Engagement Manager II Job at Braze (Chicago)

Engagement Manager II

Engagement Manager II is a critical role on our growing AI Expert Services team....

Location

United States , Seattle

Salary:

121300.00 - 142700.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

5-7 years of project management, consulting, or professional services experience
At least a bachelor's degree in a technical field
Advanced degrees (MBA or MS) preferred
Significant experience managing technical projects from start to finish
Experience leading workshops with senior-level stakeholders
Hands-on technical experience
Proactive and resourceful
Highly organized
Entrepreneurial leader
Strong technical background

Job Responsibility

Lead the AI Deployment Lifecycle from start to finish
Facilitate Technical Workshops with customers
Drive successful customer engagements as the main point of contact
Drive Process Improvement by championing project management excellence
Influence the Product Roadmap to ensure it remains customer-centric

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience
Opportunities to give back to your community
Employee Resource Groups

Fulltime

Engagement Manager II

Engagement Manager II is a critical role on our growing AI Expert Services team....

Location

United States , Austin

Salary:

121300.00 - 142700.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

5-7 years of project management, consulting, or professional services experience
At least a bachelor's degree in a technical field
Advanced degrees (MBA or MS) preferred
Significant experience managing technical projects from start to finish
Experience leading workshops with senior-level stakeholders
Hands-on technical experience
Professional services background
Highly organized
Entrepreneurial leader with a strong technical background and a customer-centric mindset
Natural at navigating complex projects and building relationships with a diverse range of stakeholders

Job Responsibility

Lead the AI Deployment Lifecycle from start to finish
Facilitate technical workshops with customers
Drive successful customer engagements as the main point of contact
Drive process improvement by championing project management excellence
Influence the product roadmap to ensure it remains customer-centric

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience
Opportunities to give back to your community
Employee Resource Groups

Engagement Manager II

Engagement Manager II is a critical role on our growing AI Expert Services team....

Location

United States , New York City

Salary:

121300.00 - 142700.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

5-7 years of project management, consulting, or professional services experience
At least a bachelor's degree in a technical field (advanced degrees (MBA or MS) preferred)
Significant experience managing technical projects from start to finish
Experience leading workshops with senior-level stakeholders
Hands-on technical experience allowing contribution to architectural and machine learning design at a conceptual level

Job Responsibility

Lead the AI Deployment Lifecycle from start to finish
Facilitate technical workshops with customers
Drive successful customer engagements as the main point of contact
Drive process improvement by championing project management excellence
Influence the Product Roadmap to ensure it remains customer-centric

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience
Opportunities to give back to your community
Employee Resource Groups

Fulltime

Engagement Manager II

Engagement Manager II is a critical role on our growing AI Expert Services team....

Location

Canada , Toronto

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

5-7 years of project management, consulting, or professional services experience
Bachelor's degree in a technical field (advanced degrees like MBA or MS preferred)
Significant experience managing technical projects from start to finish
Experience leading workshops with senior-level stakeholders
Hands-on technical experience allowing contribution to architectural and machine learning design at a conceptual level
Professional services background
Exceptional clarity and persuasiveness in communication
Ability to bring together technical and non-technical stakeholders
Proactive and resourceful, comfortable identifying unmet needs and developing new solutions

Job Responsibility

Lead the AI Deployment Lifecycle from use case design to user acceptance testing (UAT)
Facilitate technical workshops with customers to align on objectives, specs, and architecture
Drive successful customer engagements as the main point of contact, managing deliverables and risks
Drive Process Improvement by championing project management excellence and refining the AI deployment playbook
Influence the Product Roadmap to ensure it remains customer-centric

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups

Fulltime

Engagement Manager II

Engagement Manager II is a critical role on our growing AI Expert Services team....

Location

United States , Denver

Salary:

121300.00 - 142700.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

5-7 years of project management, consulting, or professional services experience
Bachelor's degree in a technical field (advanced degrees preferred)
Significant experience managing technical projects from start to finish
Professional services background with expertise in leading workshops with senior-level stakeholders
Hands-on technical experience contributing to architectural and machine learning design
Proactive, resourceful, and entrepreneurial mindset

Job Responsibility

Lead the AI Deployment Lifecycle from use case design to user acceptance testing
Facilitate technical workshops with customers to align on objectives and architecture
Drive successful customer engagements as main point of contact
Drive process improvement by refining AI deployment playbook
Influence the product roadmap to ensure it is customer-centric

What we offer

Equity grants of restricted stock (RSUs)
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive medical, dental, vision, life, and disability plans
Family services including fertility benefits and equal paid parental leave
Professional development with career pathing and learning stipend
Curated in-office employee experience
Opportunities to give back including Volunteer Week
Employee Resource Groups

Fulltime

Engagement Manager II

Engagement Manager II is a critical role on our growing AI Expert Services team....

