Engagement Lead Job at SpryPoint

Engagement Lead

We are a global empathy-led technology services company where software and peopl...

Location

India , Pune

Salary:

Not provided

Codvo AI

Expiration Date

Until further notice

Requirements

Bachelor’s degree in technology, business, or a related field
Minimum 5-6 years of experience in client engagement, account management, or customer success roles
Proven ability to manage multiple high-value accounts and drive strategic outcomes
Strong communication and relationship-building skills
Proficiency in CRM tools and engagement tracking systems
Excellent organizational and time management abilities
Ability to work collaboratively across teams and adapt to changing client priorities
Willingness to work in the US Time zone (5 PM to 2 AM IST)

Job Responsibility

Lead engagement strategy and execution across assigned client accounts, acting as the primary point of contact
Ensure timely delivery of Engagement Performance Goals (EPG), Customer Satisfaction (CSAT), and Net Promoter Score (NPS) assessments
Oversee the accuracy and completeness of client documentation, including NDAs, SOWs, and MSAs
Represent the voice of the customer internally, sharing feedback and insights to inform product and service enhancements
Build and maintain strong client relationships through regular communication and issue resolution
Develop and implement strategies to improve customer satisfaction and retention, aligned with revenue and growth targets
Identify upsell and cross-sell opportunities within existing accounts based on evolving client needs
Conduct governance meetings and performance reviews with clients and internal stakeholders
Collaborate with delivery and support teams to ensure seamless execution and continuous improvement
Support conflict resolution and contribute to client success and long-term partnerships

Fulltime

Engagement Lead

The Implementation Architect will ensure client engagements are scoped accuratel...

Location

Salary:

Not provided

SpryPoint

Expiration Date

Until further notice

Requirements

Proven experience developing contract documentation (SOWs, milestones, etc.)
Strong organizational and multitasking skills
Effective communication and interpersonal skills
Analytical and problem-solving abilities
Ability to work under pressure and meet tight deadlines
Strong executive presence
5+ years of enterprise B2B SaaS experience
Deep utility domain and solution expertise preferred
Conflict resolution and negotiation skills
Process-building capabilities

Job Responsibility

Act as a liaison between the Sales Team and the Service Delivery Team
Work with Sales to establish, monitor, and uphold internal service levels
Support Sales through coordination and management of documentation (SOWs, milestones, project plans, RFP responses, presentations)
Support customer onboarding, including Sales-to-Service Delivery transitions
Provide insights to Sales and Service Delivery teams for continuous improvement
Partner with Sales and Service Delivery leadership to develop and streamline processes
Communicate potential delays, risks, or issues to key internal stakeholders
Support ongoing customer scoping and quoting activities
Work with Service Delivery Management to support sales pipeline forecasting

What we offer

Remote-first environment with flexible working hours across North America
Competitive Total Rewards - Comprehensive compensation package that grows with you
Complete Setup - MacBook + $500 to create your ideal home workspace
Total Wellness - Health, dental, vision, and life insurance from day one
Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days
Future Security - RRSP (Canada) and 401k (US) matching programs
Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
Team Connection - Annual company events and team offsites that bring us together

Fulltime

New

Industry Engagement Lead

The Industry Engagement Coordinator plays a key role in supporting the delivery ...

Location

Australia , Launceston

Salary:

114282.00 - 129943.00 AUD / Year

University of Tasmania

Expiration Date

June 25, 2026

Requirements

Tertiary qualification in a relevant field such as stakeholder engagement, communications, public relations or equivalent experience
Demonstrated experience developing and implementing multi-channel engagement strategies, including identifying target audiences and measuring outcomes
Experience building and maintaining productive relationships with diverse stakeholders
Experience planning and delivering promotional activities and representing an organisation at public-facing events
Understanding of or experience working within agriculture, natural resource management, or primary industries, and the ability to communicate impactfully from boardroom to farm gate
Highly developed organisational skills, with the ability to prioritise tasks and meet deadlines within a changing environment
A Class 'C' Driver Licence valid in Australia
A Registration to Work with Vulnerable People (RWVP) or the willingness to obtain

Job Responsibility

Lead the development and delivery of stakeholder engagement strategies to support the Farm Business Resilience Program across Tasmania
Design and implement engagement initiatives that increase program visibility, participation, and industry connection
Build and maintain strong relationships with farmers, industry, government, and community stakeholders
Develop and deliver high-quality communications to promote program activities and outcomes across multiple channels
Monitor and evaluate engagement activities to inform continuous improvement and demonstrate impact

What we offer

17% superannuation
Relocation support

Fulltime

!

