Engagement Manager - Strategic Accounts Job at Legora (London)

Senior Marketing Manager, Strategic Accounts & Revenue Programs

GitHub's Regional Marketing Team is expanding to meet the growing scale and comp...

Location

United States , San Francisco

Salary:

34.00 - 36.00 USD / Hour

Apex Systems

Expiration Date

Until further notice

Requirements

Strong verbal and written communication skills, with the ability to craft compelling executive-level messaging and narratives
Deep knowledge of Account-Based Marketing (ABM) principles, strategies, and tools
Experience designing and executing high-touch executive engagement programs and white-glove experiences
Ability to work cross-functionally with Sales, Revenue Pods, and Field Marketing teams to align on pipeline objectives
Strong analytical and strategic thinking skills, with the ability to translate account data and pipeline signals into actionable marketing programs
7 years of B2B marketing experience, with a strong focus on ABM, field marketing, executive programs, or strategic account marketing
Proven track record of building and scaling account-based programs that deliver measurable pipeline and revenue impact
Experience marketing to senior BDM and TDM audiences (C-suite, VP-level executives, and technical leaders)
Demonstrated success partnering with sales/revenue teams in a pod or aligned-account model
Strong project management skills with the ability to run multiple high-stakes programs simultaneously

Job Responsibility

Own regional marketing strategy and execution for Business Decision Maker (BDM) and Technical Decision Maker (TDM) audiences, serving as the primary marketing owner for strategic account engagement
Define and deliver an integrated plan that unifies executive programs, ABM, and industry/solution campaigns under a single, cohesive narrative
Lead executive programs, 1:1 and 1:few ABM initiatives, and curated account-based experiences that deepen relationships with senior stakeholders
Design and execute high-touch moments, including executive dinners, hospitality experiences, and bespoke engagements that accelerate strategic opportunities
Develop industry- and solution-specific campaigns for priority verticals, positioning our solutions as the clear choice for industry-specific challenges
Partner closely with Revenue Pods (sales, SDR, customer success) to align programs to top account priorities, and collaborate with product marketing, content, and field teams to deliver integrated experiences
Run signature programs including 1:1 ABM, industry roundtables and executive breakfasts, TDM and BDM third-party event sponsorships, and Developer- and BDM-focused Community User Groups
Drive sourced and influenced pipeline, strategic account progression, and executive engagement that accelerates opportunities within targeted accounts

What we offer

Medical
Dental
Vision
Life
Disability
Other insurance plans
ESPP (employee stock purchase program)
401K program with company match after 12 months
HSA (Health Savings Account)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions

Fulltime

Business Development Manager - Strategic Accounts

The Business Development Manager – Strategic Accounts (BDM) is a commercial role...

Location

United States , New York

Salary:

100000.00 USD / Year

Implicity

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent professional experience
One to three years of business development, sales development, or healthcare commercial experience preferred
Experience with hospital systems, clinics and healthcare environments is a must
Strong written and verbal communication skills
Highly organized with disciplined follow-through
Comfortable operating in a performance-driven environment
Curious about healthcare systems, digital health, and cardiology markets
Proficient with CRM systems and modern productivity tools

Job Responsibility

Develop and execute structured outreach strategies within assigned strategic accounts
Identify, map, and engage clinical, operational, and administrative stakeholders
Build multi-threaded relationships that support long-term enterprise partnerships
Maintain organized and accurate account intelligence within CRM systems
Execute targeted outbound communication campaigns across phone, email, and digital channels
Personalize messaging based on account research, market trends, and customer needs
Establish consistent follow-up cadences to drive stakeholder engagement and discovery conversations
Conduct discovery conversations to assess clinical, operational, and economic alignment
Identify buying signals and progression criteria
Convert engaged accounts into qualified opportunities for Regional Sales Managers

What we offer

Extensive coverage, including dental & vision, financed at 90% by Implicity (70% for dependents)
401K : up to 4% match
25 PTO + 9 bank holidays
Maternity (paternity) leave policy: 4 weeks (2 weeks) fully paid

Fulltime

Customer Success Manager - Strategic Accounts

In this role, you’ll work regularly with our largest, “Strategic” customer accou...

