Engagement Manager

• Manages the success of a defined set of strategic Services customers in the region
• Ensures customer requirements are met and that engagements deliver measurable business value aligned to customer priorities
• Acts as the primary contact for customer executives and coordinates with partners across the customer’s broader ecosystem
• Ensures a smooth and efficient transition from Sales to Delivery after contract booking
• Works closely with Sales, Delivery, and Product teams to align on customer success plans and find opportunities to drive value across Adobe solutions
• Serves as the main point of contact at senior management level, resolving customer issues quickly and keeping engagements on track
• Drives accurate and effective revenue management, including growth and margin execution, revenue acceleration, backlog burn, contract expiration and extension management, and close alignment with Adobe Finance and Operations
• Manages the Services team by coordinating team staffing, onboarding, and transitions within the assigned account(s)
• Partners closely with Adobe Sales to build new services opportunities and support contract extensions, change requests, and addendum
• Contributes strategic feedback to account planning in collaboration with the wider account teams
• Leads efforts to renew and expand Customer Solutions relationships with existing clients by demonstrating a deep understanding of customer objectives and the scope, activities, and resources required to achieve them

• 8+ years of hands-on experience in professional services, consulting or customer delivery experience of large programs, preferably in SaaS or enterprise software
• Experience with enterprise level project or program management
• Proven track record of building positive relationships, managing complex customer engagements and leading transformation
• Passion for operational rigor and customer value, with a proven ability to collaborate, lead and influence in a matrixed organization
• Strong business insight and industry expertise with ability to speak to value drivers and use cases in customer's context via experience-based story telling
• Ability to effectively navigate complex client situations and act as a change agent for our clients and within Adobe Services
• Strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
• Able to travel to support client engagements
• Bachelor’s degree, with an MBA or equivalent experience preferred

Digital marketing experience is preferred

• Exceptional work environment
• Check-In approach where ongoing feedback flows freely
• Fantastic benefits