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Handshake Logo Handshake · IT - Administration

Engagement Management Lead

United States, San Francisco 160000.00 - 210000.00 USD / Year · Job Posted February 20, 2026
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Job Description

As an Engagement Management Lead, Handshake AI, you will own our most critical Frontier AI lab customer relationships from first scope through production deployments, expansions, and renewals. You are the person these customers call first, in both high stakes moments and day to day decision making, and you are comfortable operating in environments with high expectations, high visibility, and high pressure. You will sit at the intersection of customers, operations, product, and engineering, turning ambiguous, high stakes problems into clear programs, making hard tradeoffs at speed, and orchestrating cross functional teams to deliver outsized results while maintaining exceptional, executive level relationships.

Job Responsibility

  • Owning a high impact book of business for Handshake AI, leading strategic implementations for flagship accounts from scope and milestones through on time, successful go live
  • Running the full engagement lifecycle (onboarding, delivery, QBRs, expansions, renewals) as the single threaded owner of value for a portfolio of strategic, often multi million dollar customers
  • Turning messy, evolving customer goals into sharp programs and requirements, pushing back where needed, and influencing product, operations, and roadmap decisions
  • Defining and reporting on success metrics (business KPIs, SLAs, model quality) and using data to make fast, high conviction calls on where to double down, pivot, or sunset
  • Partnering with Sales on aggressive expansion strategies, identifying, shaping, and helping close upsell and cross sell opportunities across your accounts

Requirements

  • 6+ years in customer facing, high ownership roles (engagement management, management consulting, customer success, strategy and operations, or similar) with AI, data, or complex operational products
  • 4+ years at a top tier management consulting firm (for example McKinsey, BCG, Bain, or equivalent) and/or a mix of that background plus startup operating experience in high intensity environments
  • Proven track record leading complex, multi stakeholder implementations and driving measurable business outcomes for demanding enterprise customers
  • Experience working directly with senior stakeholders (VP or C level) and navigating complex, political organizations while still getting to an answer fast

Nice to have

Prior experience in AI is helpful but not required

What we offer

  • Equity in a fast-growing company
  • 401(k) match, competitive compensation, financial coaching
  • Paid parental leave, fertility benefits, parental coaching
  • Medical, dental, and vision, mental health support, wellness stipend
  • Learning stipend, ongoing development
  • Internet, commuting, and free lunch/gym in our SF office
  • Flexible PTO, 15 holidays + 2 flex days
  • Team outings & referral bonuses
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