Engagement Manager

Account Manager, Strategic Accounts

The Account Management team looks to deepen relationships with customers, explor...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Generally, 7+ years experience in account management, inside sales, customer success or other relevant business areas
Proven experience selling Enterprise SaaS products across a global account footprint
Experience establishing communication and engagement with prospects, and trust over the phone and on video across several countries and cultures
Experience meeting or exceeding performance goals
Experience managing high-revenue customer engagements with Enterprise-level customers
Experience managing complex, end-to-end sales cycles
Experience working with Channel Partners & GSIs to retain and grow customer accounts
Understanding of the typical SaaS Customer Journey and experience guiding customers through risk scenarios
Experience using Salesforce, Clari and Tableau
Experience analysing data to support identifying opportunity and projecting growth trajectories

Job Responsibility

Accelerate revenue growth by using existing customer footprints to maximize expansion through a tops-down, solution-oriented approach
Develop Senior and Executive relationships over video conferences and in-person
Manage high-value renewals & expansion across a sizable product portfolio
Oversee growth opportunity management and sales cycles end-to-end
Partner with our Sales team on account planning and driving total book of business growth through competitive, market and white space analysis
Increase customer awareness of Atlassian's product portfolio to discover cross-sell and upsell opportunities
Maintain an understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
Forecast accountability for your owned book of business
Identify pockets of risk in your Customer's portfolio and assessing solutions to reduce issues before they impact customer satisfaction
Manage up internally to provide awareness and advocacy of customer needs

What we offer

Health and wellbeing resources
Paid volunteer days

Fulltime

Strategic Account Manager

The Strategic Account Manager’s primary responsibility is the growth of large ac...

Location

United States

Salary:

50000.00 - 60000.00 USD / Year

Digital Media Solutions

Expiration Date

Until further notice

Requirements

Ability to attend 4+ trade shows and conferences as needed
Ability to self motivate and complete tasks proactively
Proven ability to hit KPIs consistently
Ability to maintain an organized work environment
Outbound/inbound sales and customer service experience
Excellent communication, interpersonal, and organizational skills, with attention to detail
This role may be performed from anywhere in the United States
Proven ability to manage high revenue accounts and generate referrals from those accounts

Job Responsibility

Serve as a trusted account manager and the primary contact for current and new accounts
Regularly input and maintain a wide range of opportunity, activity, and performance data to support accurate pipeline management and strategic account planning
Track and analyze key performance indicators (KPIs), call metrics, and partner engagement data to inform account strategies and drive growth initiatives
Consistently document outreach, opportunities, and engagement efforts to provide visibility into account activity and demonstrate progress toward performance goals
Maintain detailed records of day-to-day actions and strategic touchpoints to highlight the effort behind KPI achievement and support transparent reporting and collaboration
Recruit new business by maintaining a pipeline of active agents as well as winbacks
Create and implement account plans with short-term/long-term goals
Coordinate with multiple departments and teams to ensure objectives and goals are met
Assess, clarify, and validate customer wants, needs, requirements, and goals on a consistent basis
Present to direct supervisor and/or Director weekly breakdowns of the past week's tasks, accomplishments and challenges

What we offer

Wellness and mental health benefits
Remote worker assistance for wellness and home office
Paid Time Off (PTO), holidays and sick time off
Medical, dental and vision insurance
Tax-advantaged healthcare accounts
Financial and income protection benefits (Life insurance, short-term disability, 401(k)

Fulltime

Strategic Account Manager

As a foundational team member on Metronome’s Strategic Account Management team, ...

Location

United States , New York City; San Francisco Bay Area

Salary:

150000.00 - 250000.00 USD / Year

Metronome

Expiration Date

Until further notice

Requirements

10+ years of experience in a related post-sales function or customer engagement role
Ownership of a strategic book of business and measurable success metrics
Excellent project management skills and experience managing complex projects across multiple teams
Ability to own and identify growth opportunities and execute on strategic account plans to drive long-term customer growth
Natural relationship builder who loves to spend time with customers
Technical aptitude to build credibility with and act as an advisor to CTOs/CPOs in matters of data, pricing, and billing