Location

Mexico , Mexico City

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

5-7 years of project management, consulting, or professional services experience
Bachelor's degree in a technical field (advanced degrees like MBA or MS preferred)
Significant experience managing technical projects from start to finish
Experience leading workshops with senior-level stakeholders
Hands-on technical experience to contribute to architectural and machine learning design at a conceptual level
Proactive, resourceful, and entrepreneurial mindset
Exceptional organizational, communication, and persuasion skills
Ability to navigate complex projects and build relationships with diverse stakeholders
Customer-centric mindset
Passion for technical program delivery, process engineering, defining strategy, and championing best practices

Job Responsibility

Lead the AI Deployment Lifecycle from start to finish including use case design, defining operating model, managing technical setup, and overseeing user acceptance testing (UAT)
Facilitate hands-on technical workshops with customers to align on objectives, technical specs, model configuration, and integration architecture
Be the main point of contact for customers throughout the AI deployment process
Manage customer deliverables, proactively identify and address risks, and provide clear communication to all stakeholders including senior leadership
Champion project management excellence and continuously improve the standardized AI deployment playbook
Play a crucial role in shaping the product roadmap to ensure it is customer-centric

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services including fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience
Opportunities to give back to your community including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups
Collaborative, transparent, and fun culture

Technical Engagement Manager II

Bugcrowd is seeking a highly skilled Technical Engagement Manager II (TEM II) to...

Location

Australia

Salary:

Not provided

Bugcrowd

Expiration Date

Until further notice

Requirements

4-6 years of experience in a customer-facing technical role such as implementation, solutions architecture, technical program management, or professional services
Deep knowledge of pentest, bug-bounty and red-team methodologies
Strong problem solving skills and ability to manage multiple projects simultaneously
Excellent written & verbal communication with customer facing mindset
Ability to work collaboratively in a cross functional environment

Job Responsibility

Lead the end to end technical onboarding and configuration of Bug Bounty, Vulnerability Disclosure, Red team and pentest programs for new and existing customers
Translate customer security requirements into tailored program designs and platform configurations
Conduct technical program reviews, kickoff meetings, and walkthroughs with customers and internal stakeholders
Troubleshoot technical issues related to platform integrations, vulnerability workflows and reporting
Act as a technical point of contact during program launches, ensuring smooth transitions and early success
Provide expert guidance on offensive security engagements, vulnerability triage, communication workflows, and integration best practices
Collaborate closely with the Customer Relationship Managers and sales teams to align technical delivery with customer expectations
Partner with Line of Business Owners, Product, Engineering and Operations team to relay customer feedback and advocate for feature enhancements
Assist in developing and improving internal onboarding playbooks, technical documentation, and enablement materials
Support continuous improvement of delivery processes to drive consistency, quality and scalability

Incident Manager II

Location

India , Hyderabad

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Proven track record in effective delivery of Incident Management
Strong time management skills coupled with good organization and planning skills
Experience working in an operations, engineering, security, change and incident management/response team
Experience with application or infrastructure services in a multi supplier environment
Excellent written and verbal communication skills
Strong collaboration skills
ITIL4 or v3 Foundation qualified

Job Responsibility

Owning the progression of incidents, proactively intervening when appropriate to ensure incidents are progressed through to closure in a timely manner and within contracted SLAs
Review Incidents across all priorities to identify root cause, detail accurate technical and business impact statements and corrective action measures and ensure timely communications to key stakeholders
Lead and coordinate Major Incident bridges, ensuring technical teams remain focused on resolution and remediation
Working with multiple support teams to ensure SLA compliance for all incidents
Review incidents to ensure accurate technical root cause identification, clear business and user impact statements, appropriate corrective and preventive actions
Documenting all incident steps to establish root cause to aid in process improvements, identify deviations and enable creation of a knowledge base
Host and/or join wider areas Post Incident Review meetings with key participants and accountable parties to ensure correct focus on root cause and drive eradication actions
Establishing regular incident reports are made available to all key stakeholders
Performing incident trend analysis to identify potential problems
Facilitating, leading, and establishing problem management

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan

Fulltime

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Engagement Manager II

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