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As the Engagement Manager, you will be responsible for establishing deep customer and prospect relationships, proactively identifying opportunities where Scale can build custom AI applications to improve lives for citizens and residents, overseeing the execution to ensure timelines are met and/or communicated effectively, interfacing with premier research institutions to discuss how Scale can best support them, and partnering with organizations who are looking to train and educate people on how to use AI, AI safety, and more.
Job Responsibility:
Drive the process of identifying high-value use cases for custom LLMs that Scale can build within government entities
Partner with clients to understand their most pressing problems and brainstorm how Scale can best help
Manage the long-term health of clients by identifying and preempting areas of risk or concern
Be the main point-of-contact for clients if they have any questions, issues, or concerns and triage accordingly
Collaborate with the operational and engineering execution teams to track delivery and timelines
Review, track and improve operational performances and be obsessed with continuous improvement
Brainstorm with premier research institutions building Arabic LLMs how Scale can best support and/or ideas they should consider testing
Requirements:
4+ years of total work experience, with experience in consulting or as a technical program management role in industry
Experience at a Big 3 Consulting Firm or a leading tech company
A proven track record in B2B client facing roles and expanding client relationships
Ability to understand APIs and the ML training lifecycle and build great relationships with technical customers
Great cross-functional experience and collaborative ability
Excellent verbal and written communications
A track record of structured, analytics-driven problem solving
A history of diligence and organization across multiple work streams
An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
Analytical, planning, and process improvement capability
Have proficiency in reading, writing, and speaking in Arabic