Community Engagement Lead, Spain and Portugal

The Airbnb team is looking for a Community Engagement Lead to build and lead our...

Location

Spain , Barcelona

Salary:

80000.00 - 100000.00 EUR / Year

Airbnb

Expiration Date

Until further notice

Requirements

10+ years of experience in Community Management, Strategy, Innovation, Operations, Project Management
Strong strategic project management skills with experience leading programs and processes
Ability to approach Community through a strategic business lens and align Community goals with business goals
Familiar with regulatory environments
Entrepreneurial, solution oriented, growth mindset
Highly autonomous and self-driven
Strong verbal communication and interpersonal skills
Effective cross functional partner with ability to influence through persuasion, negotiation, and consensus building
Passion for Airbnb, our Hosts, and the mission of the company
being an Airbnb host is a plus

Job Responsibility

Act as the primary bridge between the local Airbnb team and the Host Community
Lead Community growth, engagement and impact projects and initiatives from planning to delivery
Develop and execute local Community Programs
Collaborate across functions to drive meaningful impact within Airbnb and its Host Community
Coordinate the activities and daily operations of one Community Engagement Manager
Develop and test new value propositions and methods for growing our host communities across Spain and Portugal
Identify new approaches to recruit, onboard and manage new community leaders
Design effective initiatives for our train the trainer model, and content strategies to drive Host engagement in Community programs and foster conversation
Support global Community Engagement Programming and evolve for local language and needs
Lead and organise effective Community events, both online and in-person

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Iot Engagement Lead

The IoT Engagement Manager is responsible for driving customer engagement and sa...

Location

Egypt , Giza

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Excellent communication and conflict resolution skills along with the ability to interrelate effectively with different stakeholders.
Minimum of 3 to 5 years of experience in mega projects or customer engagement roles, preferably in the IoT or technology sector.
Agile methodologies awareness and familiarly with Agile tools (Preferably Agile PO Certified).
Commercial awareness.
Project and resource management skills.
Passionate about transforming lives of digitally excluded consumers, with an ability to uncover needs and design features to serve this unique segment
Understanding of IoT technologies, platforms, and solutions.
Familiarity with project management tools and methodologies (Agile, Waterfall).
Knowledge of data analytics tools and methodologies.
Exceptional communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.

Job Responsibility

Customer Relationship Management: Build and maintain strong relationships with strategic customers, understanding their business needs and objectives related to IoT solutions.
Vendor Relationship Management: manage and handle all the vendor requirements and validate all the actuals on ground understanding of their business and technical needs related to IoT solutions.
Project Oversight: Oversee the end-to-end execution of IoT projects, ensuring alignment with client expectations, timelines, and budgets.
Requirements Analysis: Collaborate with clients to gather requirements and translate them into actionable plans for technical, project management and finance teams, ensuring clarity and alignment.
Stakeholder Communication: Facilitate regular communication between customers and all the internal teams, providing updates on project status, milestones, and potential challenges

Fulltime

Director, Cross Channel Engagement Lead

Director, Cross Channel Engagement Lead (CCEL) at Amgen - Remote US. This role i...

Location

United States

Salary:

195880.80 - 265015.20 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 4 years of marketing, content strategy, and/or engagement operations experience
Master’s degree and 7 years of marketing, content strategy, and/or engagement operations experience
Bachelor’s degree and 9 years of marketing, content strategy, and/or engagement operations experience

Job Responsibility

Work closely with the Obesity brand marketing team to drive coordinated execution of customer capabilities in collaboration with GCCI Transformation teams, Media, Production, and Channel Operations teams, and Business Analytics & Insights partners
Lead weekly pod interactions across GCCI channel operations teams to uncover insights for optimization and expand capability utilization for brand benefit
Educate and drive usage of new self-service tools and centralized capabilities to enable the brand team to efficiently find, re-use, create, and deploy content as technology evolves
Share channel-specific best practices and toolkits to enable Brand team execution at scale
Support development and implementation of cross-channel pilots or test-and-learns related to new formats, journeys, and automation
Document results, learnings, and best practices to uplift content capabilities, including contributing to global standards and Amgen Brand Management training curriculum
Monitor and keep pace with the latest industry content innovations and recommended practices
Partner with GCCI BAI and decision science teams to deliver performance tracking and operational dashboards to assess execution quality, content utilization, and deployment efficiency
Act as a key liaison to enterprise platform owners (e.g., DAM, Veeva, MLR systems) to ensure system alignment and content flow

What we offer

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
Discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models where possible

Fulltime

Manager, Dove Content, Community and Engagement Lead

At Dove, we believe that care goes beyond products - it’s about building communi...