Job Responsibility

Lead key client meetings, including Executive Business Reviews (EBRs) and roadmap discussions, to drive towards shared goals, review progress, and explore new growth opportunities
Own upsells and expansion opportunities by analyzing client usage data and aligning solutions with their evolving needs
Act as the primary escalation point for tricky client issues, troubleshooting with internal teams and proactively managing risks to maintain high client satisfaction
Translate client feedback into actionable improvements with product and engineering teams, ensuring the product evolves in alignment with customer needs and market trends
Drive end-to-end project plans for complex deployments, coordinating timelines, resources, and deliverables across internal and client teams

What we offer

Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership
Paid parental leave
FSA (Flexible spending account)
Retirement planning - Traditional and ROTH 401(k)
Flexible time off
Employee assistance program (mental health benefits)
Culture where personal growth is highly valued

Fulltime

Strategic Account Director

Strategic Account Managers are responsible for managing and growing our highest ...

Location

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Experience in B2B tech sales or account management, with a proven track record of growing high-value accounts (ideally £1M+ spend per year)
Demonstrated ability to engage with C-level executives and navigate complex corporate structures
Evidence of outstanding performance in current sales roles, consistently surpassing targets
Outstanding interpersonal skills, empathy, and a talent for building trust with senior stakeholders
Highly organised and process-driven, with the ability to follow and optimise sales methodologies and account management frameworks
Skilled in orchestrating and managing complex partner and technology ecosystems across customer accounts
Proven ability to lead and coordinate virtual teams across the business, enabling them to deliver maximum value to strategic customers
Ability to align solutions with clients’ long-term goals and stay attuned to industry trends
Strong grasp of client financials, market dynamics, and growth opportunities
Adept at navigating complex deal negotiations and influencing both internal and external stakeholders

Job Responsibility

Strategic Relationship Building: Cultivate and nurture trusted relationships with C-level executives and key stakeholders in assigned major accounts
Act as a strategic partner, gaining a deep understanding of clients’ business models, objectives, and sector challenges to provide tailored solutions
Account Strategy and Delivery: Develop and implement strategic account plans to drive revenue growth through upselling, cross-selling, and contract renewals
Work closely with the Strategic Accounts Director to craft and present bespoke go-to-market strategies for high-value deals
Revenue Growth and Client Retention: Identify and capitalise on opportunities to expand account revenue, increasing share of wallet and customer lifetime value (CLV)
Secure contract renewals and extensions to ensure enduring partnerships
Cross-Functional Collaboration: Collaborate seamlessly with Sales, Marketing, Product, and Customer Success teams to align solutions with client needs
Champion the client’s perspective internally to shape product enhancements and service improvements
Monitor account health, engagement, and financial metrics (e.g., revenue growth, Net Promoter Score
Client Advocacy and Innovation: Facilitate collaborative initiatives or co-innovation projects with clients to deliver mutual value

What we offer

25 days’ holiday, plus you can buy up to 5 more days
Birthday off
An extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match and 4 x life assurance
Flexible working and work from anywhere for up to 30 days per year (some exceptions)
Maternity: 16 weeks’ full pay
Paternity: 3 weeks’ full pay

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven track record managing a client-facing team within a digital services organisation
Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
Experience leading and developing high-performing customer success or account management teams within a digital services environment
Strong commercial acumen and a deep understanding of strategic account management
Exceptional stakeholder management, communication, and coaching skills
Ability to use data-driven insights to inform strategy and performance
Skilled at collaboration across departments, managing change, and championing customer experience improvements
Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
Natural ability to influence senior leaders and board members
Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums

Job Responsibility

Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
Act as the voice of the customer at a senior manager level
Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
Influence the business forecast for renewals and upsell
Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
Reduce customer churn
Coach the team to drive value-driven and strategic conversations with customers
Provide an escalation route
Ensure solutions and products proposed to customers are fit for purpose

What we offer

25 days’ holiday
Buy up to 5 more days holiday
Birthday off
Extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match
4 x life assurance
Flexible working

Fulltime

Key Account Manager - Enterprise Accounts

As a Key Account Manager for Enterprise Accounts, you will be responsible for so...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Groupon

