Engagement Manager Job at OnePlan Solutions

New

Engagement Manager

This starts as a contract engagement, and while we're hiring for an immediate ne...

Location

Canada

Salary:

Not provided

OnePlan Solutions

Expiration Date

Until further notice

Requirements

3 to 5+ years of hands-on implementation experience with PPM or Work Management platforms such as OnePlan, Microsoft Project Online, Clarity PPM, Planview, or Smartsheet, in a SaaS or consulting environment
Proven project management experience, preferably at the enterprise level
Strong process analysis, design, and documentation skills
Excellent MS Office and Microsoft product knowledge
Ability to learn and master new technologies with a technical and analytical mindset
Exceptional communication and interpersonal skills
Detail-oriented and customer-focused with a consultative approach
Strong organizational skills and ability to manage multiple projects simultaneously

Job Responsibility

Acting as the main contact for customers and managing day-to-day interactions
Creating and maintaining project schedules with milestones and tasks
Providing weekly project status reports and updates to clients
Managing budgets, project scope, and change requests, including estimates and change orders
Leading business strategy workshops and producing phased roadmaps based on client needs
Guiding sprint grooming, requirements gathering, and user story development
Supporting Solution Consultants with requirement documentation, process flows, and configuration specifications
Participating in discovery sessions to understand client objectives and system needs
Collaborating with Solution Architects and Consultants to design solutions that meet client requirements
Leading or supporting end-user training and adoption activities

What we offer

Comprehensive health, dental, and vision benefits
additional insurance options
Employer RRSP and 401K matching programs
A fun, collaborative, and diverse environment with regular health and team challenges

Engagement Manager

Location

Salary:

Not provided

Codvo AI

Expiration Date

Until further notice

Requirements

Bachelor's degree in technology, business, or a related field
Minimum 12-16 years of experience in client engagement, account management, or customer success roles
Proven ability to manage multiple high-value accounts and drive strategic outcomes
Strong communication and relationship-building skills
Proficiency in CRM tools and engagement tracking systems
Excellent organizational and time management abilities
Ability to work collaboratively across teams and adapt to changing client priorities
Willingness to work in the US Time zone (6 PM to 3 AM IST)

Job Responsibility

Lead engagement strategy and execution across assigned client accounts, acting as the primary point of contact
Ensure timely delivery of Engagement Performance Goals (EPG), Customer Satisfaction (CSAT), and Net Promoter Score (NPS) assessments
Oversee the accuracy and completeness of client documentation, including NDAs, SOWs, and MSAs
Represent the voice of the customer internally, sharing feedback and insights to inform product and service enhancements
Build and maintain strong client relationships through regular communication and issue resolution
Develop and implement strategies to improve customer satisfaction and retention, aligned with revenue and growth targets
Identify upsell and cross-sell opportunities within existing accounts based on evolving client needs
Conduct governance meetings and performance reviews with clients and internal stakeholders
Collaborate with delivery and support teams to ensure seamless execution and continuous improvement
Support conflict resolution and contribute to client success and long-term partnerships

Fulltime

Engagement Manager

Location

United States , Washington

Salary:

166400.00 - 249000.00 USD / Year

Scale

Expiration Date

Until further notice

Requirements

An active TS/SCI clearance
3+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
A track record of structured, analytics-driven problem solving
Excellent verbal and written communication skills
Willingness to be onsite with customers up to 4 days per week in the DMV area and / or prepared to travel a minimum of 25%

Job Responsibility

Manage customer relationships from the executive to the end user
Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine
Lead or support a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
Oversee onboarding and successful implementation of customer accounts

What we offer

Equity based compensation
Comprehensive health, dental and vision coverage
Retirement benefits
Learning and development stipend
Generous PTO

Fulltime

Engagement Manager

Scale's Generative AI business is continuing to see tremendous growth and expans...

Location

United States , San Francisco; New York

Salary:

160800.00 - 201000.00 USD / Year

Scale

Expiration Date

Until further notice

Requirements

3 to 5 years of work experience, with experience in consulting, technical program management, or project coordination
A track record of managing multiple concurrent workstreams with strong attention to detail and follow-through
Experience in B2B client-facing roles where execution and delivery were core responsibilities
An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
A technical background (education or professional experience with CS, Engineering, Economics, Mathematics, or another STEM field)

Job Responsibility

Own end-to-end execution and delivery for assigned customer projects, from kickoff through completion and quality feedback
Manage customer communication, action items, and follow-ups across multiple concurrent projects
Monitor delivery against SLAs, budget, and quality standards, proactively identifying risks and escalating blockers with proposed solutions
Review, track and improve operational performances and be obsessed with continuous improvement
Partner cross-functionally with operations and planning teams to improve delivery efficiency and drive better outcomes for customers

What we offer

Comprehensive health, dental and vision coverage
retirement benefits
a learning and development stipend
generous PTO
commuter stipend

Fulltime

Engagement Manager

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strategic and Analytical Thinking: Ability to conceptualize and communicate solutions to our clients' business issues.
Problem-Solving: Strong problem-solving abilities, with a proactive and solution-oriented approach.
Industry Knowledge: In-depth knowledge of the Enterprise Software, Technology and Telco sectors obtained through either working in the industry or in a consultancy.
Management Experience: Extensive project management experience and experience managing a small team within a client support role. Demonstrable ability to manage projects to deadlines while maintaining quality.
Technical Skills: Strong skills related to market sizing, competitive analysis, benchmarking, primary research, storytelling, and other relevant analytic frameworks.
Communication Skills: Excellent written and verbal communication skills, with the ability to influence and engage stakeholders at all levels.
Client Management: Experience working closely with and managing internal and/or external clients, and in preparing and conducting presentations to Senior Management.

