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Engagement Manager II is a critical role on our growing AI Expert Services team. As an EM, you will own all phases of the program execution process for designing, configuring, and expanding OfferFit by Braze use cases.
Job Responsibility:
Lead the AI Deployment Lifecycle from start to finish
Facilitate technical workshops with customers
Drive successful customer engagements as the main point of contact
Drive process improvement by championing project management excellence
Influence the product roadmap to ensure it remains customer-centric
Requirements:
5-7 years of project management, consulting, or professional services experience
Bachelor's degree in a technical field
Advanced degrees (MBA or MS) preferred
Significant experience managing technical projects from start to finish
Experience leading workshops with senior-level stakeholders
Hands-on technical experience
Proactive and resourceful mindset
Exceptional clarity and persuasiveness in communication
Nice to have:
Advanced degrees (MBA or MS)
What we offer:
Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
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