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Braze Logo Braze · IT - Software Development

Engagement Manager Ii

Brazil, São Paulo · Job Posted June 05, 2026
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Job Description

Engagement Manager II is a critical role on our growing AI Expert Services team. As an EM, you will own all phases of the program execution process for designing, configuring, and expanding OfferFit by Braze use cases. Ideal EMs should be passionate about technical program delivery, process engineering, defining strategy, and championing best practices in a rapidly evolving and dynamic environment. Finally, EMs should be experts in developing relationships with customer stakeholders, as such relationships are critical for ensuring program success.

Job Responsibility

  • Lead the AI Deployment Lifecycle
  • Facilitate Technical Workshops
  • Drive successful customer engagements
  • Drive Process Improvement
  • Influence the Product Roadmap

Requirements

  • Fluent English and advanced Spanish (mandatory)
  • Significant experience managing technical projects from start to finish
  • 5-7 years of project management, consulting, or professional services experience
  • At least a bachelor's degree in a technical field
  • Ability to lead workshops with senior-level stakeholders
  • Hands-on technical experience in architectural and machine learning design
  • Proactive and resourceful
  • Advanced degrees (MBA or MS) preferred

What we offer

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
  • A curated in-office employee experience, designed to foster community, team connections, and innovation
  • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work®
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