Engagement Manager II Job at Braze (Toronto)

Engagement Manager II

Engagement Manager II is a critical role on our growing AI Expert Services team....

Location

United States , Chicago

Salary:

121300.00 - 142700.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

5-7 years of project management, consulting, or professional services experience
Bachelor's degree in a technical field
Advanced degrees (MBA or MS) preferred
Significant experience managing technical projects from start to finish
Experience leading workshops with senior-level stakeholders
Hands-on technical experience
Proactive and resourceful mindset
Exceptional clarity and persuasiveness in communication

Job Responsibility

Lead the AI Deployment Lifecycle from start to finish
Facilitate technical workshops with customers
Drive successful customer engagements as the main point of contact
Drive process improvement by championing project management excellence
Influence the product roadmap to ensure it remains customer-centric

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience
Opportunities to give back to your community
Employee Resource Groups

Fulltime

Engagement Manager II

Engagement Manager II is a critical role on our growing AI Expert Services team....

Location

United States , Austin

Salary:

121300.00 - 142700.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

5-7 years of project management, consulting, or professional services experience
At least a bachelor's degree in a technical field
Advanced degrees (MBA or MS) preferred
Significant experience managing technical projects from start to finish
Experience leading workshops with senior-level stakeholders
Hands-on technical experience
Professional services background
Highly organized
Entrepreneurial leader with a strong technical background and a customer-centric mindset
Natural at navigating complex projects and building relationships with a diverse range of stakeholders

Job Responsibility

Lead the AI Deployment Lifecycle from start to finish
Facilitate technical workshops with customers
Drive successful customer engagements as the main point of contact
Drive process improvement by championing project management excellence
Influence the product roadmap to ensure it remains customer-centric

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience
Opportunities to give back to your community
Employee Resource Groups

Engagement Manager II

Engagement Manager II is a critical role on our growing AI Expert Services team....

Location

United States , Seattle

Salary:

121300.00 - 142700.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

5-7 years of project management, consulting, or professional services experience
At least a bachelor's degree in a technical field
Advanced degrees (MBA or MS) preferred
Significant experience managing technical projects from start to finish
Experience leading workshops with senior-level stakeholders
Hands-on technical experience
Proactive and resourceful
Highly organized
Entrepreneurial leader
Strong technical background

Job Responsibility

Lead the AI Deployment Lifecycle from start to finish
Facilitate Technical Workshops with customers
Drive successful customer engagements as the main point of contact
Drive Process Improvement by championing project management excellence
Influence the Product Roadmap to ensure it remains customer-centric

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience
Opportunities to give back to your community
Employee Resource Groups

Fulltime

Engagement Manager II

Engagement Manager II is a critical role on our growing AI Expert Services team....

Location

United States , New York City

Salary:

121300.00 - 142700.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

5-7 years of project management, consulting, or professional services experience
At least a bachelor's degree in a technical field (advanced degrees (MBA or MS) preferred)
Significant experience managing technical projects from start to finish
Experience leading workshops with senior-level stakeholders
Hands-on technical experience allowing contribution to architectural and machine learning design at a conceptual level

Job Responsibility

Lead the AI Deployment Lifecycle from start to finish
Facilitate technical workshops with customers
Drive successful customer engagements as the main point of contact
Drive process improvement by championing project management excellence
Influence the Product Roadmap to ensure it remains customer-centric

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience
Opportunities to give back to your community
Employee Resource Groups

Fulltime

Technical Engagement Manager II

Bugcrowd is seeking a highly skilled Technical Engagement Manager II (TEM II) to...

Location

Australia

Salary:

Not provided

Bugcrowd

Expiration Date

Until further notice

Requirements

4-6 years of experience in a customer-facing technical role such as implementation, solutions architecture, technical program management, or professional services
Deep knowledge of pentest, bug-bounty and red-team methodologies
Strong problem solving skills and ability to manage multiple projects simultaneously
Excellent written & verbal communication with customer facing mindset
Ability to work collaboratively in a cross functional environment

Job Responsibility

Lead the end to end technical onboarding and configuration of Bug Bounty, Vulnerability Disclosure, Red team and pentest programs for new and existing customers
Translate customer security requirements into tailored program designs and platform configurations
Conduct technical program reviews, kickoff meetings, and walkthroughs with customers and internal stakeholders
Troubleshoot technical issues related to platform integrations, vulnerability workflows and reporting
Act as a technical point of contact during program launches, ensuring smooth transitions and early success
Provide expert guidance on offensive security engagements, vulnerability triage, communication workflows, and integration best practices
Collaborate closely with the Customer Relationship Managers and sales teams to align technical delivery with customer expectations
Partner with Line of Business Owners, Product, Engineering and Operations team to relay customer feedback and advocate for feature enhancements
Assist in developing and improving internal onboarding playbooks, technical documentation, and enablement materials
Support continuous improvement of delivery processes to drive consistency, quality and scalability

Manager II, Account Executive

As an Account Executive Manager, you will apply your subject matter knowledge to...

