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Engagement Manager

techjays

Location:
India, Coimbatore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are on a bold mission to create the best software services offering in the world to work on startups in nascent industries and greenfield projects to large scale enterprises. As a growth stage company, we combine a depth of capabilities and resources of our leadership with the ambition, culture and agility of a startup.

Job Responsibility:

Own strategic relationships with key clients
act as a trusted advisor and escalation point
Identify business opportunities and align internal resources to meet client goals
Lead client onboarding, quarterly business reviews (QBRs), and renewal/expansion discussions
Drive continuous improvement in client satisfaction, retention, and growth metrics
Analyze account performance data to provide insights and actionable recommendations
Collaborate with sales/account managers to identify upsell and cross-sell opportunities
Ensure smooth coordination between client-facing and technical/delivery teams for seamless execution
Lead, coach, and inspire a team of client engagement managers,delivery leads, and specialists
Set performance objectives, conduct reviews, and support career development planning
Foster a high-performance, collaborative, and inclusive team culture
Oversee staffing, succession planning, and skills development across client-facing and delivery teams
Partner with HR and leadership on engagement, retention, and organizational health initiatives

Requirements:

Client Relationship Management
Project & Delivery Oversight
Account Strategy & Growth
Escalation & Risk Management
Internal Stakeholder Coordination
Communication & Negotiation
Project Management Tools (e.g., Jira, Asana)
Client Lifecycle Management
People Management & Coaching
Analytical & Reporting Skills
Upsell & Cross-sell Identification

What we offer:

Best in class packages
Paid holidays and flexible paid time away
Casual dress code & flexible working environment
Medical Insurance covering self & family up to 4 lakhs per person

Additional Information:

Job Posted:
December 12, 2025

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Frontend Developer , Secretary , Talent Manager , Salesforce Administrator , Data Analyst

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