Location

United States , San Francisco

Salary:

130000.00 - 170000.00 USD / Year

Assembled

Expiration Date

Until further notice

Requirements

Preferred: 5+ years of working experience with at least 3 years in customer-facing, highly strategic, operational, and analytical environments e.g. business operations, management consulting or customer success.
Relationship building & managing up
You don’t give up: You have the grit, determination and tenacity needed to push through roadblocks within highly unstructured environments
You have a track record for getting things done
You can think strategically while being in the weeds
You have a growth mindset
You have a nose for value
You are a great team member
You get on the plane: You are willing and able to travel to meet with customers in person for onsite training, business reviews, and executive engagement.

Job Responsibility

Account manage a portfolio of our most strategic customers as you help them achieve their goals on Assembled Platform (WFM and Assist AI) and drive business outcomes with senior stakeholders
Project-manage customer initiatives with internal & external stakeholders, collaborating cross-functionally (often with product, sales, partnerships, etc) to drive results
Actively gather and communicate learnings and customer feedback to product and engineering teams. Identify top customer challenges and articulate them effectively to shape product improvements.
Drive and own retention efforts to identify upsell opportunities, lead renewal negotiations and own churn mitigation
Lead strategic initiatives to improve our Customer team processes including projects such as identifying scaleable ways through data to identify churn risk and expansion opportunities and designing the playbooks to increase customer retention and drive product adoption
Maintain and build our systems with the goal of powering our metrics tracking, operational cadence and increasing our ability to be proactive and prescriptive in how we engage with customers
Work in tandem with Solutions, AI Deployment Strategists and Technical Support to drive successful customer outcomes and feature adoption of all aspects of the Assembled Platform across the customer lifecycle.

What we offer

Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment
Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Fulltime

Customer Success Manager - Strategic Accounts

In this role, you’ll work regularly with our largest, “Strategic” customer accou...

Location

United Kingdom , London

Salary:

Not provided

Assembled

Expiration Date

Until further notice

Requirements

Preferred: 5+ years of working experience with at least 3 years in customer-facing, highly strategic, operational, and analytical environments e.g. business operations, management consulting or customer success.
Relationship building & managing up: You enjoy developing relationships and can collaborate effectively with a wide range of constituents, adjusting your messaging accordingly.
You don’t give up: You have the grit, determination and tenacity needed to push through roadblocks within highly unstructured environments
You have a track record for getting things done: You know how to juggle competing priorities and drive towards outcomes.
You can think strategically while being in the weeds: You can identify key trends and insights from customer conversations and the broader market to connect the dots on what we should do on go-to-market and product.
You have a growth mindset: You're not afraid to try things you've not done before and failing. You thrive on feedback
You have a nose for value: You can parse through the noise to determine what matters most, leveraging data to break down complex, amorphous problems.
You are a great team member: You are collaborative, humble and helpful. You are available to help your teammates when needed and are able to balance your priorities with the overall team's.
You get on the plane: You are willing and able to travel to meet with customers in person for onsite training, business reviews, and executive engagement.

Job Responsibility

Account manage a portfolio of our most strategic customers as you help them achieve their goals on Assembled Platform (WFM and Assist AI) and drive business outcomes with senior stakeholders
Project-manage customer initiatives with internal & external stakeholders, collaborating cross-functionally (often with product, sales, partnerships, etc) to drive results
Actively gather and communicate learnings and customer feedback to product and engineering teams. Identify top customer challenges and articulate them effectively to shape product improvements.
Drive and own retention efforts to identify upsell opportunities, lead renewal negotiations and own churn mitigation
Lead strategic initiatives to improve our Customer team processes including projects such as identifying scaleable ways through data to identify churn risk and expansion opportunities and designing the playbooks to increase customer retention and drive product adoption
Maintain and build our systems with the goal of powering our metrics tracking, operational cadence and increasing our ability to be proactive and prescriptive in how we engage with customers
Work in tandem with Solutions, AI Deployment Strategists and Technical Support to drive successful customer outcomes and feature adoption of all aspects of the Assembled Platform across the customer lifecycle.