Location

United States

Salary:

210500.00 - 495000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or Bachelor’s Degree preferred, or equivalent experience
Engineering or technology education, advanced degree or MBA desired
Typically 10+ years account management experience
Prior direct people manager experience required
Experience leading global teams preferred
Experience in IT industry
Experience as IT leader and/or working with customers a plus
Experience in vertical industry a plus in Energy, Manufacturing, Aerospace and Healthcare
P&L and risk management skills and experience preferred
Demonstrated sales and management success

Job Responsibility

Leads direct and matrix team to growth across the HPE Portfolio
Articulates a two-way connection between the customer's core KPIs, business priorities and initiatives, and the plan to support the customer with IT solutions
Proactively builds and executes a plan to drive growth and profitability across HPE's portfolio
Actively engages with the customer to identify opportunities
Knowingly invests in maintaining and developing a professional relationship network within the C-level customers and partners
Develops and maintains a comprehensive view of the partner landscape in the account
Develops a clear understanding of the customer's innovation agenda and anticipated implementation plan
Constantly develops and updates expertise in IT technology
Acts as people manager for direct reporting team members
Provides feedback into other HPE organizations and coordinates with other customer facing HPE organizations to improve the customer experience

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Senior Customer Success Manager II

As a Customer Success Manager (CSM) you will play a pivotal role in ensuring cus...

Location

United States , Chicago; New York; San Francisco; Scottsdale; Seattle

Salary:

120000.00 - 145000.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

5-7+ years in customer success, account management, or a related field responsible for customer retention and expansion, preferably in the SaaS or public safety industries
Excellent written and verbal communication, with the ability to translate complex concepts into clear, actionable insights
Strong analytical skills and the ability to creatively solve customer needs and drive product adoption
Proven track record of fostering relationships with key decision-makers and stakeholders
Comfortable working in a fast-paced startup environment with a willingness to adapt and grow alongside the company
Ability to quickly learn and become proficient in new technologies and systems
Passion for helping customers succeed, with a proactive and empathetic approach to addressing their needs

Job Responsibility

Customer Relationship Management: Maintain and nurture strong, long-term relationships with customers by understanding their unique needs, challenges, and goals
Advocate for Customers: Serve as the voice of the customer within the organization, collaborating with product, support, and engineering teams to ensure customer feedback is integrated into future development
Proactive Engagement: Regularly check in with open customers to anticipate their needs, identify challenges, opportunities for expansion, and offer solutions to improve their experience
Product Expertise: Become a Prepared platform subject matter expert educating customers on the best ways to fully leverage all features to meet their operational needs
Customer Retention & Growth: Focus on customer retention by ensuring high satisfaction and identify opportunities for upselling or cross-selling additional solutions that can further enhance their outcomes
Performance Tracking & Reporting: Monitor customer usage metrics and proactively address any areas for improvement, ensuring customers are achieving their goals and adhering to best practices
Issue Resolution: Triage and resolve customer issues in collaboration with the technical support team, providing prompt solutions and maintaining a positive customer experience
Customer Success Strategy: Assist in refining and implementing the customer success strategy, tailoring

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Engineering Manager II, Java Backend - Marketing Org

Groupon is on a radical journey to transform our business with relentless pursui...

Location

India

Salary:

Not provided

Groupon

Expiration Date

Until further notice

Requirements

BE/BTech or ME/MTech degree in Computer Science, Software Engineering from a recognised institute
10+ years of overall industry experience with 4 years of leadership (hands-on engineering management) role in developing and supporting web applications, micro services in a distributed environment
Experience with managing platform services, delivering projects in a dynamic environment
Experience with managing high-performance individuals in different time zones
Good communication and collaboration skills, and the ability to deal with ambiguity
Strong experience in programming languages - Java and competent in designing and building enterprise-scale applications, common frameworks, etc.
Experience building and scaling large-scale distributed systems and development experience with service-oriented architectures/microservices
Prior AWS/GCP/Azure/Pivotal Cloud Foundry experience is a must
Proven success managing and scaling platform services in fast-moving environments
Experience leading cross-regional teams and driving platform-level strategies

Job Responsibility

Customer Communication Excellence: Drive reliability, performance, and personalization across our Dispatch and Subscription systems
Achieve a 99.99% delivery success rate and under 1s latency for real-time communications
Subscription Platform Growth: Lead engineering teams focused on the evolution and scalability of our subscription systems
Enable 2x growth in subscriber engagement and conversion over the next 12 months
Platform Scalability & Operational Efficiency: Reduce technical debt and optimize resource usage across core services by modernizing legacy infrastructure and adopting cloud-native patterns
Achieve a 30% reduction in platform operational costs while improving performance benchmarks
Engineering Team Performance & Growth: Build high-performing, autonomous, and globally distributed teams that execute with agility and ownership
Maintain 90%+ team engagement and less than 10% regrettable attrition, with measurable velocity improvements
AI-First Transformation Enablement: Champion the integration of AI/ML where it enhances business outcomes, from system automation to intelligent routing and customer experience
Deliver at least 2 AI-driven features or systems into production per year

Engagement Manager II

Braze

Location:
Canada , Toronto

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 28, 2025

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Location:Canada , Toronto

Category:IT - Software Development

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 28, 2025

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