Location

United States , Hoboken

Salary:

103000.00 - 154400.00 USD / Year

Unilever

Expiration Date

Until further notice

Requirements

6-7+ years of experience developing and leading social channel strategy and community management for brands and/or at an agency
Deep understanding of platform-specific best practices, trends, and social behaviors
Proven track record of driving meaningful social growth through strong strategy, creative and aesthetic excellence, and optimization using performance insights
Strong cross-functional leadership
experience managing agencies and stakeholders with confidence and clarity in a global–local matrix
Fluent in balancing brand storytelling, performance metrics, and community engagement
committed to brand excellence and consistency
Passionate about building communities and creating work rooted in purpose and cultural relevance
Comfortable navigating fast-paced, high-growth environments with shifting priorities
Excellent communication skills with the curiosity, rigor and desire to continuously improve processes and outputs

Job Responsibility

Own the end-to-end social channel strategy for Dove US across platforms (Instagram, TikTok, YouTube, Pinterest, Reddit and emerging channels), defining clear roles, KPIs, and growth goals by channel
Translate global social strategy into locally relevant, culturally sharp US execution
Oversee development of social-first content by channel, ensuring work feels native, culturally relevant, and unmistakably Dove
Lead and evolve community management to bring new people into the brand, ensuring Dove shows up authentically, responsibly, and in line with brand values
Manage and inspire agency partners, setting clear direction, expectations, and ways of working
Collaborate closely with PR, Influencer, Brand, Media, Legal, and Global Social teams to deliver integrated social programs and always protect the Dove look, tone, and feel
Oversee and lead content calendar that supports campaigns, product launches, and creator collaborations while building in social-first moments that cultivate brand love
Oversee budget
Lead an in-house and contract team of social strategists and community managers
Lead KPI setting and delivery for owned social content and community management

What we offer

health insurance (including prescription drug, dental, and vision coverage)
retirement savings benefits
life insurance and disability benefits
parental leave
sick leave
paid vacation and holidays
access to numerous voluntary benefits

Fulltime

Cloud Engagement Lead, JAPAC

The Cloud Engagement Lead (CEL) is a regional Japan Asia Pacific role, with a pa...

Location

Singapore , Singapore

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

BA, BS, MBA preferred
10+ years’ experience in Sales Leadership – Account or Partner Management
Proven experience in the management of large global accounts
3+ years of proven apac regional experience is preferred
CSP partnership experience preferred
Demonstrated history of managing quota-bearing sales or channel teams
Industry knowledge of security product market trends and directional awareness of Palo Alto Network’s roadmap and technology development efforts
Demonstrated ability to work in a virtual and matrix environment
Proven ability to manage a myriad of different disciplines and tasks in a high-pressure, time-sensitive environment
Strong communication (written and verbal) and presentation skills

Job Responsibility

Business level understanding of CSPs and PANW’s offerings
Develop annual strategic plan and performance goals for assigned CSP partners, especially via CSP Marketplaces
Lead global campaigns into JAPAC and rollout initiatives while working with the regional teams to maximize pipeline, new leads, and driving revenue with CSPs support
Orchestrate and lead the community of country Cloud Channel Business Managers (CBMs), including running regular cadences to inspect lead origination, conversions to pipeline and then to closure
Direct engagement with CSP field sales and partner relationships are a critical part of this role
Support the field and manage all joint sales private offers and Co-Sell Opportunities with CSP
Track all opportunities, pipelines, and bookings and provide forecasts and funnel management reports
Assist with providing content for CSP partnering enablement to sales, working together with the country Cloud CBMs
Coordinate activities and have involvement with the CSPs virtual team of Business Development, Marketing, Product Management, Channels, and Sales as part of the cloud strategy
Provide support and coordination for channel activity with CSP partners

Fulltime

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Engagement Lead

Requirements

Looking for more opportunities?

Engagement Lead

Engagement Lead

Engagement Lead

Industry Engagement Lead

Community Engagement Lead, Spain and Portugal

Iot Engagement Lead

Director, Cross Channel Engagement Lead

Manager, Dove Content, Community and Engagement Lead

Cloud Engagement Lead, JAPAC

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