Engagement Manager II Jobs

Braze

Location:
United States, Seattle

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

121300.00 - 142700.00 USD / Year

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Job Description:

Engagement Manager II is a critical role on our growing AI Expert Services team. As an EM, you will own all phases of the program execution process for designing, configuring, and expanding OfferFit by Braze use cases. Ideal EMs should be passionate about technical program delivery, process engineering, defining strategy, and championing best practices in a rapidly evolving and dynamic environment. Finally, EMs should be experts in developing relationships with customer stakeholders, as such relationships are critical for ensuring program success.

Job Responsibility:

Lead the AI Deployment Lifecycle from start to finish
Facilitate Technical Workshops with customers
Drive successful customer engagements as the main point of contact
Drive Process Improvement by championing project management excellence
Influence the Product Roadmap to ensure it remains customer-centric

Requirements:

5-7 years of project management, consulting, or professional services experience
At least a bachelor's degree in a technical field
Advanced degrees (MBA or MS) preferred
Significant experience managing technical projects from start to finish
Experience leading workshops with senior-level stakeholders
Hands-on technical experience
Proactive and resourceful
Highly organized
Entrepreneurial leader
Strong technical background
Customer-centric mindset
Natural at navigating complex projects
Expert at building relationships with diverse stakeholders
Communicates with exceptional clarity and persuasiveness
Confident in pushing back on requests that don't align with program goals

Nice to have:

Advanced degrees (MBA or MS)

What we offer:

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience
Opportunities to give back to your community
Employee Resource Groups

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Engagement Manager II