Expiration Date

Until further notice

Requirements

5+ years of progressive sales experience in a dynamic, Enterprise-level environment, with a proven track record of proactive business development and strategic account management
Fluent in Arabic and English
Proven experience in acquiring and managing major national and multinational Enterprise accounts
Demonstrated ability to manage and close complex negotiations and high-level contractual agreements with C-Level executives
Experience in strategically managing multiple executive-level stakeholders and building long-term, mutually beneficial partnerships
Must be able to visit clients regularly face-to-face to foster and maintain strong business relationships
Self-motivated, target-driven, and focused on achieving challenging business objectives
Customer-focused with a strong strategic understanding of the business and value proposition

Job Responsibility

Lead the identification and pursuit of new, high-impact business opportunities through advanced market analysis, strategic cold outreach, and executive-level engagement to secure major national and multi-market accounts
Expertly guide potential Enterprise merchants through the complex sales cycle, addressing high-level strategic concerns, negotiating mutually beneficial, high-value terms and pricing, and closing significant deals while ensuring maximum profitability
Collaborate cross-functionally and internally to ensure the seamless, high-touch onboarding of new strategic partners and drive substantial revenue growth for the National division by expanding the high-value merchant base
Manage and develop a strategic portfolio of high-value, high-potential national and multinational accounts
Cultivate and maintain strong, executive-level relationships with national merchant partners, acting as a trusted strategic advisor and key point of contact to foster long-term, mutually beneficial partnerships
Proactively identify and architect complex upsell opportunities and collaborate strategically with Marketing to help partners maximize their international and local potential
Develop and execute sophisticated pricing strategies, considering complex market dynamics and promotional campaigns, to renegotiate and optimize existing contractual agreements through in-depth pricing analysis and performance monitoring

We are on a bold mission to create the best software services offering in the wo...

Location

India , Coimbatore

Salary:

Not provided

techjays

Expiration Date

Until further notice

Requirements

Client Relationship Management
Project & Delivery Oversight
Account Strategy & Growth
Escalation & Risk Management
Internal Stakeholder Coordination
Communication & Negotiation
Project Management Tools (e.g., Jira, Asana)
Client Lifecycle Management
People Management & Coaching
Analytical & Reporting Skills

Job Responsibility

Own strategic relationships with key clients
act as a trusted advisor and escalation point
Identify business opportunities and align internal resources to meet client goals
Lead client onboarding, quarterly business reviews (QBRs), and renewal/expansion discussions
Drive continuous improvement in client satisfaction, retention, and growth metrics
Analyze account performance data to provide insights and actionable recommendations
Collaborate with sales/account managers to identify upsell and cross-sell opportunities
Ensure smooth coordination between client-facing and technical/delivery teams for seamless execution
Lead, coach, and inspire a team of client engagement managers,delivery leads, and specialists
Set performance objectives, conduct reviews, and support career development planning

What we offer

Best in class packages
Paid holidays and flexible paid time away
Casual dress code & flexible working environment
Medical Insurance covering self & family up to 4 lakhs per person

Strategic Account Executive

PagerDuty seeks a dynamic Strategic Account Executive with a proven track record...

Location

United States , San Francisco

Salary:

160000.00 - 185000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

10+ years of field sales experience with a strong software/SaaS sales background
6+ years of experience expanding existing accounts and developing new business within enterprise accounts
Proven success in Strategic Account Management with Fortune 500 companies
Experience selling to C-level executives, with the ability to navigate complex organizational structures
Experience in multi-product selling environments
Ability to travel approximately 30%

Job Responsibility

Value Selling & Strategic Account Growth: Position PagerDuty's value by emphasizing the strategic impact and business outcomes our products can deliver
Identify and align with stakeholders' big problems and strategic goals within new and existing accounts
Develop and execute strategic plans to grow accounts by anticipating customer needs
Build long-term strategies for account growth
Sales Effectiveness: Establish and nurture genuine, consultative relationships with new prospects and existing customers
Drive complex, multi-product sales cycles that span net-new business acquisition and account expansion
Conduct executive-level discussions (SVP and above)
Deliver compelling, customized presentations
Sales Execution & Relationship Management: Ensure accurate forecasting, effective pipeline management, and consistent execution
Engage internal resources—such as marketing, alliances, and BDR teams—proactively to support prospecting efforts

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

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Engagement Manager - Strategic Accounts

Job Description

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