Job Responsibility

Project Management: Lead the day to day execution of client projects
Directly manage small project teams of analysts, ensuring high-quality deliverables that meet or exceed client expectations
Manage multiple consulting assignments and internal projects simultaneously, ensuring they are delivered on time, within scope, and within budget
Support the Consulting Director in resource planning
Client Relationship Management: Support Consulting Directors and sales teams in understanding clients’ needs
Begin to develop key client relationships through consulting engagements, presenting at conferences, and thought leadership documents
Ensure client satisfaction and long-term engagement through regular communication and by providing value-added insights
Strategic Development: Support the Consulting Directors and the Global Leader in developing a long-term consulting strategy that aligns with the broader company objectives
Leverage the skill sets of the consulting team and the assets of the company to create innovative solutions and new business opportunities
Support the Consulting Directors with client and business development work

Fulltime

Engagement Manager

Location

United Kingdom , London

Salary:

Not provided

BlackLine

Expiration Date

Until further notice

Requirements

Between 5-8 years of experience in Engagement Mgmt, Project Mgmt, Consulting Services, or Professional Services environment
Strong foundational understanding of Finance processes is required
Bachelor's degree or equivalent work experience
Previous project management experience in a revenue driven environment
Demonstrated successful completion of complex enterprise-level client implementation projects
Proven experience to balance multiple projects at any given time and stay on top of all details
Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels
Experience in SaaS industry and/or Software, as well as issues related to installation, configuration, troubleshooting, and support
Experience with large scale ERP systems including SAP and Oracle
Advanced Knowledge/experience in Accounting, Audits, Financial Services, Software Technology, SaaS industry and/or related experience

Job Responsibility

Manage customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine
Work with the internal teams during the presales process to assessing and approve level of effort, products and solutions involved, and timing of projects
Manage the relationship with the customer and partner teams throughout the engagement and serve as main point of contact between customer/partner and BlackLine teams
Develop a delivery strategy for large scale partner implementation projects
Create customer project plans complete with budgetary information and resource needs
Provide leadership to the project team by building and motivating resources to meet project goals, adhering to their responsibilities and project milestones
Define project success criteria and communicate them to all stakeholders
Provide status updates cross-organization
Track and report project financials against estimate
resolve budget issues as they arise

Fulltime

Engagement Manager

The Engagement Manager at Optimizely plays a crucial role in product onboarding ...

Location

Bangladesh , Dhaka

Salary:

Not provided

Optimizely

Expiration Date

Until further notice

Requirements

Minimum 4+ years in customer success and project management within a SaaS/PaaS environment
Must have experience with global clients and managing international projects
Proven ability to manage competing priorities, adapt quickly, and respond to shifting customer needs and timelines
PMP certification is a plus
familiarity with Agile, hybrid, and Waterfall methodologies required
Highly collaborative, organized, and execution-oriented with strong communication and presentation skills
Solid project management skills, with attention to detail, timelines, and quality
Strong problem-solving abilities and flexibility in dynamic project settings
Proven experience managing multiple projects simultaneously
Excellent verbal and written communication in English

Job Responsibility

Serve as the primary contact for Optimizely's Product Onboarding team, ensuring a premium onboarding experience for customers
Manage global clients through comprehensive product onboarding projects, from sales handover to the go-live stage
Lead multiple simultaneous customer onboarding processes across a range of products, aligning business goals with customer use cases and ensuring technical quality throughout the project lifecycle
Maintain project hygiene by providing regular updates on status and timelines
Work closely with internal teams and external partners to deliver structured onboarding programs with defined goals and timelines
Serve as the main point of contact for customers and implementation partners during onboarding
Use tools like Microsoft Teams, Salesforce, Kantata, Zendesk, Jira, and Gainsight to manage onboarding projects

Fulltime

Engagement Manager

The Adobe Customer Solutions Engagement Manager leads substantial, innovative en...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

8+ years of hands-on experience in professional services, consulting or customer delivery experience of large programs, preferably in SaaS or enterprise software
Experience with enterprise level project or program management
Proven track record of building positive relationships, managing complex customer engagements and leading transformation
Passion for operational rigor and customer value, with a proven ability to collaborate, lead and influence in a matrixed organization
Strong business insight and industry expertise with ability to speak to value drivers and use cases in customer's context via experience-based story telling
Ability to effectively navigate complex client situations and act as a change agent for our clients and within Adobe Services
Strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
Able to travel to support client engagements
Bachelor’s degree, with an MBA or equivalent experience preferred

Job Responsibility

Manages the success of a defined set of strategic Services customers in the region
Ensures customer requirements are met and that engagements deliver measurable business value aligned to customer priorities
Acts as the primary contact for customer executives and coordinates with partners across the customer’s broader ecosystem
Ensures a smooth and efficient transition from Sales to Delivery after contract booking
Works closely with Sales, Delivery, and Product teams to align on customer success plans and find opportunities to drive value across Adobe solutions
Serves as the main point of contact at senior management level, resolving customer issues quickly and keeping engagements on track
Drives accurate and effective revenue management, including growth and margin execution, revenue acceleration, backlog burn, contract expiration and extension management, and close alignment with Adobe Finance and Operations
Manages the Services team by coordinating team staffing, onboarding, and transitions within the assigned account(s)
Partners closely with Adobe Sales to build new services opportunities and support contract extensions, change requests, and addendum
Contributes strategic feedback to account planning in collaboration with the wider account teams

What we offer

Exceptional work environment
Check-In approach where ongoing feedback flows freely
Fantastic benefits

Fulltime

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