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Engagement Manager, Public Sector

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Scale

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Location:
United States , Colorado Springs

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Category:

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Contract Type:
Not provided

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Salary:

195800.00 - 279400.00 USD / Year

Job Description:

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter. We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows for a national security customer. As an EM on our public sector delivery team, you will own or support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and contract awareness — and who thrives in fast-moving, ambiguous, and mission-driven environments.

Job Responsibility:

  • Manage customer relationships from the executive to the end user
  • Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine
  • Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
  • Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
  • Oversee onboarding and successful implementation of customer accounts

Requirements:

  • An active TS/SCI clearance
  • 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
  • A track record of structured, analytics-driven problem solving
  • Excellent verbal and written communication skills
  • Willingness to be onsite with the customer in the Colorado Springs area 4 days per week and able to travel at least 25% of the time (as needed)

Nice to have:

  • 10+ years of professional experience, often in a customer-facing technical program management role in industry or government
  • Prior experience at an API technology company and / or managing technical customers using an API
  • A technical degree in computer science, engineering, or related field
  • Proficiency in Python, SQL or other programming languages
  • Domain expertise in a relevant field (e.g. modeling and simulation, joint planning processes, intelligence workflows, etc)
What we offer:
  • Comprehensive health, dental and vision coverage
  • retirement benefits
  • a learning and development stipend
  • generous PTO
  • equity based compensation

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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