Fulltime

Strategic Accounts Sales Manager

Being in a business support role at Australia Post means helping our people deli...

Location

Australia , Melbourne

Salary:

Not provided

Australia Post

Expiration Date

Until further notice

Requirements

Proven experience managing large, complex enterprise accounts in a B2B environment
Strong track record of delivering revenue growth, renewals and strategic outcomes
Experience shaping and executing account strategies across multi-stakeholder environments
Ability to influence and build trusted relationships at C-suite level
Strong commercial acumen, including pricing, negotiation and growth strategy
Experience leading cross-functional teams without direct authority
Ability to translate data insights into actionable account strategies.

Job Responsibility

Own and grow strategic enterprise accounts, driving revenue, retention and share of wallet
Develop and execute end-to-end account strategies and long-term growth plans
Lead complex commercial negotiations, renewals and strategic initiatives
Identify and deliver new growth opportunities across your portfolio
Build deep customer insight and align account strategies to Australia Post’s broader objectives
Lead a high-performing, cross-functional Pod team to deliver coordinated outcomes
Drive executive-level stakeholder engagement internally and externally
Deliver strong commercial outcomes, underpinned by data-led insights and performance tracking.

What we offer

Be part of one of Australia’s largest business transformations, driving customer value
Work alongside executive leaders internally and externally
Drive real, measurable impact for customers and communities.

Fulltime

Engagement associate - strategic accounts

This role will support the Strategic Accounts Engagement Director and Engagement...

Location

United Kingdom , London

Salary:

Not provided

Legora

Expiration Date

Until further notice

Requirements

1–2 years of professional experience from a consulting, legal or FS background (e.g., project management, change management, paralegal, operations)
High attention to detail and strong organisation skills
The ability to manage multiple priorities and follow through reliably
A growth mindset, excited to learn, iterate, and improve
Someone who enjoys being in the office 5 days a week
Must be flexible and adaptable in approach and meet new challenges and tasks with enthusiasm
Comfortable and enthusiastic about being on client site whilst demonstrating Legora values at all times
Comfortable with new systems and able to quickly and effectively learn how to use them

Job Responsibility

Be primarily responsible for monitoring usage trends and customer health signals, raising risks and opportunities proactively to the Engagement Manager
Ensure client feedback is channelled internally to the correct internal stakeholders (Customer Enablement, Product, Marketing) and the client is kept informed of progress via the Engagement Manager
Keep abreast of client feature requests and how these are progressing on the Legora development roadmap whilst ensuring proactive management of client communications
Be very proficient in creating materials for clients such as presentations (eg Quarterly Business Reviews), communications and training material to a very high standard
Analyse complex law firm data and translate it into meaningful updates within presentations
Be responsible for a number of organisational tasks including managing calendars for internal and external stakeholders to ensure the Strategic Engagement Accounts team is highly organised

Fulltime

Sr. Manager of Customer Success, Strategic Accounts

As the Sr. Manager of Customer Success for Strategic Accounts at Dialpad, you wi...

