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Optimizely Logo Optimizely · Consulting

Engagement Manager

Bangladesh, Dhaka · Job Posted April 23, 2026
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Job Description

The Engagement Manager at Optimizely plays a crucial role in product onboarding and delivering excellent customer experiences within the Customer Success Organization's Onboarding Team. They will be responsible for ensuring smooth transitions for new clients, addressing any concerns promptly, and continuously working to improve the onboarding process.

Job Responsibility

  • Serve as the primary contact for Optimizely's Product Onboarding team, ensuring a premium onboarding experience for customers
  • Manage global clients through comprehensive product onboarding projects, from sales handover to the go-live stage
  • Lead multiple simultaneous customer onboarding processes across a range of products, aligning business goals with customer use cases and ensuring technical quality throughout the project lifecycle
  • Maintain project hygiene by providing regular updates on status and timelines
  • Work closely with internal teams and external partners to deliver structured onboarding programs with defined goals and timelines
  • Serve as the main point of contact for customers and implementation partners during onboarding
  • Use tools like Microsoft Teams, Salesforce, Kantata, Zendesk, Jira, and Gainsight to manage onboarding projects

Requirements

  • Minimum 4+ years in customer success and project management within a SaaS/PaaS environment
  • Must have experience with global clients and managing international projects
  • Proven ability to manage competing priorities, adapt quickly, and respond to shifting customer needs and timelines
  • PMP certification is a plus
  • familiarity with Agile, hybrid, and Waterfall methodologies required
  • Highly collaborative, organized, and execution-oriented with strong communication and presentation skills
  • Solid project management skills, with attention to detail, timelines, and quality
  • Strong problem-solving abilities and flexibility in dynamic project settings
  • Proven experience managing multiple projects simultaneously
  • Excellent verbal and written communication in English
  • Understanding of A/B testing, experimentation, CMS, cloud computing, B2B/B2C commerce, and web technologies
  • Familiarity with Optimizely products is a plus
  • Confident, self-motivated, and eager to learn new technologies
  • Energetic team player with strong work ethic, organizational skills, stakeholder management, and leadership ability
  • Able to thrive in a fast-paced, high-performance environment
  • Bachelor’s degree required, with 4+ years of relevant experience

Nice to have

  • PMP certification
  • Familiarity with Optimizely products
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