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Engagement Manager

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techjays

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Location:
India , Coimbatore

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are on a bold mission to create the best software services offering in the world to work on startups in nascent industries and greenfield projects to large scale enterprises. As a growth stage company, we combine a depth of capabilities and resources of our leadership with the ambition, culture and agility of a startup.

Job Responsibility:

  • Own strategic relationships with key clients
  • act as a trusted advisor and escalation point
  • Identify business opportunities and align internal resources to meet client goals
  • Lead client onboarding, quarterly business reviews (QBRs), and renewal/expansion discussions
  • Drive continuous improvement in client satisfaction, retention, and growth metrics
  • Analyze account performance data to provide insights and actionable recommendations
  • Collaborate with sales/account managers to identify upsell and cross-sell opportunities
  • Ensure smooth coordination between client-facing and technical/delivery teams for seamless execution
  • Lead, coach, and inspire a team of client engagement managers,delivery leads, and specialists
  • Set performance objectives, conduct reviews, and support career development planning
  • Foster a high-performance, collaborative, and inclusive team culture
  • Oversee staffing, succession planning, and skills development across client-facing and delivery teams
  • Partner with HR and leadership on engagement, retention, and organizational health initiatives

Requirements:

  • Client Relationship Management
  • Project & Delivery Oversight
  • Account Strategy & Growth
  • Escalation & Risk Management
  • Internal Stakeholder Coordination
  • Communication & Negotiation
  • Project Management Tools (e.g., Jira, Asana)
  • Client Lifecycle Management
  • People Management & Coaching
  • Analytical & Reporting Skills
  • Upsell & Cross-sell Identification
What we offer:
  • Best in class packages
  • Paid holidays and flexible paid time away
  • Casual dress code & flexible working environment
  • Medical Insurance covering self & family up to 4 lakhs per person

Additional Information:

Job Posted:
December 12, 2025

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