Location

United States , Denver

Salary:

156000.00 - 211200.00 USD / Year

Dialpad

Expiration Date

Until further notice

Requirements

8+ years of experience in Customer Success, Account Management, or a similar customer-facing role with a focus on Strategic accounts
Proven track record of successfully managing Enterprise-level clients, driving customer retention, and growing strategic partnerships
5+ years of leadership experience, with the ability to inspire and manage a high-performing team
Excellent communication, presentation, and interpersonal skills, with the ability to build strong relationships at all levels of an organization
Deep understanding of SaaS business models and the ability to drive product adoption and value realization
Strong problem-solving skills, with the ability to handle complex customer issues and drive timely resolutions
Data-driven, with experience using customer success platforms and CRM tools (e.g., Salesforce, Gainsight, Zendesk, etc.)
Strong organizational skills, with the ability to manage multiple accounts and initiatives simultaneously
Ability to adapt quickly to an ever-changing environment
Experience with telecommunication or SaaS providers required

Job Responsibility

Lead and Develop the Team: Build, manage, and mentor a high-performing team of Customer Success Managers (CSMs) who support Dialpad’s Strategic customers
Customer Advocacy: Serve as the executive leader responsible for customer satisfaction and retention within the Strategic segment
Strategic Account Management: Work closely with Strategic customers to understand their business needs and drive outcomes that ensure customer success and the expansion of our business within their organization
Driving Adoption and Engagement: Collaborate with customers to accelerate product adoption, minimize churn, and help them fully leverage the Dialpad platform's value
Customer Health & Escalations: Monitor the health of customer accounts, identifying risks and areas of opportunity
Collaborative Leadership: Collaborate with Sales, Marketing, Product, and Engineering teams to create customer-centric strategies, improve product offerings, and deliver the best possible experience for our Strategic clients
Metrics & Reporting: Establish and track key performance indicators (KPIs) for customer success
Thought Leadership: Stay informed on industry trends and customer needs, and provide insights and feedback to help shape the future of Dialpad’s products and services

What we offer

competitive benefits and perks
robust training program
inclusive, vibrant office environment
recognized Great Place to Work culture

Fulltime

Senior Director - Strategic Accounts

Why Valvoline Global Operations? At Valvoline Global Operations, we're proud to...

Location

United States , Lexington

Salary:

Not provided

Valvoline

Expiration Date

Until further notice

Requirements

Bachelor's degree required.
Master's degree preferred.
10+ years of sales leadership experience.
Significant experience leading people and developing high performing sales teams.
Experience managing large national accounts and strategic customer relationships.
Proven track record of driving profitable growth and achieving revenue objectives.
Experience negotiating and managing complex, multi-million-dollar customer agreements.
Ability to interpret business performance metrics and develop growth strategies
Ability to align and execute sales strategy
Change leadership and execution mindset

Job Responsibility

Lead, develop, and manage the Strategic Account Management team to drive profitable growth, customer retention, and expansion across strategic national accounts.
Establish and monitor success metrics while ensuring effective utilization of Salesforce.com and consistent execution of customer business reviews, summits, and value proposition delivery.
Partner with Marketing, Field Training, Sales Development, and other internal stakeholders to ensure alignment and effective presentation of Valvoline's value proposition to strategic customers.
Develop and refine the long-term strategy for Strategic National Accounts, identifying opportunities to improve sales effectiveness, customer engagement, and business performance.
Build and maintain executive-level relationships with key customer stakeholders and influence organizational change to support mutual growth objectives.
Lead negotiations, execution, and management of complex multi-million-dollar agreements with strategic customers.
Drive accountability, performance management, coaching, and professional development across the Strategic Account Management team.
Ensure achievement of operating profit, return on sales, and growth objectives while maintaining strong customer satisfaction and retention.
Leverage industry knowledge, customer insights, and competitive intelligence to identify growth opportunities and improve market position.
Additional duties as assigned.

What we offer

Health insurance plans (medical, dental, vision)
Health Savings Account (with employer base deposit and match)
Flexible spending accounts
Competitive 401(k) with generous employer base deposit and match
Incentive opportunity
Life insurance
Short and long-term disability insurance
Paid vacation and holidays
Employee Assistance Program
Employee discounts

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Engagement Manager - Strategic Accounts

Job Description

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