynamics 365, Azure, Power Platform, and the broader Microsoft ecosystem
  • Demonstrated ability to build executive relationships and operate as a trusted client advisor
  • Experience with delivery governance, project methodologies, and structured change management
  • Strong commercial acumen, including forecasting, margin management, and revenue accountability
  • Ability to identify and drive expansion opportunities within existing accounts
  • Excellent communication, leadership, and stakeholder management skills
  • Ability to operate effectively in complex, fast-paced, client-facing environments
  • Flexibility to travel as client and business needs require
What we offer:
  • competitive pay with and performance-based bonus
  • generous paid time off
  • flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match
  • working alongside enthusiastic and energetic teammates in a dynamic and thriving environment

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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